Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Brice! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
par un voyageur
Décevant !
Publié le 24 oct. 2023 sur HotelsLes photos du lieu sont bien prises mais la réalité est différente! Le studio supérieur est extrêmement petit, il ne faut pas avoir deux grandes valises. Il pourrait être cosy, mais tout est vieillissant à l’intérieur. Le matelas doit être très ancien, nous avons pas osé regarder sous les draps.
Point positif, l’emplacement, Ostuni rapidement accessible à pieds et pour visiter les alentours en voiture.
Le jardin doit également être agréable en été, si la piscine est entretenue.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Marie! We are really happy that you liked the location of our apartment.We are sorry for the inconvenience related to the mattress. We are doing our best to improve the general conditions of our apartments, so we hope to host you again in order to make you change your mind about our service.See you soon, Wonderful Italy Team
par un voyageur
Ostuni
Publié le 2 juill. 2023 sur HotelsHoliday in Puglia
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Brice! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
par un voyageur
Publié le 17 août 2024 sur Expedia
This was once a nice property, but is now very tired, in dire need of a refresh, both with decor and also utilities. Cooking utensils are sparse, apart from cutlery (not even a wooden spoon on site), so do not expect to do a lot of cooking.
Also, an army of ants will be waiting eagerly to consume any morsels of food left lying around, so make sure you clean all surfaces perfectly.
The 'host' could not have been less interested if she tried and ignored questions on WhatsApp during our stay about recycling and also about the lack of mop, which prevented us from cleaning the floors during the week we were there.
On the positive side, the showers are great, it is close to the centre of Ostuni and also supermarkets.
Two and a half stars, rounded up to three.
Commentaires de Gestion de l’hôtel
21 août 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Margaret. We appreciate you highlighting the positive aspects of your stay. We apologize for the shortcomings you experienced regarding our property's condition and the lack of certain amenities. We're committed to improving our offerings and will take your suggestions into consideration for future renovations and updates.We hope to host you again in order to make you change your mind about our service.The Wonderful Italy Team
par un voyageur
Publié le 2 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mai 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Karol! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Bellissima location, ci siamo trovati benissimo anche se la stanza era un po' piccola ma tutto sommato molto apprezzabile
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Grazie mille per il feedback Carmela! Siamo felici che vi siate trovati bene e speriamo di riavervi presto ospiti nei nostri appartamenti. Il Team di Wonderful Italy
par un voyageur
Publié le 23 avr. 2024 sur Hotels
Nice location with parking. Photograph looks nothing like the property’s pool. It’s actually a small round pool that was closed and looked more like a kids paddling pool. Patio full of ants. Small accommodation that needed more airing and mosquito nets to allow. TV impossible to operate. Very disappointed.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Robert. We are sorry that you had a negative experience with us. We would like to point out that we always try to compile our listings as fully as possible, indeed we have mentioned the opening and closing date of the swimming pool.As for the other issues, after your report we intervened to solve them in order to avoid further discomfort to future guests. We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, Wonderful Italy Team
par un voyageur
Publié le 13 déc. 2023 sur Hotels
The location and grounds of the property were fantastic. The accommodation itself was fine, although it felt like it could use some TLC - dirty pool, broken outdoor lighting, damaged outdoor furniture.
Our interactions with the property managers were disappointing. The check-in was not ideal, with the beds not properly set up as requested and the agent seemingly more interested in selling add-on tours (although they did correct the mistake quite quickly). Questions over WhatsApp were either not answered or not answered very helpfully. And, the check out was unpleasant with the agent hovering over us to take the keys as we tried to organise our children of 4 and 6 out the door.
We also found it a bit off-putting that the cleaner also regularly crossed our patio past glass-doors in the kirchen to access a cupboard for products when cleaning other rooms on the property.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Brett! We are really happy that you liked the location of our apartment.We are sorry that you experienced some inconveniences and that you are not satisfied with the communication with us. We are now working to solve the issues you reported in order to avoid further discomforts to future guests. We do our best to improve our service and the general conditions of our apartments, so we hope to host you again in order to make you change your mind about us. See you soon, Wonderful Italy Team
par un voyageur
Unique dwelling, family accommodation
Publié le 11 nov. 2023 sur HotelsMy teenage girls loved this place. The pool was a hit regardless of the temperature being a bit on the cool side. Fabulous views out the the sea. The house was incredibly unique and characteristic inside the domed styled building. The kitchen as probably not overly practical in all fairness, but it was fine for a short stay.
There was parking which was free.
The property is a little bit further away from the main part of the old town than we realised. Probably a 20 minute walk.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Lisa! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
par un voyageur
Cheap and cheerful
Publié le 12 sept. 2023 sur HotelsApartment was a little small although good value for money. The company informed me that check out was at 10am at least 4 times when I informed them the first time I was leaving at 8am for my next destination. Location was good 10 min walk into the town.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Nicola! We are really happy that you liked the location of our apartment.We are sorry for the inconvenience related to the communication with us. We are doing our best to improve our service and the general conditions of our apartments, so we hope to host you again in order to make you change your mind about us.See you soon, Wonderful Italy Team
