Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,7 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2022 sur Expedia
Great place
par un voyageur
Publié le 1 mai 2022 sur Expedia
The check in was a little rocky as they had double booked us and another family. Thankfully I was there 2 hours earlier and got to check in before the other family arrived. The caretaker/manager was so helpful and nice. She did all our laundry before we could blink it was gone and back, clean and folded. She always arrived early with a full breakfast. She was helpful with any information I needed. The only thing I’d suggest is getting better wifi as we could never get a connection. Also, the air conditioning leaks onto the beds. Otherwise everything else was perfect.
par un voyageur
Publié le 28 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2020 par watty, Gestion de l’hôtel
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
par un voyageur
False advertising for private room
Publié le 9 nov. 2019 sur HotelsFirst off false advertising for private room
no cookware,
No cooktop,
no utensils ,
No freezer / refrigerator ,
Not even bottled water was provided
There was dirty hand towel in the bathroom, who even does that to their guests
Didn't feel like going for breakfast which was provided but in the next door Villa where the reception is located
If your reading this hotels.com and tourism Fiji, I want a refund.
Paid $84.00usd for something worth $25Fiji dollars
All I want is a refund
Plus no sign outside to locate this place.
No sign where the reception is.
When I arrived there was no-one there.
Waited 10 minutes
Started worrying I'll have go back with taxi waiting.
No number on the hotels.com website to call
And luckily the reception staff arrived to check me in
Private room is inside a house which also rented as hotel room.
Commentaires de Gestion de l’hôtel
24 févr. 2020 par watty, Gestion de l’hôtel
“Thank you for bringing this to our attention. We’re sorry you had a bad experience.We’ll strive to do better. ”
par un voyageur
Publié le 7 mars 2019 sur Expedia
Very friendly staff. Excellent location and very clean
Commentaires de Gestion de l’hôtel
24 févr. 2020 par watty, Gestion de l’hôtel
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
par un voyageur
Publié le 2 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2020 par watty, Gestion de l’hôtel
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.
par un voyageur
Publié le 28 déc. 2018 sur Expedia
I booked and they canceled me without letting me know on a specialist holiday like Xmas: totally unacceptable
Commentaires de Gestion de l’hôtel
24 févr. 2020 par watty, Gestion de l’hôtel
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”
par un voyageur
Publié le 3 déc. 2018 sur Hotels
A lovely new house with pool. Great hospitality & service. Breakfast a real bonus!
A sign outside the villa would assist in locating though.
Commentaires de Gestion de l’hôtel
24 févr. 2020 par watty, Gestion de l’hôtel
Dear Traveler Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.“Thank you for letting us know about this. Your feedback helps us get better. We have looked into this issue and have resolve it promptly and accurately.”
