Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024
Nice hotel
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jeff,Thank you for your kind review. We're thrilled to hear that you enjoyed your stay and found our hotel to your liking. We strive to provide a comfortable and welcoming environment for all our guests, so it's great to know we met your expectations. We look forward to hosting you again in the future and making your next stay just as enjoyable. Sincerely, Hotel Manager
par un voyageur de Charlotte
Publié le 29 août 2024 sur Expedia
The room was clean and adequate. There was no breakfast as advertised. When the desk attendant was asked his reply was "the one who sets it out called in sick, it was a freak of nature - therefore there is no compensation." It seems to me the hotel is understaffed.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Nancy,Thank you for sharing your experience. We're glad to hear that you found the room clean and adequate. However, we apologize for the lack of breakfast and the unsatisfactory response you received from the desk attendant. Your feedback is important, and we will address the staffing and communication issues to prevent this from happening in the future. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Nice stay
Publié le 26 août 2024 sur HotelsNice clean room, appeared to be recently updated. Air freshener smell in hallways was a little too much.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for the review. We’re glad you found the room clean and recently updated. We apologize if the air freshener smell in the hallways was overwhelming. We’ll look into adjusting the scent levels to ensure a more comfortable environment. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
It was a good neighborhood to stay in. Out of the city but close enough if you wanted entertainment or food it was within 10 min. The facility itself need a paint job, my shower had black mold in the caulking of the tub and we waited a while for spoke to come to the front desk at 3:45 to check us in.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jennifer,Thank you for your feedback. We’re glad you found the neighborhood convenient for entertainment and food. However, we’re sorry to hear about the issues with the paint, black mold in the shower, and the delay at check-in. We’ll address these concerns with our team to improve our facilities and service. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Clean good service
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed the clean accommodations and good service. We hope to welcome you back soon!"Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Karly, Gestion de l’hôtel
Thank you for the review, Theresa.
par un voyageur
Publié le 22 août 2024 sur Expedia
Pleasantly surprised
Commentaires de Gestion de l’hôtel
23 août 2024 par Karly, Gestion de l’hôtel
Dear william cody,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
par un voyageur
Publié le 21 août 2024 sur Expedia
Front desk was manned by English speaking people that were friendly and helpful.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear CARL,Thank you very much for your stay. We're glad to hear that our friendly and helpful English-speaking front desk staff made a positive impression. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
Staff very welcoming
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our staff very welcoming. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jeremy,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
