Ratings based on 791 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from SAN FRANCISCO
Posted Jul. 13, 2024 on Expedia
Great services, easy access to Centro and we would stay there again! Grazie Mille
by A traveller
Posted Jul. 12, 2024 on Hotels
by A traveller
Posted Jan. 22, 2024 on Expedia
Very nice, kind staff
by A traveller
Posted Sep. 1, 2023 on Expedia
Clean. Good position
by A traveller
Posted Jun. 1, 2023 on Expedia
I enjoyed how willing to help the staff were.
by A traveller
Posted May 17, 2023 on Expedia
Proximity to the city
by A traveller
Posted Jan. 26, 2023 on Expedia
The rooms are not what are shown on the pictures.
by A traveller
Posted Nov. 3, 2022 on Expedia
Super clean, affordable and convenient location close to via Roberto and Prato della Valle with lots of dining options, bus routes and tram to and from the train station. Would reccomend.
by A traveller
Posted Apr. 13, 2022 on Expedia
City centre
by A traveller
Far different from what the photos show
Posted Sep. 17, 2021 on HotelsThe room no 105 was small and at the front of the hotel, was narrow, tv didnt work, and painted dark brown. There were no photos if this room online. One side of the double bed was against the wall making it difficult to get in and out. The shower consisted of a hole in the floor beside the sink with the shower curtain protecting the door. Not really a shower cabin at all. Its the strangest hotel room ive ever stayed in. The bed was comfortable and as it was only for one night it was tollerable. Im not sure if all rooms are like this as it didnt reflect the photos on their website. Maybe we got that room because it was a 'Reward night', but was far from a reward. Very limited parking and in the few minutes we had to take our luggage to the room, reception called twice to telll us 'the owner of the parking space' beside the front door had arrived. The public carpark where we parked was c500m away. The next morning,, when i went to check out all that was said was, 'i just need the key', nothing else. i walked to get the car and drive back, which took about 25 minutes. During thst time my partner sat in the lobby with our luggage. The reception staff spoke to all other guests except her. If hospitality is your business you really should make an effort with customers and if Hotels.com customers are being treated this way, id reconsider the arrangement.
