Note fondée sur 469 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juin 2024 sur Expedia
Room could have been a lot cleaner, stains on sheets. Sticky floor. Mattresses were past their prime.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Lee, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered in your room. This does not meet the high standards we strive to maintain for our guests.Please know that we are taking your comments seriously and have already addressed these concerns with our housekeeping team to ensure immediate improvement. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience caused by the condition of your room.We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve. If you choose to stay with us again, please do not hesitate to reach out to our front desk team directly so that we can personally ensure your stay is flawless.Thank you once again for bringing this to our attention.
par un voyageur
Bel hôtel, facile d'accès et très bon service.
Publié le 8 août 2019 sur HotelsNous sommes resté 1 nuit, Owego n'est pas très grand mais c'est une belle petite place.
Seul ombre au tableau, le bain refoulait quand on voulait prendre une douche, ce qui n'est pas du tout sanitaire. Aussi, nous avons été sans télé, suite à une panne causée par un orage.
par Sylvain de France
Publié le 26 août 2013 sur Hotels
Hôtel très accueillant. Personnel sympathique. Problème de colonne de ventilation dans la chambre 310, juste à côté du lit.
par un voyageur
Publié le 16 août 2024 sur Expedia
Clean pool. Clean breakfast area. Lots of great choices for breakfast.
Commentaires de Gestion de l’hôtel
16 août 2024 par Lee, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the clean pool and breakfast area, as well as the variety of breakfast options we offer. Your satisfaction is our top priority, and we’re glad we could make your stay enjoyable. We look forward to welcoming you back on your next visit!Lee CummingsFront Office Manager
par un voyageur de Oxford
Publié le 15 août 2024 sur Expedia
For just a few bucks more, it's a much better choice than the tired BW next door.
The included breakfast was one of the best that I have had in a long time.
The staff was very sweet and handled some "odd" guests with grace.
Commentaires de Gestion de l’hôtel
15 août 2024 par Lee, Gestion de l’hôtel
Thank you so much for the glowing review! We're thrilled to hear that you enjoyed our breakfast and found our team to be so accommodating. We always strive to offer a little extra for our guests, so it’s wonderful to know that made a difference for you. If you ever find yourself in the area again, we’d love to have you stay with us!Lee CummingsFront Office Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Comfortable quiet clean
Commentaires de Gestion de l’hôtel
14 août 2024 par Lee, Gestion de l’hôtel
Elizabeth,Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you found our hotel to be comfortable, quiet, and clean. Your satisfaction is our top priority, and it’s great to know we were able to meet your expectations.We look forward to welcoming you back on your next visit. If there is anything specific you need or any way we can make your next stay even better, please do not hesitate to let us know.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Lee, Gestion de l’hôtel
Thank you so much for taking the time to leave us a perfect 10/10 rating! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s incredibly rewarding to know that our efforts are reflected in your review.If there’s anything specific you’d like to share or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Lee, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that your experience fell short of expectations.We’d appreciate any additional details you can provide so we can address the issues you encountered and work towards improving our services. If you have any specific concerns or suggestions, please feel free to reach out to us directly.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Nice place to stay!
Publié le 14 juill. 2024 sur HotelsWe had a good experience. Hotel was very clean and comfortable.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Lee, Gestion de l’hôtel
Tammy,Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you had a great experience with us and found the hotel to be clean and comfortable.Your kind words mean a lot to our team, and we’re delighted that we could make your stay enjoyable. We look forward to the opportunity to welcome you back for another fantastic visit!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
The view of the river was nice for the welcoming area and seating for breakfast. However the parking lots around the hotel need a lot of repair and not the easiest way to access the hotel from roadway.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Lee, Gestion de l’hôtel
Paul,Thank you for taking the time to share your feedback with us. I’m delighted to hear that you enjoyed the view of the river from our welcoming area and found the breakfast seating to your liking.I also appreciate your comments regarding the parking lots and the accessibility from the roadway. We’re aware that these areas could use some improvement, and I want you to know that we are actively working on plans to address these concerns.Thank you again for your valuable input. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.
