Note fondée sur 474 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Moins de 15min à pied de la gare, proximité à pied et rapide de tous les centres d’intérêt de la ville… produits de qualité au petit dej. Chambre propre et spacieuse.
Parfait
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Belen Arcos, Gestion de l’hôtel
Dear Coralie, Thank you for taking your time to review your experience following your recent stay at Courtyard by Marriott Oxford City Centre. I am glad to hear that you liked our location, rooms and breakfast. We hope to welcome you back soon. Best regards, Belen-Assistant Reception Manager
par un voyageur
Publié le 30 avr. 2023 sur Hotels
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Hotel is ok. Clean and generic. Felt dissatisfied with my choice of hotel. Main selling point is the location as you’re right in the city centre hence the price point. Checked in immediately greeted by workmen painting the corridor and wet paint signs on the wall. Lift out of action awaiting a part. You can get breakfast in the morning apparently you need to book a slot. I wouldn’t stay here again. Corridor noisy with workmen or staff taking loudly from fairly early which isn’t the best when you’ve just got off an overnight flight.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Ops Manager, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback following your recent stay with us here in Oxford. Firstly, it's great to hear that the location suited you and that most importantly, you found the hotel and your room clean.We take pride in keeping the hotel maintained and fresh looking, so I can only apologise that we do have to have a schedule of painting happening periodically throughout the year. Sometimes with all mechanical equipment, faults do occur and unfortunately one lift has been affected by a broken part. We would have hoped it could have been fixed sooner, but a part is being delivered internationally and that has caused a delay in getting it back up and running. I can see you were in a room on the first floor, so hoping you were not affected too much by this and my sincere apologies for any inconvenience.We are a select brand hotel under the Marriott umbrella so hotel facilities are limited, but we do pride ourselves on looking after our guests and going the extra mile for anyone. Rates are driven by room availability and demand in the city and the rate you selected was comparably competitive for a room in July, so I am sorry if your experience was not to your expectations.Once again, Thank you for choosing Marriott on this occasion and for letting us know your feedback.Kind Regards,Louise Bird, Operations Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Reception Manager, Gestion de l’hôtel
Dear Alfred, Thank you for staying with us at Courtyard Oxford City Centre. I'm delighted to hear that you had a good experience with us. Your feedback is valuable, and we’re always looking for ways to make your stay even better.If you have any suggestions or specific areas where we could improve, please feel free to share them. We look forward to welcoming you back and hopefully earning that extra star on your next visit.Best regards,Simeon LalovReception Manager
par un voyageur de Ballina
Publié le 23 juill. 2024 sur Expedia
Poor standard.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Reception Manager, Gestion de l’hôtel
Dear Tatjana,Thank you for staying with us at Courtyard Oxford City Centre.Thank you for sharing your feedback.I'm truly sorry to hear that your experience did not meet your expectations and that the standard was not up to par. We always strive to provide a high level of service and comfort, and it’s clear we fell short during your stay.We would appreciate the opportunity to learn more about the specific issues you encountered so we can address them and make the necessary improvements. Please feel free to contact us directly as your satisfaction is important to us, and we hope to have the chance to make things right.Kind regardsSimeon LalovReception Manager
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Reception Manager, Gestion de l’hôtel
Dear Sir/Madam,I'm glad to hear that you had such a fantastic experience with us. It’s wonderful to know that everything met your expectations and that you enjoyed your stay.Your kind words mean a lot to us and serve as great motivation for our team. We look forward to welcoming you back and providing another exceptional experience.Kind regardsSimeon LalovReception Manager
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Walkable to downtown area and train station
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Arvind Bhardwaj, Hotel Manager , Gestion de l’hôtel
Dear Jennifer, Thank you for taking the time to leave a 5 star review. We look forward to welcoming you again soon. Warm regards Arvind BhardwajHotel Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Arvind Bhardwaj, Hotel Manager , Gestion de l’hôtel
Dear Figmy, Thank you for taking the time to leave the review. We hope to get an opportunity to serve you again in the near future. Dear Jennifer, Thank you for taking the time to leave a 5 star review. We look forward to welcoming you again soon. Warm regards Arvind BhardwajHotel Manager
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Arvind Bhardwaj, Hotel Manager , Gestion de l’hôtel
Dear Jennifer, Thank you for taking the time to leave 5/5 review. It is very encouraging for the team. We hope to welcome you soon. Warm regards Arvind Bhardwaj
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Excelente ubicación el diseño del hotel y los baños incómodos el elevador no funcionaba y el otro funcionaba mal había q usar las escaleras de emergencia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Arvind Bhardwaj, Hotel Manager , Gestion de l’hôtel
Thank you for your feedback. We're delighted to hear that you enjoyed our excellent location and hotel design. However, we sincerely apologise for the issues you experienced with the bathrooms and the elevators. We understand how inconvenient this must have been, and we are addressing the lift issues as matter of urgency. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Warm regards Arvind Bhardwaj
