Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We booked a room for 5. Got a double queen bed. Thought we got the double bed & couch family room. Evidently we did not. It was just frustrating that we didnt have a room large enough for everyone. So we had to make a pallet on the floor. The floor looked dirty & stained. Our chair had some kind of sticky stuff in it. Overall the hotel was clean & staff was friendly. Pool area was kinda dirty.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the confusion regarding your room assignment and for any discomfort this caused during your stay. We appreciate your kind words about our clean facilities and friendly staff, but we are disappointed to hear that the pool area and your room's cleanliness did not meet our usual standards. Your comments will help us address these issues and improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jane,Thank you for your 4-star review! We’re pleased to hear that you had a positive experience overall. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the 8/10 review. We appreciate you taking the time to share your feedback. Your comments will help us identify areas for improvement to ensure we provide a more satisfactory experience for all our guests going forward. Please feel free to reach out to us directly if there is anything else we can do to address your concerns. We value your business and look forward to the opportunity to welcome you back.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the amazing 10 out of 10 rating! We're thrilled to know you had such a great stay. We can't wait to welcome you back!Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kathy,Thank you for your incredible 10-star rating! We are so delighted that you had a wonderful time with us, and we look forward to welcoming you back soon! Your kind feedback means a great deal to us, and we hope to make your next visit even better. Thank you again!Sincerely, Hotel Manager
par un voyageur
Best option for the price
Publié le 1 sept. 2024 sur HotelsThe room.waa clean, services were excellent. And pet friendly was a super plus
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Andrea,Thank you for the 10/10 rating! We’re thrilled you found the room clean, the services excellent, and appreciated our pet-friendly policy. We look forward to your next stay!Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your outstanding 10 out of 10 review, Korina! We are thrilled to hear that you had such a positive experience during your stay. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional visit soon!Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your wonderful 5-star review! We're delighted to hear you enjoyed your stay and hope to welcome you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
They gave us a room that was not clean. The floor has dirt on it and the bathroom counter was not clean. We asked for a clean room and they did provide us with one that was a suite with separate bedroom. Way too much for just 2 people for one night.
The breakfast offered was awful. Green hard boiled eggs, wallpaper paste oatmeal. Only white dried out bread. Just to name a few. Will not be back don't recommend.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shirley,Thank you for taking the time to share your experience. While I'm pleased our team was able to promptly provide a different room, I sincerely apologize for the initial cleanliness issues and the disappointing breakfast. Your feedback is valuable, and we will address these concerns to improve our services. We regret that your stay did not meet expectations and hope you'll reconsider staying with us in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
The sheer curtains were damaged. One panel was more than a foot shorter than the other. It did not cover the window down to the window sill.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Judy,Thank you for your feedback. We're glad you chose to stay with us, but we're sorry to hear about the issue with the sheer curtains in your room. We will address this immediately to ensure it doesn't happen again. We hope to have the opportunity to improve your experience on a future stay.Sincerely, Hotel Manager
