Note fondée sur 544 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 mai 2019 par AGM, Gestion de l’hôtel
Thank you Jerome for stopping by and giving us a 5out of 5 score!!
par un voyageur
Publié le 5 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 mai 2019 par AGM, Gestion de l’hôtel
Dear Jerome,
Thank you for the 10!! We are delighted to hear you enjoyed our property.
We hope we are able to serve you back next time your travels bring you back to Ottawa.
par un voyageur
Publié le 4 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 mai 2019 par AGM, Gestion de l’hôtel
Dear Jerome,
Thank you for leaving a 5 out of 5 review about us! We are happy to hear you enjoyed your stay with us.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
There was no internet service the 22 hrs we were there & hadn’t been any in 2 days prior to arrival. Working on it. This should have been said at check in. We had to go to front desk an inquire how to get on. No discount given. UNACCEPTABLE.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jailani Harris, Interim General Manager, Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the internet service during your stay. We understand how important connectivity is, and we appreciate your patience as we work to resolve the issue.Please reach out to us directly so we can discuss your experience further and see how we can make this right. Your satisfaction is our priority, and we value your input.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jailani Harris, Gestion de l’hôtel
Thank you so much for the review!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par LR, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!! We hope to see you again when your travels bring you back to the area!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par LR, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!! We hope to see you again when your travels bring you back to the area!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
We checked in late night. The sheet was dirty and found blood spots. The front desk changed our room, but that was so discusting experience.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par LR, Gestion de l’hôtel
Thank you for taking the time to review. We are sorry to hear your stay stay was disappointing. We will be taking action with our housekeeping team to assure this does not happen again. Again, we do apologize, & we hope that you will give us another try when your travels bring you back to the area. Please feel free to contact the hotel with any further questions or concerns
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Room had not been cleaned, remade the beds with dirty sheets and dog hair on it. Moved rooms to a clean room but it smelled musty and moldy.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par LR, Gestion de l’hôtel
So sorry to hear your stay was less than expected. We will address the issues with our housekeeping team to assure this does not happen again. We hope you give us a chance & stay with us again when your travels bring you back to the area
par un voyageur
Publié le 28 août 2024 sur Expedia
The shower and the bath tub have an issue, it was not working properly.
Commentaires de Gestion de l’hôtel
29 août 2024 par LR, Gestion de l’hôtel
Thank you for staying with us. We are sorry for the issues you had with the shower & bathtub. I will let maintenance know so they can resolve the issue. We assure you this is an isolated issue & we hope you will stay with us again!
