Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Brice! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
par un voyageur
Décevant !
Publié le 24 oct. 2023 sur HotelsLes photos du lieu sont bien prises mais la réalité est différente! Le studio supérieur est extrêmement petit, il ne faut pas avoir deux grandes valises. Il pourrait être cosy, mais tout est vieillissant à l’intérieur. Le matelas doit être très ancien, nous avons pas osé regarder sous les draps.
Point positif, l’emplacement, Ostuni rapidement accessible à pieds et pour visiter les alentours en voiture.
Le jardin doit également être agréable en été, si la piscine est entretenue.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Marie! We are really happy that you liked the location of our apartment.We are sorry for the inconvenience related to the mattress. We are doing our best to improve the general conditions of our apartments, so we hope to host you again in order to make you change your mind about our service.See you soon, Wonderful Italy Team
par un voyageur
Ostuni
Publié le 2 juill. 2023 sur HotelsHoliday in Puglia
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Brice! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The room was so small you had to step outside to change your mind. Bed springs in the back. Had 3 nights but left after first night. Lost a lot of money but just couldn’t stay there.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Kandell. We’re truly sorry to hear about your experience at our property. We understand that the room size may not have met your expectations: we'll make sure to provide more accurate information about room dimensions in our listing to help guests make informed decisions.Regarding the bed springs, we'll investigate this issue and take steps to ensure that our beds are comfortable.We hope you’ll give us another chance in the future, as we’re committed to providing a comfortable and enjoyable stay for all our guests. Wonderful Italy Team
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Showers need a revival, there are issues with some of the taps and shower heads. The toilets make a lot of noise when flushing. The shower upstairs smells of sewage. The boiler is not big enough to suit 4 people, the boiler has a capacity of 5 minutes max. The refrigerator is a disaster, it is to small, it has nog holders in the door and it was not turned on before we came and took more than a day to get cold. It doesn’t hold enough water to support 4 people let alone food. We don’t mind things are dated, but the kitchen is sticky and the hinges don’t work properly. Under the microwave it was dirty, we noticed this because the ants kept going there. The oven was dirty. We also missed surplus of cups and glasses. We love the setup of the terrain, but also dated and lots off broken of stuff stashed outside. Like the parasol, and some furniture. The pool is very dirty, and we don’t think the pool is kept up and serviced enough with freshwater. Outside there are a lot of lamps that are broken, it is not safe without the lightning. Overall the outside has been left to long, it doesn’t look like it has been kept regularly. Lots of ants in the kitchen, we did clean after every meal but without airtight storage for food they keep finding their way even if we closed the packages. We had to use the dishwasher to store our food. No broomstick to clean the floors. No deluxe villa but outdated, dirty villa, very disappointing. The only deluxe is the view and potential of the villa.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Kyung-Ja. We understand that your experience did not meet your expectations, and we apologize for the issues you encountered.We've taken note of your comments and we'll address these issues promptly, including repairs, deep cleaning, and maintenance.We take our guest reviews very seriously and are committed to continuously improving our service, so we hope to host you again in order to make you change your mind about us.Wonderful Italy Team
par un voyageur
Publié le 30 août 2024 sur Hotels
Lovely scenic and quiet to relax by the pool in the sun. However the tiny apartment was dirty and needs a deep clean. The shower had lots of black mould on the grout around the tiles and down the walls of the shower. The floor was grotty and there were ants all around the sink when we arrived and the whole time we were there. There was no plug for kitchen sink to wash our glasses up. There were no champagne or wine glasses but there was a cork screw. There wasn’t a kettle to make a cup of tea. No large knives to cut up a melon and Only one pillow each on the bed. No security lights for going down the stairs outside at night…. It’s there but not working. Even the patio outside the door where our table was dirty …. Needed a good sweep and wash.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Julie. We’re glad to hear that you enjoyed the scenic location and the pool.We apologize for the cleanliness issues you encountered. Providing our guests with a comfortable and clean environment is one of the aspects we care more of. We’ve taken immediate steps to address the issues you raised, including a deep cleaning of the apartment, removal of mold, and ensuring that all necessary amenities are available.We take our guest reviews very seriously and are committed to continuously improving our service, so we hope to host you again in order to make you change your mind about us.Wonderful Italy Team
par un voyageur
Publié le 28 août 2024 sur Expedia
Lovely garden. Very nice house with all the amenities. Garden furniture is a bit sunburnt. Great location a shot walk away from the old centre of Ostuni.
Commentaires de Gestion de l’hôtel
29 août 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Yves! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
par un voyageur
Publié le 17 août 2024 sur Expedia
This was once a nice property, but is now very tired, in dire need of a refresh, both with decor and also utilities. Cooking utensils are sparse, apart from cutlery (not even a wooden spoon on site), so do not expect to do a lot of cooking.
Also, an army of ants will be waiting eagerly to consume any morsels of food left lying around, so make sure you clean all surfaces perfectly.
The 'host' could not have been less interested if she tried and ignored questions on WhatsApp during our stay about recycling and also about the lack of mop, which prevented us from cleaning the floors during the week we were there.
On the positive side, the showers are great, it is close to the centre of Ostuni and also supermarkets.
Two and a half stars, rounded up to three.
Commentaires de Gestion de l’hôtel
21 août 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Margaret. We appreciate you highlighting the positive aspects of your stay. We apologize for the shortcomings you experienced regarding our property's condition and the lack of certain amenities. We're committed to improving our offerings and will take your suggestions into consideration for future renovations and updates.We hope to host you again in order to make you change your mind about our service.The Wonderful Italy Team
par un voyageur
Publié le 2 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mai 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Karol! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Bellissima location, ci siamo trovati benissimo anche se la stanza era un po' piccola ma tutto sommato molto apprezzabile
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Grazie mille per il feedback Carmela! Siamo felici che vi siate trovati bene e speriamo di riavervi presto ospiti nei nostri appartamenti. Il Team di Wonderful Italy
