Note fondée sur 506 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Hôtel confortable à Ouray avec ses installations thermales ( 4 bains d’eau thermale en fonction). Notre second séjour: apprécions le cadre des montagnes autour de l’établissement. Un coin de paradis après le ski ( Telluride) au tiers du prix. Excellent rapport qualité prix.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Malori, Gestion de l’hôtel
Thank you so much for the review! We are delighted to hear that you found it relaxing and hope to see you again!
par un voyageur
Publié le 17 mai 2023 sur Expedia
Hôtel confortable près des sentiers de marche et des services de la ville. Personnel bienveillant,
Commentaires de Gestion de l’hôtel
23 mai 2023 par Box Canyon Lodge and Hot Springs, Gestion de l’hôtel
Thank you for your kinds words, Bertrand. We're so happy we could provide you with a convenient stay with caring staff.
Recommandé
pour Tout le mondepar un voyageur
Nice place
Publié le 30 juill. 2013 sur Expedia
Pour : Good place.
Contre : Breakfast could be better.
Room are great and clean but a bit old. Hot spring si great experience but It close early at 10 PM.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Updates needed for property- old carpet and bathrooms out dated.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Malori, Gestion de l’hôtel
Hi there,Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of our property and understand your concerns regarding the outdated carpet and bathrooms. We are actively working on renovation plans to address these issues and provide our guests with a more comfortable and modern experience.Best regards,-Malori (GM)
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Malori, Gestion de l’hôtel
Dear Lynette,Thank you for taking the time to share your thoughts about your recent stay with us. I'll be sure to pass your comments along to our team so that we can continue enhancing our services.Best regards,Malori (GM)
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Very close to hiking
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Malori, Gestion de l’hôtel
Dear ANNET,Thank you for your review! We're thrilled to hear that our hotel's proximity to hiking trails was a highlight for you. We understand that getting close to nature is essential for a rejuvenating getaway. We hope you had a fantastic time exploring the beautiful hiking trails near our hotel.Best regards,-Malori (GM)
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Courteous staff. Amazing surroundings. Hot spring tubs great. Comfy beds. Rooms could use some updating. Spotted some mold in bathroom.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Malori, Gestion de l’hôtel
Dear Amber,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our staff courteous and the surroundings amazing. We are also glad you enjoyed our hot spring tubs and found our beds comfortable.We appreciate your feedback regarding the need for room updates and the mold issue in the bathroom. Please accept our sincere apologies for any discomfort this may have caused. We take your concerns very seriously and are already working on addressing these issues to ensure a more enjoyable stay for our future guests.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon.Best regards,-Malori (GM)
par un voyageur de O' Fallon
Publié le 11 sept. 2024 sur Expedia
This is basically a two-story motel next to the woods. They have updated the rooms but their handyman definitely needs some help with perfection. This is the type of place to stay when you're looking to hike and need a place to sleep. Some of the guests above us and next to us were not very quiet and this type of room doesn't offer sound blocking.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Malori, Gestion de l’hôtel
Dear Anthony,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our updated rooms and the convenience of our location for hiking enthusiasts. We sincerely apologize for any discomfort caused by noise from neighboring guests. We understand the importance of a peaceful and restful stay, and we are committed to addressing this issue. We will reinforce our policies regarding noise levels and explore additional soundproofing measures to enhance the comfort of our guests.Thank you for your valuable insights. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Best regards,Malori (GM)
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Comfortable bed, great coffee and a beautiful view!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Malori, Gestion de l’hôtel
Deborah, I am delighted to see that you enjoyed your stay with us it was our pleasure to host you and we hope to welcome you back again on another occasion!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Ouray is beautiful. The hot spring tubs on the property are incredibly convenient and lovely. The rooms need updating- it smelled VERY musty and the tub in the bathroom was lined with mildew. When walking on the upstairs walkway your foot about goes through the floor in some spots. This place could be incredible with some upgrades and a little better upkeep. Beautiful location.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Malori, Gestion de l’hôtel
Dear Anthony,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the beauty of Ouray and the convenience of our hot spring tubs.We sincerely apologize for the discomfort you experienced due to the musty smell and mildew in your room, as well as the condition of the upstairs walkway. We understand that these issues detracted from your overall experience, and we are taking immediate action to address them.We are committed to providing our guests with a comfortable and enjoyable stay, and we are confident that with the upcoming upgrades and improved upkeep, we will be able to transform this place into the incredible destination it has the potential to be.We value your feedback and hope to have the opportunity to welcome you back in the future so that you can experience the positive changes we are implementing.Best regards,Malori (GM)
