Note fondée sur 369 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2021 par Manager, Gestion de l’hôtel
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Amy,We're excited to see your perfect rating! It truly brightens our day to know that you had a great experience. Our friendly employees work hard to ensure every guest feels welcome and comfortable, and it’s wonderful to hear that you appreciated their efforts. We hope to welcome you back soon for another fantastic stay!
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Tara,We appreciate your opinions. We regret to learn that your experience did not fully live up to your expectations. If there were any particular problems during your visit, please let us know so that we can make improvements for next time. In the future, we hope you'll give us another chance to deliver a better experience.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kyle!Thank you so much for your amazing 5-star review! It’s wonderful to know that you had such a great experience during your stay. We're so glad you found everything to your satisfaction. Your positive feedback truly means a lot to us, and it motivates our team to continue providing top-notch service. We hope to welcome you back for another fantastic visit soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Gordon, Thank you for your feedback! It’s wonderful to see that you enjoyed your stay overall. We truly appreciate your support and are glad our friendly employees and comfortable atmosphere made a positive impression on you. If there’s anything specific you’d like to share or any ways we can make your next visit even better, please let us know. We look forward to welcoming you back!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
gas station across from it had good coffee.
Musty smell - have allergies
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Norma, Thank you for your feedback. I’m glad to hear you enjoyed the coffee from the nearby gas station. However, I’m sorry to learn about the musty smell you experienced during your stay, especially since it affected your allergies. We appreciate you bringing this to our attention, and we will work to address the issue to ensure a more comfortable environment for our guests in the future.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The front desk staff is very pleasant, friendly and helpful. Nice breakfast selections, clean and nice pool but no hot tub. Restaurants within walking distances from property.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Nancy, Thank you for your wonderful feedback! It’s great to hear that you found our front desk staff to be pleasant, friendly, and helpful. We’re glad you enjoyed the nice breakfast selections and appreciated the clean and inviting pool. While we don’t have a hot tub, it’s fantastic to know that the nearby restaurants added to your experience. We hope to welcome you back for another enjoyable stay!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Everything was just fine.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Belinda, Thank you for the fantastic review! We’re so pleased to know you had such a wonderful experience with us. It’s great to hear that you enjoyed your stay, and we truly appreciate your kind words. Our team works hard to ensure that every guest feels welcome and comfortable, and it’s wonderful to see that reflected in your experience. We can’t wait to welcome you back for another memorable visit!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
For the location it was ok, slim pickings in Osseo, WI. The room did have a fridge and microwave which was okay, could have done without the stove and dishwasher. The wood panels below the dishwasher and near stove were falling apart, looked dirty.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Regina, Thank you for sharing your thoughts with us. We understand that the condition of the wood panels near the dishwasher and stove can be disappointing, and we truly apologize for this oversight. We appreciate your feedback about the fridge and microwave, as we strive to provide amenities that enhance our guests' experience. Your comments will help us focus on the areas that need improvement. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Since our last stay here a couple of years ago, the prices have gone way up, and the cleanliness has gone way down. There was a large open bowl half full of rainwater and dozens of cigarette butts at the back door. There was a lot of debris on the carpeted elevator floor. The plantings in front had cigarette butts and trash throughout. Inside, the brown door moldings have many unsightly white scratches from luggage rubbing against them. There are other areas that need repairs. Upon entering our room, I observed dirt on the tile that I scraped off. When I took a bath in the evening, the water was only lukewarm. There were several spots in the bathroom where paint is chipped off. This is a 2-star property that is charging 4-star prices. We won’t be staying there again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management | 715-597-5000, Gestion de l’hôtel
Dear Eileen,Thank you for sharing your thoughts with us. I’m sorry to hear that your recent stay didn’t meet your expectations, especially regarding cleanliness and maintenance. We appreciate you bringing to our attention the issues with the outdoor area, the elevator, and your room. Your feedback is important, and we will address these concerns to ensure a better experience for future guests. We understand your disappointment and hope you will consider giving us another chance in the future.
