Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St. Albert, Alberta Canada
Osoyoos
Publié le 3 oct. 2024 sur HomeAwayOverall great unit. Stayed a few times in this building. This unit needs new mattresses in master and spare bedroom. Other than that just great! Thanks Martine
Commentaires de Gestion de l’hôtel
4 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Mark,
thanks for your visit and your feedback. We always appreciate it. We will take this into consideration.
par un voyageur
Lovely Spot
Publié le 16 sept. 2024 sur HomeAwayThe condo is comfortable and well-appointed. The property manager is very attentive and accommodating. We wouldn't hesitate to stay here again.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Margaret, thank you for your review! We are so happy to hear you were comfortable. We hope to see you again and thanks again for your visit.
par un voyageur
La Mirada
Publié le 3 août 2024 sur HomeAwayThe unit was very comfortable and well equipped. Location was great and close to everything.
par un voyageur
Fantastic unit
Publié le 11 juill. 2024 sur HomeAwayBooking was easy. Communication was even better. Pretty quick turnaround on questions and inquiries. The place is great for families. Quiet and conveniently located with quick access to everything and anything. Would definitely come back again. Our host is as very friendly and accommodating.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your lovely review! We look forward to hosting you again.
par un voyageur de Fort Macleod
small problem
Publié le 23 juin 2024 sur HomeAwayvery good location.
small.problems alarm wh3of low battery.
dishwasher doesn't drain well.
fan in one bathroom is not working
Commentaires de Gestion de l’hôtel
11 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! The dishwasher has since been replaced with a brand new one, and the fan in the bathroom does work it just required another switch to be turned on :)
par un voyageur
Publié le 22 juin 2024 sur Expedia
Walkable to shops, restaurants. Unit was clean and lots of room for our group of 5.
par un voyageur de Penticton, BC Canada
Friends in Osoyoos
Publié le 9 juin 2024 sur HomeAway5 buddies from elementary school in Osoyoos for some R&R and golf. Place was perfect, close to everything, very clean and the deck was awesome. Super easy check in and out and the Host Martine was wonderful. Highly recommend this place.
par un voyageur de Edmonton
A Few Issues
Publié le 23 mai 2024 sur HomeAwayOverall, this property had everything a person might need, however, we didn’t use the balcony, because there was so much debris and dirt on the cushions, table and decking, we weren’t comfortable using it. When we mentioned it to the host, she said it was off shoulder-season and it hadn’t been cleaned yet.
The Wi-Fi password that was provided did not work. The host said the information that was provided was not updated, so we hunted down the router and were able to login with that info.
There were no instructions provided to lock up with the keypad when leaving, so it was a bit of a guessing game when locking up.
The responses and communication that we received came from 3 different cell numbers, so we weren’t sure who to contact when we had a question.
The information regarding the check-in and check-out times had three different check-in and checkout times. The host honoured the latest checkout time, which worked for us.
The information on the website showed that there was a pool and hot tub, but when we arrived, we were told that the facilities weren’t open yet for the year. We did find out from the maintenance person that they were in fact opening up the pool while we were there. We were pleased, since it was 30C during our stay.
A vehicle parked in our assigned parking spot. The host told us to park in another spot.
Be prepared to do housekeeping when checking out; strip beds, take out garbage, put in a load of laundry, etc. Not sure why there’s a cleaning fee.
Commentaires de Gestion de l’hôtel
23 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback Sue, it is very important to us. I wanted to clarify a few items. I pro-actively reached out to you by text message before your arrived to let you know the patio was in poor shape due to the weather. With the rain, wind and dust we had been experiencing it wasn’t feasible to prepare the patios. You notified me that the password in my Welcome Guide did not work, together we troubleshooted the situation. You were provided with my cell number for contact and communication as we texted several times throughout and prior to your stay. The auto text messages you received were auto generated reminders. I will be changing this message so it is more clear. The locks on the door automatically lock themselves when the door closes.
The pool is a seasonal pool that is correct, it opens every year on May long weekend, I’m pleased to hear it opened early for you. I am not able to control where other guests park, however I was able to provide a solution for you. I would like to point out that each time you reached out to me, my response time was immediate and my goal was to provide solutions each time.
Our departure task list is standard for the rental industry, as are cleaning fees. We ask our Guests to leave the condo in a respectful condition by taking care of a few items, such as garbage etc….
We value your visit, your business and your feedback. I’m happy to hear that overall you felt the property had everything you needed.
par un voyageur
Anniversary getaway.
Publié le 21 mai 2024 sur HomeAwayRoomy, clean, beautiful view, a great place for us all to celebrate our anniversaries. A few things we needed help on that the property manager quickly resolved. We will go back!
par un voyageur
Publié le 6 oct. 2023 sur Expedia
This is a home away from home and has the amenities to create a relaxing vacation. It is clear a lot of thought has gone into providing an exceptional experience for guests.
