Note fondée sur 357 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2021 par Manager, Gestion de l’hôtel
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
par un voyageur
Publié le 25 août 2024 sur Hotels
Nothing fancy, but very clean. Staff was all very nice! Perfect for what we needed.
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Relations Specialist | 7155975000, Gestion de l’hôtel
Hello,Thank you for your kind words! We’re thrilled to hear that our hotel met your needs and that you found our staff to be friendly and accommodating. It’s great to know that our focus on cleanliness stood out to you during your stay. We strive to create a comfortable and welcoming environment for all our guests, and we're glad you had a positive experience with us.
par un voyageur
Publié le 18 août 2024 sur Expedia
I upgraded my double queen to a king/queen suite, was charged and then told the hotel over booked so I couldn’t have my upgrade. Said they refunded the additional charges but my bank statement still shows the upgraded amount. The guy at the counter was also quite rude about the situation.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Nicholas, I’m sorry to hear about the inconvenience you experienced with your room upgrade and the difficulty with the refund. It’s disappointing when things don’t go as planned, and I understand how frustrating it must have been to deal with the overbooking and the additional charge issues. I apologize for the behavior of our staff; this is not the service we aim to provide. Please contact us directly so we can resolve the refund issue promptly and ensure that your concerns are addressed. Thank you for bringing this to our attention.
par un voyageur
would stay again
Publié le 11 août 2024 sur HotelsThe room was nice and the stay was what we needed
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Sean, Thank you for taking the time to share your experience! It’s wonderful to hear that you enjoyed your stay and found the room to be nice and just what you needed. We’re always thrilled to know our guests had a comfortable and satisfying visit. We look forward to welcoming you back for another stay in the future!
par un voyageur
Baseball team stay
Publié le 9 août 2024 sur HotelsOur baseball team stayed here for a tournament in Osseo. Reserved 6 rooms plus the parents also stayed here. Clean lobby and clean rooms. Staff was always really nice and asking if they could do anything for us. Akshay is the Manager and is super friendly and genuinely nice guy. They care about the customer. Would definitely stay here again.
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Kevin, It’s fantastic to hear your baseball team had such a great stay during your tournament in Osseo! It’s wonderful that you found the lobby and rooms to be clean and well-maintained. The staff, especially Akshay, will be thrilled to know their friendliness and attentiveness made a positive impact on your visit. Clearly, the team’s care and effort contributed to your enjoyable experience. Looking forward to welcoming you back for another stay!
par un voyageur
Publié le 6 août 2024 sur Hotels
Quiet clean comfortable stay only issue was breakfast could have been a little better with a few more items
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Guest, Thank you so much for your wonderful feedback and perfect rating! We're pleased to hear that you enjoyed a quiet, clean, and comfortable stay with us. Your comment about breakfast is valuable, and we'll look into adding more items to improve it. We hope to welcome you back soon for another great experience!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Julie, Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback, though succinct, speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 5 août 2024 sur Expedia
Nice place to stay, gas stations and restaurant close by
Commentaires de Gestion de l’hôtel
5 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Keith, Thank you so much for your wonderful feedback! We're pleased to hear you enjoyed your stay and appreciated our convenient location near gas stations and restaurants. It's great to know you found our place nice and comfortable. We hope to welcome you back soon for another enjoyable visit!
par un voyageur
Publié le 5 août 2024 sur Expedia
Nice place to stay, gas stations and restaurant close by
Commentaires de Gestion de l’hôtel
5 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Keith, Thank you for your fantastic review! We're so pleased to hear you enjoyed your stay with us. It's great to know that you appreciated the convenience of having gas stations and restaurants nearby. We strive to make our guests' experience as comfortable and enjoyable as possible, and your feedback is truly appreciated. We look forward to welcoming you back soon!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist | 7155975000, Gestion de l’hôtel
Hi Amy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
