Note fondée sur 197 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.
Commentaires de Gestion de l’hôtel
26 août 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
thank you Teresa for your 5 out 5 review. on behalf of myself and our holiday inn express team we strive daily to try to meet our guests expectations and we are happy to of had met yours and look forward to seeing you in the future.
par un voyageur
Publié le 17 août 2024 sur Expedia
I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.!
No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(
Commentaires de Gestion de l’hôtel
19 août 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
Hello Elena. I want to say on behalf of my entire staff that we are deeply sorry that your most recent stay at the Holiday Inn wasn't up to the standards that we strive to meet. We are working diligently on fixing the issues you've encountered. We are coaching the staff, and working to improve the breakfast experience. We hope that you will give us another chance in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
The breakfast was very disappointing. There were no drinks because their juice machine was out of order. No eggs, no biscuits by 8am, no sausage. And there was a broken exterior door that allowed anyone to walk into the hotel.
Commentaires de Gestion de l’hôtel
12 août 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
Hello Patrick, we are very sorry we could not meet your expectations during your stay. we take our guest feedback very seriously and are constantly working to improve. we hope you will give us another chance in the future
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
thank you Kelly for your feed back we greatly appreciate it. and look forward to seeing you in the future
par un voyageur
Publié le 4 août 2024 sur Expedia
Air conditioning didn’t work in exercise room. Ice machine didn’t work on 3. Printer didn’t work. Lots of out of order items and staff acted like things had been out for awhile. You pay a lot of $ to have things not work and amenities unusable.
Commentaires de Gestion de l’hôtel
5 août 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
at Holiday Inn Express are devoted to providing quality customer care. Please know that your concerns are being addressed- and we hope that we get the chance to serve you again in the future!
par un voyageur
Love this hotel
Publié le 29 juill. 2024 sur HotelsWe’ve stayed at this hotel twice now and we love it. The staff is so friendly and they go out of their way for you. The hotel is clean, beds are comfy. Breakfast is free and good. I have zero complaints- We will be back 💖
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
Thank you!! Melanie for the wonderful review. we are very happy to have met your expectations. we look forward to your future stays with us, in the meantime have safe travels.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
Thank you for the 10 out of 10 review. We are very pleased to meet your expectations. Our guest's feedback help us to improve. We look forward to seeing you in the future, and hope you have safe travels.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Very clean and staff was very welcoming.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
Thank you for the 5 out of 5 review . we are glad we could meet your expectations. And we look forward to seeing you in the future
par un voyageur
Publié le 26 juin 2024
Commentaires de Gestion de l’hôtel
27 juin 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
Hello Leannethank you so much for the wonderful five-star review! your gratitude inspires our team to continue offering first- rate service, we consider it an honor to have you here and look forward to seeing you again for your future stays.
par un voyageur
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par Holiday Inn Express & Suites, Gestion de l’hôtel
Thank you for choosing the Holiday Inn Express & Suites. We're happy to have held up to your standards and thank you for staying with us! We look forward to your future stays here! Happy travels!!!
