Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
Very nice suite at a good price
Comment from Hotel Management
Aug. 26, 2024 by Phil, Hotel Management
Dear Valued GuestThank you for taking the time to share your experience with us. It is greatly appreciated. We are thrilled to know that you enjoyed your stay with us in Kanata.We look forward to welcoming you back.Sincerely,Phil V.Front Office Manager
by A traveller
Posted Aug. 25, 2024 on Expedia
Large room with full kitchen!
Comment from Hotel Management
Aug. 26, 2024 by Phil, Hotel Management
Dear Valued GuestThank you for taking the time to share your experience with us. It is greatly appreciated. We are thrilled to know that you enjoyed your stay with us in Kanata.We look forward to welcoming you back.Sincerely,Phil V.Front Office Manager
by A traveller
Posted Aug. 25, 2024 on Hotels
Got there at night. Easy check in. Rooms were clean and comfortable. We did not use the kitchen but it seemed well equipped. Parking was a slight inconvenience because it was raining and you had to park on the roof of a parking garage. But it had plenty of available spaces. The room worked great for us. Would stay here again.
Comment from Hotel Management
Aug. 26, 2024 by Phil, Hotel Management
Dear Valued GuestThank you for taking the time to share your experience with us. It is greatly appreciated. We are thrilled to know that you enjoyed your stay with us in Kanata.We look forward to welcoming you back.Sincerely,Phil V.Front Office Manager
by A traveller
Posted Aug. 24, 2024 on Expedia
Great hotel. This is our 4th time staying here and nothing but good things to say.
Comment from Hotel Management
Aug. 24, 2024 by Sun, Hotel Management
Dear Valued GuestThank you for taking the time to share your experience with us. It is greatly appreciated. We are thrilled to know that you enjoyed your stay with us in Kanata.We look forward to welcoming you back.SincerelySunFront Office Supervisor
by A traveller
Posted Aug. 23, 2024 on Expedia
very roomy space, clean and nice.
Comment from Hotel Management
Aug. 23, 2024 by Phil, Hotel Management
Dear Valued GuestThank you for taking the time to share your experience with us. It is greatly appreciated. We are thrilled to know that you enjoyed your stay with us in Kanata.We look forward to welcoming you back.Sincerely,Phil V.Front Office Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
Nice size room and clean
Comment from Hotel Management
Aug. 21, 2024 by Phil, Hotel Management
Dear Valued GuestThank you for taking the time to share your experience with us. It is greatly appreciated. We are thrilled to know that you enjoyed your stay with us in Kanata.We look forward to welcoming you back.Sincerely,Phil V.Front Office Supervisor
by A traveller from Southfield
Posted Aug. 15, 2024 on Expedia
Check in late at night, sleep well after a long driving. Free breakfast and parking
Comment from Hotel Management
Aug. 16, 2024 by Sun, Hotel Management
Dear Valued GuestThank you for taking the time to share your experience with us. It is greatly appreciated. We are thrilled to know that you enjoyed your stay with us in Kanata.We look forward to welcoming you back.SincerelySunFront Office Supervisor
by A traveller from Belleville
Posted Aug. 13, 2024 on Expedia
Overall poor stay
Comment from Hotel Management
Aug. 13, 2024 by Sun., Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay. We truly appreciate it as this is the only way we can continuously improve our services. Our goal is providing an excellent experience to our guests and we sincerely apologize for falling short of meeting your expectations. We would love the opportunity to regain your confidence and hope that you will consider staying with us in the future. Sun Front Office Supervisor
by A traveller
Posted Aug. 13, 2024 on Expedia
No staff available on arrival! We called many times and waited in the parking lot for 2 hours and had to leave and get a room at the Holiday Inn! My card was charged and was told the next day by Roman that charges would be reversed !
Comment from Hotel Management
Aug. 13, 2024 by Sun., Hotel Management
Dear guest. Thank you for your feedback. We take all concerns seriously and have thoroughly investigated your claim. Our records and security footage indicates that there was no attempt to check in on the date in question. However, we apologize for any inconvenience you may have experienced and are committed to ensuring a smooth experience for all our guests. If there was any confusion or issue with your reservation, we would appreciate the opportunity to discuss this further with you directly. Please contact us at your earliest convenience so we can resolve this matter to your satisfaction.SunFront Office Supervisor
by A traveller
Disappointed
Posted Aug. 12, 2024 on HotelsPool was closed for emergency repairs with no end date. Room "keys" didn't work due to a battery issue. Happily, this was fixed within 30 minutes (late at night). One of two bathroom ceiling lights strobed. It could not be turned off separately from the one light that worked normally. Both chargers for recharging cars were inoperable due to missing QR codes. Happily, functional chargers were nearby and staff directed guests to them as needed. A new sofa mattress would ne appreciated! Toasters were not functioning properly and dining room staff, while efficient, were not particularly friendly.
Comment from Hotel Management
Aug. 12, 2024 by Phil, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay. We truly appreciate it as this is the only way we can continuously improve our services. Our goal is providing an excellent experience to our guests and we sincerely apologize for falling short of meeting your expectations. We would love the opportunity to regain your confidence and hope that you will consider staying with us in the future. Sincerely,Phil V.Front Office Supervisor
