Note fondée sur 122 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,7 Service et personnel
3,1 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Esplanade Hotel Management, Gestion de l’hôtel
Hi Steven. Many thanks indeed for your terrific review score.
par un voyageur
Do not book here!
Publié le 7 sept. 2022 sur HotelsHotel cancelled the day of check-in. No one has been helpful for a refund. It left my father and his wife scrambling for alternative accommodation, without any help from hotels.com nor the hotel. When is the refund going to be paid?
par un voyageur
Publié le 4 sept. 2022 sur Hotels
par un voyageur
No housekeeping all week, dirty disgusting room
Publié le 3 sept. 2022 sur HotelsHotel was dirty outside with bird poo everywhere, dead plants with cigarette butts in the soil.
Checking in was fine and efficient but the lift was tight and compact, walking to our room we noticed the floorboards squeaking a lot.
Walking into our room we noticed the carpet was discoloured and had food bits on it, the leather seats were peeling, soap dispenser was hanging off the wall, tv was about 14 inches and aerial didn’t work for most of the stay, shower basin would fill up and empty very slowly, with every flush of the toilet it was like somebody was using a numatic drill it was that loud, mattress was bouncy and sloped on one side, curtains were dusty and window was full of seagull poo, on the rooftop outside our window there were wires and seagull poo galore plus wild plants growing.
We had no housekeeping for the 5 nights we were at the hotel, no new bed sheets, no towels, no cleaning of the rooms and emptying of the bins whatsoever, room looked like it hadn’t been cleaned in years.
Told manager about this and she said to email her about it and I did and have heard nothing in response yet.
Do not stay here at this hotel, spend a bit extra and go to a small b&b as this hotel is too large to keep clean and tidy.
par un voyageur
Publié le 31 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2022 par Esplanade Hotel Management , Gestion de l’hôtel
Thank you for your recent review, we are glad you enjoyed your stay with us here at The Esplanade Hotel. We hope to see you again soon.
par un voyageur
Publié le 29 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2022 par Esplanade Management, Gestion de l’hôtel
Good evening, thank you very much indeed for leaving us a fabulous score. We all really appreciate it.
par un voyageur
Publié le 28 août 2022 sur Expedia
The hotel looked a bit shabby outside but staff and inside was good. The room was clean but very hot. The small air blower was useless and noisy. And the people next door keot slamming the door.
Commentaires de Gestion de l’hôtel
30 août 2022 par Esplanade Hotel Management , Gestion de l’hôtel
Dear Christina,Thank you for your review.We are delighted to let you know that renovations to areas of the hotel are underway. We hope you stay with us again.
par un voyageur
Tired hotel but lovely
Publié le 27 août 2022 sur HotelsLovely hotel looking a little tired and in need of repair but didn't affect our stay. Room clean and comfortable.
Staff lovely and all doing their best.
Would stay again
Commentaires de Gestion de l’hôtel
27 août 2022 par Esplanade Hotel, Gestion de l’hôtel
Good afternoon and thank you for your kind review. We're currently in the process of redecorating the hotel and we hope this will be completed soon.
par un voyageur
Publié le 25 août 2022 sur Expedia
The food is excellent, however, the room was shabby and needs updating.
All the staff were great.
I would stay again.
Commentaires de Gestion de l’hôtel
25 août 2022 par Esplanade Hotel Management , Gestion de l’hôtel
Good morning and thank you for leaving us a review. You'll be pleased to know we've already started redecorating the hotel and look forward to welcoming you back soon.
par un voyageur
Publié le 22 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2022 par Esplanade Hotel, Gestion de l’hôtel
Good afternoon Martin, many thanks indeed for leaving us a terrific score.
