Note fondée sur 231 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2022 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Expedia
Love the atmosphere, very cute b&b. Great breakfast!
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear [Reviewer’s Name],Thank you so much for your kind words! We’re thrilled to hear that you loved the atmosphere of our B&B and enjoyed the breakfast. It means a lot to us that you had a positive experience, and we hope to welcome you back for another stay in the future.Sincerely,Elizabeth B.Reservation ManagerThe Black Bear Manor
par un voyageur
Publié le 20 août 2024 sur Expedia
This review has something to do with the owner attitude, greed and rudeness rather than with the quality of the property itself, but as you probably know it might spoil the entire experience very easily. I'm writing a review a month later, when I calmed down.
Upon arrival, the owner asked diet requirements. One of us is vegan, another vegetarian. Nothing was not available for vegan (which is not unusual so it's OK), but I said that I could eat eggs. When I came for the breakfast, the owner made an omelette with ham and refused to cook eggs without meat for me. I have no idea why he was asking about our diets the previous night. Looking at my disappointed face, he said that he will buy something for vegan and vegetarian for the following morning... In the evening, I forgot to sign in for breakfast before the deadline, so he gave us 1 strawberry cut in 4 parts, 6 blueberries and 1/4 of an orange. He had a lot of fruits in the containers but I guess that was the portion. We laughed when we counted berries and ate this "generous" breakfast. We paid more than $500 our 2 night stay, but the breakfast cost less than a buck.
Things got worse later. When we checked out from the hotel, I had a phone meeting from 12-12:30PM at work. I went to the front yard of of the hotel and set at the chair with the laptop. At 12:10 the owner came to me and said that if I continue to use the hotel's wifi after the checkout he will have to charge me. Seriously?!!! How greedy can you possibly be?
Commentaires de Gestion de l’hôtel
29 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear Ekaterina, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations and that you felt disappointed by the service you received. We strive to accommodate our guests’ dietary needs and are sorry that we fell short in this instance.It’s important to us that every guest feels valued and well cared for, and it’s clear that we missed the mark during your stay. Your comments about breakfast and the Wi-Fi have been noted, and we’ll be addressing these issues to ensure that future guests have a more positive experience.We sincerely apologize for any frustration or discomfort you experienced and appreciate your honesty in bringing these matters to our attention. If you’d like to discuss your stay further, please feel free to contact us directly. We would appreciate the opportunity to make things right.Sincerely,Elizabeth B.Reservation ManagerThe Black Bear Manor970-325-4219
par un voyageur
Publié le 20 août 2024 sur Expedia
The house was cute. It is an older home. The owner/staff was not very friendly or available. Breakfast was very good.
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear Billie,Thank you for your feedback. I’m glad to hear you enjoyed the charm of the house and the breakfast we provided. However, I’m sorry to learn that our hospitality did not meet your expectations. We strive to be welcoming and attentive to all our guests, and I apologize if we fell short during your stay. Your comments are valuable, and we’ll work on improving our availability and friendliness.Thank you for staying with us, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Elizabeth B.Reservation ManagerThe Black Bear Manor
par un voyageur
Publié le 19 août 2024
Gorgeous place - beautiful room in a fun, walkable area. Had happy hour and gave the guests an opportunity to meet each other & visit if they wanted to!
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear Keeley,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay, especially the beautiful room and the vibrant, walkable area. It’s great to know that our happy hour gave you a chance to connect with other guests. We aim to create a welcoming and enjoyable atmosphere, and we're glad it made your experience even better. We hope to see you again soon!Sincerely,Elizabeth B.Reservations ManagerThe Black Bear Manor
par un voyageur
Publié le 12 août 2024 sur Expedia
Everything!
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Thank you for taking the time to review The Black Bear Manor.
par un voyageur
Publié le 12 août 2024 sur Hotels
Great stay. Great room, breakfast and staff was awesome.
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Thank you for your kind words! We’re thrilled to hear that you had a great stay and enjoyed the room, breakfast, and our awesome staff. Your feedback means a lot to us, and we hope to welcome you back again soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear John, thank you for taking the time to review The Black Bear Manor.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear Ann, thank you for taking the time to review The Black Bear Manor.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear Dean, thank you for taking the time to review The Black Bear Manor.
