Note fondée sur 417 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear JONATHAN,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Bathtub ring, floor and carpet needed to be steam cleaned. Poolroom was a sauna and uncomfortable to relax in.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Barbara,Thank you for sharing your feedback regarding your stay. We apologize for the cleanliness issues you encountered, including the bathtub ring and the condition of the floor and carpet. Your comments about the poolroom being too hot are also noted. We take cleanliness and guest comfort seriously, and your input will help us address these concerns with our housekeeping and maintenance teams. We appreciate you bringing this to our attention and hope to provide you with a much better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cara,Thank you for your kind feedback! We’re excited to know that our hotel has made such a significant impact on your stay, reflected in your perfect 10-star rating! Our team is passionate about providing exceptional hospitality, and we’re grateful to hear that we met your expectations. We look forward to your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The rep who checked us in was extremely rude. We asked for extra towels to go swimming and she wanted us of telling us towels were in there already. The air in our room was broken and had to be ran for hours before it cooled down. During breakfast my daughter bit into a rotten apple. The gentleman who was tending to the bar served half frozen sausages. When I took them back to him from being in my plate already he took them and put them back in the cooler and served them on the buffet once they were done. He ran out of simple things like milk, yogurt, bread and waffle mix.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jasmin,Thank you for sharing your experience. I'm sorry to hear about the difficulties you faced during your stay. The behavior of the check-in representative is concerning, and I understand how frustrating it must have been to encounter issues with the room temperature and the breakfast quality. It's unacceptable that your daughter bit into a rotten apple and that the sausages were served in such poor condition. The lack of essential breakfast items is also disappointing. Your feedback will be crucial in addressing these issues with the staff to ensure a better experience for future guests. We appreciate you bringing these matters to our attention, and we hope to provide a much more pleasant stay for you next time.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for your 8/10 rating! We’re glad to hear that you had a good experience during your stay. Your feedback is important to us, and we’re always looking for ways to improve. If you have any specific suggestions that could elevate your experience to a perfect score, please share! We look forward to welcoming you back soon and making your next stay even better!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Imani,Thank you for sharing your experience with us! We are so happy to hear that you enjoyed your stay enough to give us a perfect 10-star rating! Our goal is to provide the best service possible, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur de Richmond
Publié le 15 sept. 2024 sur Expedia
The staff was wonderful. We were there for Special Olympics and they were so accommodating and kind. Could not have asked for a better experience with them. Beds were so comfortable. Rooms were very clean. Only thing I saw that needed improvement was the stained carpets throughout the facility. Could use an upgrade. But noticed they were doing some remodeling in the breakfast area. Good breakfast, as well. We will definitely book there again if we ever go to that area. Thanks for the great experience.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Thomas,Thank you for your wonderful feedback! We’re thrilled to hear that our staff made your stay so enjoyable, especially during such a special event like the Special Olympics. It’s great to know you found the beds comfortable and the rooms clean. We appreciate your comments about the carpets and are glad to hear that renovations are underway in the breakfast area. Your feedback helps us improve, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for your 8/10 rating! We’re glad to hear you had a good experience overall. If you have any specific feedback or suggestions for improvement, we’d love to hear it. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
A decent cheaper place to stay
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Chris,Thank you for your feedback! We're glad to hear you found us to be a decent and affordable option for your stay. We appreciate your support and hope to welcome you back for another visit soon!Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Very clean and staff is great accommodating and went out of their way for us thank you very much
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cesar,Thank you for your kind words! We're thrilled to hear that you found our hotel very clean and our staff accommodating. It’s wonderful to know that they went out of their way to make your stay special. We appreciate your feedback and look forward to welcoming you back soon!Sincerely, Hotel Manager
