Avis Swartberg Country Manor

Thank tou for your support. It eas lovely visiting with you. Hopefully we will see you soon

Thanks Mishalin! It was lovely sharing your wonderful moment! Blessings in abundance

Good day Mr Clarke, thank you for your feedback. I apologise for the way you feel. As i tried to explain on Sunday (and as per the e-mail given to you from the online platform), the Expedia VirtualCard (not your card) Hotels,com submitted at 10:06am on Saturday morning returned "Bank Message:Denied. Please make an alternative payment arrangement with your guest". Like you mentioned, you used a Hotels.com voucher (not a Swartberg voucher, which meant that Hotels.com still had to remunerate us). Morney was the host on duty - whilst I was off duty - and he immediately contacted me on the same number Hotels.com would have attempted to phone me. The proof of payment mail you forwarded me was for the tax amount only. Upon receiving it, I immediately initiated contact with Hotels.com online chat support. They apologised for the mistake and re-submitted their card detail to me in the form of a voucher. I processed it once again on Saturday evening and once again it was declined. Thus requesting you to pay at the property - standard procedure. If you can recall, ONLY the host on duty, Morney attended to you on Saturday night, there was no waitress. Morney wore a mask in all confined spaces when checking you in and taking you to your room. On Sunday morning the manager on duty, Riaan, the waitress, Jessica, and myself ALL wore masks (video footage available), Just for your ease of mind, the closest CoVID case to the lodge since March 2020, has been 40km from the lodge in town. We have not had 1 single case of CoVid in and around our valley. You would have noticed the sanitizers at the check-in desk in the restaurant as well as all used tables and chairs being sanitized after each use. Once again, I apologise for you not being happy, but I suggest you take this up with Hotels.com who issued you the voucher, but did not communicate with us successfully. I respect the fact that you are a seasoned traveller and a very valuable customer to Hotels.com as well as to us, especially post CoVid where we all are doing our best to be the best in order to survive. and it is a pity that your view of our beautiful property has been tarnished by mis-communication. I do however wish you many happy travelling days. Warm regards

Good day, Thank you for your great feedback! We hope to see you again at Swartberg Country Manor in the future for an extended visit,1 night is always too short. :) Regards Swartberg Country Manor

Thank you for the 5 star review.