Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
Its not a 5* hotel.
The hotel is nice, but not premium.
Plus points: location near beach, gym, sauna, clean.
Feedback to consider: far too expensive. Breakfast quite basic. There is nothing special offered. I asked for fresh milk - they didnt have any, only H-milk. Coffee was not good. Eggs were only availble hard-boiled.
The ladys at breakfast really nice.
Burger at dinner good.
Horrible experience twice at reception. Upon check-in I was asked to pay reservation in full in advance, because they didnt trust me. I paid via Expedia, so reservation was already covered. Then same at checkout - we had an outstanding amount of about 50 EUR. I wanted to pay via AMEX - not possible. Unacceptable in a 5* hotel. So I asked to pay via direct bank transfer. Again the lady (same woman) didnt trust me and said I should find another way. So I phoned my husband, but he had already gone out to golf and would be back in 1 hour. I told her I would be back in 1 hour to pay. She didnt accept and asked me after all to do the bank transfer. The whole experience was horrible, once transfer was done, she did not even say once "thank you and sorry for the inconvenience, I hope you had a nice stay, please come again, have a safe trip back home". She left us leaving this trip with a horrible impression. Like I said, not 5* service and quality, which should be premium. In the end it’s all about how you are being treated that leaves an impression.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotelmanagement, Gestion de l’hôtel
Dear Sarah,I regret that your stay did not go according to your and our expectations. Our breakfast offerings are usually highly praised by our guests. It's a shame that your experience was different and I'll follow up on your suggestions. Our colleague at reception behaved correctly in accordance with our hotel regulations. However, I am very sorry that the communication on this was not appropriate. I will also consult on this and sensitize my team to this topic!I would be very happy if you give us a “ second chance” by visiting us again. I'm sure we can do everything much better.Best regards,Isolde HeinzHotel Manager
par un voyageur
Publié le 25 déc. 2023 sur Hotels
par un voyageur
Publié le 15 oct. 2023 sur Hotels
par un voyageur
Publié le 3 oct. 2023 sur Hotels
Ein wunderbarer Aufenthalt
par un voyageur
Publié le 19 août 2023 sur Hotels
par un voyageur
Publié le 19 août 2023 sur Expedia
par un voyageur
Publié le 2 août 2023 sur Hotels
par un voyageur
Publié le 23 mai 2023 sur Expedia
👍
par un voyageur
Publié le 5 janv. 2023 sur Expedia
Vorgesehen war für unseren Aufenthalt das Zimmer 319. Es roch stark nach Küchenabluft. Nach unserer Reklamation bekamen wir ein neues Zimmer mit Aufpreis. Niveau und Sauberkeit waren gut. Bezüglich des Services gab es grössere Unterschiede, es waren wohl nicht alle Fachkräfte. Das Hotel können wir weiterempfehlen , trotz der Defizite im Preis-Leistungsverhältnis.
Commentaires de Gestion de l’hôtel
13 janv. 2023 par Hotelmanagement, Gestion de l’hôtel
Lieber Herr Reinhardt,danke, dass Sie unsere Gäste im Strandhotel Fischland waren und uns hier eine Rückmeldung hinterlassen. Schön, dass wir mit dem Zimmerwechsel eine gute Lösung für Ihre Reklamation gefunden haben. Über Ihre Weiterempfehlung freue mich und hoffe, Sie selbst auch weiteres Mal in unserem Hause begrüßen zu können.HerzlichstIsolde HeinzDirektorin
par un voyageur
Publié le 29 nov. 2022 sur Hotels
