Ratings based on 89 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 13, 2024 on Expedia
The room had not been cleaned. It’s an old property with no double glazing and opposite a pub and next to a theatre so it was very noisy all night. The tv has not been working for a long time - maybe years looking at other reviews.No Wi-Fi too. Very poor effort for such a great location.
by A traveller
Posted Feb. 8, 2024 on Hotels
Really good location near to railway station and round the corner from bus station…..a five minute walk brings you to city centre.felt comfortable and safe for a solo traveller.
by A traveller
Posted Jan. 31, 2024 on Expedia
Very central
by A traveller
Posted Jan. 11, 2024 on Expedia
The room was super warm, coming in to that after a night out was amazing!
by A traveller
Posted Jan. 7, 2024 on Hotels
by A traveller
Posted Jan. 1, 2024 on Expedia
by A traveller
Good Location
Posted Dec. 15, 2023 on HotelsThe receptionist was nice and the location is very good but the wifi did not work. The main issue was that my room and the bathroom were not very clean. The bathroom also had a strong odour so I needed to keep the bathroom door closed as it made me feel sick.
by A traveller
Posted Nov. 8, 2023 on Expedia
Well located city centre hotel within walking distance of city centre. Will definately stay again
Comment from Hotel Management
Nov. 29, 2023 by abdul, Hotel Management
thanks for your stayed and nice comments
by A traveller
Posted Sep. 28, 2023 on Hotels
by A traveller
Posted Sep. 13, 2023 on Expedia
Absolutely disgraceful to list rooms at this property as £138 pounds per night for a double. The entrance looked like the back of a restaurant, manager on front desk gave poor greeting and just gave us a key no other information. Room was filthy, dust everywhere, dirty teacups, hair on linen. The fan was caked in dust. The bathroom had black mould, faeces in the toilet and all over toilet brush. Spoke to manager who said he had a cleaner clean it! He offered a second room, we accepted as didn’t want to ruin our trip but after 5 minutes in room it was only slightly better. Broken toilet seat, dirty fan, window wouldn’t open, smears on glass and dirty water in tooth brush holder..faeces in toilet and in brush. Stains on mattress absolutely gross. We decided despite it ruining our evening and trip we couldn’t stay. Went to speak to manager no staff anywhere to be found. Left key at front desk and text manager on number we had. No reply to request for refund no reply at all. Great location, good pictures on Expedia but don’t be fooled this is false this was worse then a hostel and absolutely filthy how they can get away with charging £140 for this is disgraceful. Awful customer service. Avoid at all costs!
Comment from Hotel Management
Sep. 27, 2023 by a, Hotel Management
100% not true???????
