Note fondée sur 239 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2022 sur Hotels
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Nice place but way over priced. Bed side lamps didn’t work and there was no place to charge your phone. Was hoping for a fantastic breakfast but not very impressed with food or service. Breakfast was at 8. We showed up at 8:02 and it was like we didn’t exist. We had to ask the others around the table what we needed to do.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear Marc,Thank you for sharing your feedback, and I’m truly sorry to hear about your experience during your recent stay with us. We strive to provide a welcoming and enjoyable visit for all our guests, and it’s disappointing to learn that we missed the mark during your time here.We apologize for the confusion around breakfast. While we do our best to serve everyone promptly at 8:00, we certainly don’t intend for anyone to feel ignored or overlooked, no matter when they arrive. We’ll be reviewing this with our team to ensure every guest feels welcomed, regardless of timing.Regarding your comments about the bed-side lamps and phone charging options, we sincerely appreciate your feedback. We’ll inspect the lamps in your room and look into solutions for offering more convenient charging stations.We always aim to offer a memorable breakfast experience, so I'm sorry to hear that our food and service fell short of your expectations. We take this feedback to heart and will review it with our staff to make improvements.Thank you again for bringing these concerns to our attention. We hope you’ll consider giving us another chance to provide a better experience in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
We loved our stay. Room was very clean and comfortable. Pillows were amazing! Bathroom was large and clean. Property is quiet and up the road from all the shops and restaurants. Everything was within walking distance. There's even a beautiful stream just a few feet away from the property! They offer a meet and greet with all guests in the evening with complimentary wine, beer, and other drinks plus delicious homemade cookies. Our breakfast was delicious and plentiful. We really enjoyed our stay and plan on returning! Don't pass up a stay here. You'll enjoy it!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par The Black Bear Staff, Gestion de l’hôtel
Hi Mauricio. Thank you so much for the review of The Black Bear Manor. We appreciate your kind words and so happy you were comfortable. Can't wait to see you again on your next trip to Ouray.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Mysigt litet hotell med supertrevlig personal Vi trivdes.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par The Black Bear Staff, Gestion de l’hôtel
Bäste Wolfgang, tack för att du recenserar The Black Bear Manor. Vi är så glada att du gillade din vistelse och hoppas att vi ses igen nästa gång du är i Ouray.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
First time in a B&B. Elizabeth our host was wonderful. Downfall was that there was no chair in our room and the place was a little noisy.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Elizabeth, Gestion de l’hôtel
Hi Gerald, thank you for your input on the chair. We will take a look and see if we can fit one in the room. It sure was a pleasure having you and your wife. I hope you trip home was good!All the best to you both.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par The Black Bear Staff, Gestion de l’hôtel
Thank you Grant for taking the time to review The Black Bear Manor. We are so happy you enjoyed your stay.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The state was excellent hotel was clean people were friendly would stay there again
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Black Bear Staff, Gestion de l’hôtel
Thank you Jack for taking the time to review The Black Bear Manor. We are happy you were pleased with your stay. It was a pleasure meeting you both. I hope you stayed ahead of the rain and stayed dry, and that we see you both next time you are in Ouray!
par un voyageur
Not what it used to be…
Publié le 10 sept. 2024 sur HotelsThis was our second time staying at Black Bear Manor, although our last visit was about six years ago. The properly has definitely gone down the exterior needs lots of improvement. The paint is shipping and windows are cracked. The interior was tidy, but Showing its age. We were very excited about using the hot tub, but upon opening, it looked very murky so decided not to go in. Another highlight, we were looking forward to was the home-cooked breakfast. This fell extremely short, a dollop of yogurt, a premade cinnamon roll, and a pile of something that was supposed to be eggs although no one at our table knew what it was. Each place was served to us individually with out asking what we would prefer. The server/ host was very unprofessional and unkept. Unfortunately I will not be returning to this establishment.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par The Black Bear Staff, Gestion de l’hôtel
Thank you for your feedback and for returning to Black Bear Manor. We’re sorry to hear your recent stay didn’t meet your expectations. We’re addressing the exterior maintenance and hot tub concerns and appreciate your patience with these. We also regret that breakfast and service fell short this time, and we’re taking steps to improve both.We value your input and hope you’ll give us another chance in the future.Best regards,The Black Bear Staff
par un voyageur
Publié le 3 sept. 2024 sur Expedia
We had to leave early so we did not have breakfast. Everything else was fine.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Black Bear Staff, Gestion de l’hôtel
Neil, thank for taking the time to review The Manor. Hoping next time you can stay with us a little longer.Safe Travels!
par un voyageur
Publié le 23 août 2024 sur Expedia
Love the atmosphere, very cute b&b. Great breakfast!
Commentaires de Gestion de l’hôtel
26 août 2024 par The Black Bear Staff, Gestion de l’hôtel
Dear [Reviewer’s Name],Thank you so much for your kind words! We’re thrilled to hear that you loved the atmosphere of our B&B and enjoyed the breakfast. It means a lot to us that you had a positive experience, and we hope to welcome you back for another stay in the future.Sincerely,Elizabeth B.Reservation ManagerThe Black Bear Manor
