Note fondée sur 638 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 nov. 2019 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
No iron in the room
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Martha, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES OXFORD. I do apologize for the inconvenience highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur de Spartanburg
Publié le 26 juill. 2024 sur Expedia
Staff was very friendly. Room dated and not as clean as I was expecting. Hair in the bathroom
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Lasonya,Thank you for taking the time to tell us about your stay at the RED ROOF INN & SUITES OXFORD. I was thrilled to see you were pleased with our friendly staff. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that the upkeep of the room was not to your liking and the hair in the bathroom hindered your stay. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES OXFORD and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur de Lincoln
Publié le 6 juill. 2024 sur Expedia
Very friendly staff they try to meet all your needs. The owner is a real nice man...The hotel is nice for a quick stay ......😊😊
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Melba,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES OXFORD. I'm so glad to see you mention that all your needs were met and you had a friendly encounter with the staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 juin 2024 sur Expedia
It stunk and was awful all around
Commentaires de Gestion de l’hôtel
28 juin 2024 par Jeremy-FD, Gestion de l’hôtel
Were sorry you didn't enjoy your stay did you bring up your issues with the staff were always here to help with any problems that may arise, and any feedback is helpful what kind of smell and what other issues we try to take care of them but if we are unaware until after check out we cannot fix the issues
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Jeremy-FD, Gestion de l’hôtel
Thank You were glad you enjoyed your stay with us !
par un voyageur
Publié le 24 juin 2024 sur Hotels
The T.V would glitch and stop working from time to time. We would have to turn the it off and back on. Which is a little frustrating when you have a 4 and 7 year old. The room appeared clean but I brought wipes to wipe the counters, sinks and tubs and my wipe was filthy each time I wiped a different surface. It was just dust it was dirt and yellowish color. The drawers were not cleaned out because there was and old Love Stuff box in one of the drawers. So clearly the drawers were not cleaned before each visitor. Blanket on the bed had mold spots. The extra blanket we were given for the pull out couch had cigretted burns all in it.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Jennifer,Thank you for telling us about your recent visit at RED ROOF INN & SUITES OXFORD. It's disheartening to read that the issue with the TV, the uncleanliness concerns and the other issues hindered your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Expedia
We loved the pool.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Dear Anthony,Thank you for telling us about your recent visit at RED ROOF INN & SUITES OXFORD. I was happy to read that you loved the pool. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Ryan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES OXFORD and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
