Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2024 sur HomeAway
par un voyageur de United States
Great Location unfortunately fell short for the cost
Publié le 9 nov. 2024 sur HomeAwayYou couldn’t ask for a better location on the beach and steps from the beach. We had some issues with the house during our stay that was not addressed by the management company. The upstairs guest bathroom shower was broken. We informed the company on the first day and they said they would send someone to fix it and never did. We specifically looked for a house with three bathrooms with our family size. The master bathroom was loaded with bugs on arrival dead and alive filling the master bathtub. The bugs did not stop coming throughout our stay. The ovens in the kitchen did not work and we planned on cooking family dinners during our stay.
On a positive note, the views from the master bedrooms were spectacular and the house was decorated very nicely. The hot tub was clean and worked great! There were plenty of beach toys to entertain our kids. All in all we had a wonderful time and would have made this rental our yearly spot for our travels to Oxnard. Unfortunately the communication was extremely poor. We understand things can happen but you need to address them and try to rectify the situation. Hopefully they can get their act together in the future.
Commentaires de Gestion de l’hôtel
25 nov. 2024 par VrboOwner, Gestion de l’hôtel
Brooke, thank you for being our guest and taking the time to share your experience. We're so pleased you loved our home's location and had a wonderful time! It's great to know you thought our home was nicely decorated and found the views from the primary bedroom spectacular. That said, we sincerely apologize for the issues you experienced that kept you from fully enjoying your stay. We're sorry that the guest bathroom shower was not working and regret and the inconvenience this caused your party as you were counting on having three showers. Additionally, we're sorry for any pests you saw in the home and for one of the stoves not working properly. Please know that we strive respond to our guests’ concerns promptly and we are sorry this was not your experience. We appreciate your feedback as we view it as an opportunity to improve and thank you for your review.
par un voyageur
Another great stay
Publié le 11 août 2024 sur HomeAwayOur second time at this house, it has everything you'll ever want. Best place, great service.
par un voyageur
Not great
Publié le 6 juill. 2024 sur HomeAwayWhile the beach and location is great, the inside of the home was covered in sand and had ants all over the place, even inside the silverware drawer. We were also locked out of using the A/C, leaving us no choice but to leave all of the windows open in the summer and have the ocean mist get everything all damp. The jacuzzi in the master bedroom didn't work. Instead of actual soap and shampoo we were left with tiny pouches of (think coffee creamer packet size) powder versions that don't work and only last a day. Text communications with the owner were actually with a bot. Wouldn't recommend.
Commentaires de Gestion de l’hôtel
12 août 2024 par VrboOwner, Gestion de l’hôtel
Kyle, thank you for being our guest and taking the time to share your experience. We apologize for the ants you saw in the home. Our local manager assured us that child and pet-safe ant spray was delivered to the home and that it is treated regularly for pests. Additionally, we're sorry for any issues you encountered with the jacuzzi tub and want you to know you could have reported this during your visit so our team could address it. Our team will check it and we thank you for bringing this to our attention. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Beautiful beach front property
Publié le 16 mars 2024 sur HomeAwayLocation is great, beautiful sunsets, saw dolphins, beach was quiet and sparsely populated. Kitchen was nicely laid out. Bring your own sharp knife if you like to cook and don’t want to use the fine but dull knives. Lovely beach breezes and patio.
Commentaires de Gestion de l’hôtel
31 mars 2024 par VrboOwner, Gestion de l’hôtel
Amira, thank you for taking the time to review your stay with us. We are glad to hear that you enjoyed your stay at our home. We appreciate our guests' preferences as a means to improve and will consider this feedback to make necessary upgrades. We hope to host you again soon!
par un voyageur
Birthday getaway
Publié le 10 sept. 2023 sur HomeAwayGreat place, perfect location and everything was just perfect!
par un voyageur
Beautiful place but NO AC
Publié le 1 sept. 2023 sur HomeAwayWe truly loved the location and the home. Directly on the beach access was so nice ! BUT super disappointed the home was listed with central ac so we booked in the heat of the summer, to show up to a hot house(my babies rooms were super hot at night too…)! And no working AC. After much confusion and apologies they still haven’t compensated us . So overall we a disappointed in the service . And don’t recommend going in the hot summer.
Commentaires de Gestion de l’hôtel
16 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Rebecca, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Oxnard beach hiuse
Publié le 18 juill. 2023 sur HomeAwayHouse and location were great, but this place has some issues. Dryer didn’t work and wasn’t replaced until two days prior to our departure. Jacuzzi was dirty and as a result my daughter, son in law and grandchild got a bacterial infection that looked like bed bug bites. Vacuum didn’t work, chair in patio was broken, door in front sliders wouldn’t open, no screens on upstair windows in small bedrooms. Just a lot of little stuff that should not be an issue, especially for the price they are charging. Kyle at vacasa was very helpful and tried to make things right, but it was one step forward and two steps back. With some TLC this place would be worth the price, but definitely not our week.
Commentaires de Gestion de l’hôtel
18 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
As lovely as the photos
Publié le 8 déc. 2022 sur HomeAwayWe have stayed in a lot of places and this home was fantastic! The view was stellar. We had some issues with entry that were resolved asap. Vacasa was very responsive including delivering some hand and dish towels. We also alerted Vacasa that one of the main tri-fold doors to the beach wouldn’t open (we preferred not to have them fix things while we were there) and that the shed that houses the ping pong table had lock that wouldn’t open. Only challenge that was not in the control of Vacasa, is that there was some construction down the road and the pounding could be felt in the house.
Regardless of the above, we all agree we would return ( a first for us!)
par un voyageur
Great Beach Get Away
Publié le 28 sept. 2022 sur HomeAwayMy family had a great time at this beautiful beach front home. The property actually looks nicer in person than in the pictures. Great location. Highly recommend.
