Note fondée sur 269 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
TV didn’t work 1st day. Frig very noisy & had to be turned off so we couldn’t use it. Nightstand lamp flickered rapidly when both bulbs were on. Hair dryer had short and only worked intermittently. Bath tub very slippery and grab bar was loose making shower very dangerous for seniors. A low frequency droning noise made sleeping difficult. Beds were clean and not too hard, but otherwise it was a very poor place to stay. Old and poorly maintained.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Stephen,We're truly sorry to hear about the numerous issues you experienced during your stay. It's unacceptable for the TV, refrigerator, and other amenities to be in such poor condition. Safety is paramount, and we apologize for the slippery bathtub and loose grab bar. Your comments about the maintenance and overall condition of the property are concerning, and we will address these with our team immediately. We appreciate you highlighting the clean beds, but we understand this did not make up for the other problems. We hope to have the chance to better serve you in the future.Sincerely, Hotel Manager
par un voyageur de clarksvillle
Publié le 26 sept. 2024 sur Expedia
Very friendly staff
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Andrea,Thank you for your kind words. We're thrilled to hear that you found our staff friendly. Providing excellent service is a top priority for us, and we appreciate your feedback. We hope to welcome you back soon for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Nice, friendly staff in a clean property
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kenneth,Thank you for your kind words. We're thrilled to hear that you found our staff friendly and our property clean. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect rating! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur de newton
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the 5 out of 5 rating! We're thrilled to hear you had an excellent stay. Your support means a lot to us, and we can’t wait to welcome you back for another amazing experience!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Maria,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Excellent place the staff was great helped us with everything we needed
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that the staff provided excellent service and helped with everything you needed. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Solid place to stay with friendly staff
Publié le 7 sept. 2024 sur HotelsWe stayed for 6 days attending a family funeral. The hotel served our purpose well - good price, friendly staff, rooms were nothing fancy but comfortable,. Good location by an Applebee's and Walmart. Refrigerator in room was noisy, had to turn it off at night for sleeping purposes.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that our hotel met your needs during this difficult time. We appreciate your feedback about the refrigerator and will address it to improve future stays. We hope to welcome you back under better circumstances!Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Gina,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jamie,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
