Note fondée sur 826 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Nicole et géo de Québec, Canada
Très bon relais.
Publié le 17 avr. 2014 sur HotelsPropreté impeccable. Réfrigérateur silencieux. Mobilier moderne simple et en bon état. Déjeuner complet et invitant. Stationnement facile pour camions.
par un voyageur
Don't do it!
Publié le 21 août 2024 sur HotelsOur stay was awful. The first room smelled so bad we couldn't stay in it. The second wasn't much better. Everything was damp, including the bed and furniture. There was so much moisture in the air, the medal lamp was rusting. The mattress was hard and uncomfortable. This was not at all what I have come to expect from Best Western.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Doug,Thank you for sharing your experience. We’re sorry to hear that your stay didn’t meet your expectations. We’ve noted your concerns about the room conditions and moisture issues and will be addressing them to improve our standards. Your feedback is valuable, and we hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur de St Thomas
Publié le 18 août 2024 sur Expedia
Very friendly staff
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kristina,Thank you for your kind words. We're delighted to hear that our staff made a positive impression during your stay. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
The worse hotel we ever been . The odor of the room was so strong we couldn’t sleep all night
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kristina,We are really sorry to hear about the unpleasant odor in your room. This is certainly not the experience we aim to provide. Your feedback is important, and we will address this issue with our team to prevent future occurrences. We hope you’ll consider giving us another chance to make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
Was very quiet, clean and staff was very nice.
The only down fall was the breakfast times.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback! We're glad you enjoyed the quiet atmosphere, cleanliness, and our staff. We apologize for any inconvenience with breakfast times and will work on improving that."Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your honest feedback. We're pleased that you found some aspects of your stay satisfactory, but we regret that other areas did not meet your standards. We are taking your comments into consideration to make necessary improvements."Sincerely, Hotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
We have stayed there before and this time went okay. The front desk employee was friendly and helpful. The morning breakfast was awesome.
Overall, this is a nice place to stay and would recommend it.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robert,Thank you for your continued support and feedback! We’re pleased to hear that your stay went well, the front desk employee was friendly, and you enjoyed the breakfast. We appreciate your recommendation and look forward to welcoming you back.Sincerely, Hotel Manager
par un voyageur
Wonderful, convenient rest stop
Publié le 20 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your kind words. We're delighted that you found us to be a wonderful and convenient rest stop. We look forward to having you stay with us again.Sincerely, Hotel Manager
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Christina,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
We had a "non-smoking" room that had a nasty stale smoke odor. The bed linens were damp- not fully dried.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mia,We apologize for the unpleasant experience with the smoke odor and damp bed linens. This is not the standard we strive for. Your feedback is valuable, and we will take immediate steps to address these issues. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager
