Note fondée sur 55 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Mario
Publié le 28 sept. 2014 sur Hotels
par un voyageur
Bay Retreat 2 - Southern England Comfort
Publié le 25 sept. 2024 sur HotelsVery clean unit, all the amenities were there as promised. Our original unit was damaged just before our arrival, the property manager shifted us to a new unit in time for our arrival. No hiccups and no lost time on our vacation, super service!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Tracy, Gestion de l’hôtel
Thank your feedback and your comments will be passed onto our site manager. We are pleased you enjoyed your stay.
par un voyageur
Has everything you need
Publié le 14 sept. 2024 sur HotelsSecond time staying here. Nice quiet location but close to all the towns of Cornwall. My only little moan would be to have a king size rather than double bed in the main bedroom. Great facilities
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Tracy, Gestion de l’hôtel
Thank you for your feedback and we are pleased you enjoyed your stay. Your comment about the size of the bed is noted.
par un voyageur
Great base for a holiday
Publié le 9 sept. 2024 sur HotelsGreat location. Very spacious and comfortable accommodation. Would highly recommend.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Tracy, Gestion de l’hôtel
Thank you for your feedback and your recommendation. We look forward to welcoming you back.
par un voyageur
Publié le 27 août 2024 sur Expedia
Really lovely find, lovely property, very clean and well equipped. Would definitely stay here again. Only issue was trying to find the 'central area' to drop off our rubbish, only bin we could find was behind some barriers, so had to leave it outside the property. Maybe a map of the area in the property folder would be handy. Thank you!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Tracy, Gestion de l’hôtel
Thank you for your feedback and we are delighted you enjoyed your stay. Your comments about the central area for rubbish is noted.
par un voyageur
Publié le 19 août 2024 sur Hotels
The villa was very clean and comfortable would definitely book again in the future. Only thing is to begin with when we first went into the villa it smelt badly of stale smoke everywhere so we had to open windows and keep them open always whilst staying for the 3 nights. Also there is a bad drain smell in the back garden all day that’s really not nice so could not keep the back door open at all when weather was nice. Only two comments but overall a lovely stay thanks.
Commentaires de Gestion de l’hôtel
21 août 2024 par Tracy, Gestion de l’hôtel
Thank you for your feedback and we are pleased to read you would book again.With regards to any smell of smoke, we can only apologise. As you know it is law in the UK that all properties are non-smoking and we clearly state this in all our advertising. We have to assume that previous guests disregarded this point and whilst we did our best to air the property prior to your arrivl, it sometimes takes time for the smell to fully dissipate. We are very sorry you were inconvenienced by this.We can find no evidence of any drain problems, however at the time of your stay the farmers were working the land on the adjacent fields and when this occurs we do find a certain "country smell" fills the air. We believe this is what you are referring to.Hopefully on your next visit neither of these issues will happen. We look forward to welcoming you back.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Tracy, Gestion de l’hôtel
Thank you for your feedback although we are naturally disappointed by your low rating when you have left no explanation as to why you were clearly disappointed. Unfortunately with only your first name to go by it has not been possible for us to locate your booking to investigate further but if you'd like to reach out to us direct and give further details we would like to understand why your rating is vastly out of kilter with the majority of guests. We welcome feedback so that we can monitor standards and improve the product and our service.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
The property was great for us. The only downside is that the mattresses in the single beds and sofa bed were terrible.
Commentaires de Gestion de l’hôtel
7 août 2024 par Tracy, Gestion de l’hôtel
Thank you for your feedback although we are disappointed by your low rating that seems to relate to the mattresses. We replace mattresses as needed and the twin mattresses were replaced relatively recently. It may be that the slats on the bed base have moved as this can happen occasionally and if our housekeepers did not notice it can make the mattress dip when you lie on them. We suspect this could well be the cause. As soon as we have the next changeover in the property in which you stayed, we will be checking this and actioning as necessary.Sofabed mattresses by nature are not as thick as traditional mattresses on bed bases but due to the nature of our business, we usually opt to buy the slightly thicker better quality ones. We are sorry you found it uncomfortable and again, we will be reviewing the sofabed mattress when the current guests depart.It does appear that you did not contact us during your stay to advise of the above as we would have liked to have helped. Potentially we could have supplied a mattress topper or offered camp beds as an alternative. Hoping you decide to stay with us another time, we would urge you to contact us at the time if anything is not as expected. We’ll always do our best to assist.
par un voyageur
Excellent
Publié le 6 juin 2024 sur HotelsUsed on a family holiday, located perfect for all the great surrounding beaches, house was perfect for our needs. 4th time we ve stayed at these properties
Commentaires de Gestion de l’hôtel
19 juin 2024 par Tracy, Gestion de l’hôtel
Thank you Lee for your positive feedback and we were delighted to welcome you back again at Bay Retreat Villas.
par un voyageur
Publié le 10 mai 2024 sur Expedia
Lovely place, area was great for visiting multiple beaches. Perfect for children and dogs.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Tracy, Gestion de l’hôtel
Thank you for your feedback and we are delighted you enjoyed your stay.
