Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 avr. 2024 sur Expedia
The entire property was covered in scaffolding. It looked like a construction site. Views out of windows and deck were obstructed by the scaffolding.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Sharron, Gestion de l’hôtel
Hi ColinYes the property did have scaffolding up as mentioned to you prior to your arrival as the entire property had just been repainted on the exterior and unfortunately the scaffolding did not come down when promised (2 days prior to your arrival it should have been gone). We did apologize and give you a partial refund. We had 2 other guests in the other 2 apartments who did not mind the scaffolding and had a great stay with us.Once again we are sorry your stay with us was not as great as you hoped (it was disappointing for us as well as we could not do anything about it) and wish you all the best in the coming yearRegards
par un voyageur
Paihia stay
Publié le 17 févr. 2024 sur HotelsWe thoroughly enjoyed our stay at Sanctuary Palms everything is set up to allow for a relaxing stay. The photos really don’t do it justice it is a beautiful home from home.
Wouldn’t hesitate to recommend to anyone.
We were a little worried about negative reviews about the parking situation and yes, it is tight but it’s only a short walk to find plenty of free on street parking which we favoured so that our large rental car didn’t cause any bother to other guests. Thank you to Sharron & Paul for sharing this beautiful place with us.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sharron, Gestion de l’hôtel
Hi SimonThank you very much for taking the time to write your review, we are thrilled you had such a great stay with us. We are about to update the pictures so hopefully it will show it as it is now after having done a lot of trimming in the garden and renovating in the Pacifika.We hope to see you again one day but if not we wish you safe travelsRegardsSharron & Paul
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Beautiful location , I had a perfect stay - thank you!!
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Sharron, Gestion de l’hôtel
Thank you SarahWe are pleased you had an enjoyable stay with us, take care and safe travels
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Sharron, Gestion de l’hôtel
Thank you JoSo pleased you enjoyed your stay with us Safe travels
par un voyageur
Publié le 23 janv. 2023 sur Expedia
Central location although a difficult walk up a steep hill. The overall amenities were good. The air conditioner in the bedroom didn’t work and footsteps from the apartment above were noisy. THe curtains in the bedroom didn’t fit and looked like they were second hand. The car parks were very tight.
Commentaires de Gestion de l’hôtel
20 mars 2023 par Sharron, Gestion de l’hôtel
Hi JanThank you for your review, although we were not the owners of Sanctuary Palms at the time of your stay we appreciate the feedback and will be looking which apartment you stayed in and make the necessary changesRegardsSharron & Paul
par un voyageur
Publié le 13 janv. 2023 sur Wotif
The view from the balcony was amazing. Thank you for the little extras in the bathroom and we loved the pod coffee machine.
Comfy couch and easy access to wifi.
We got the hang of airing the rooms, tricky in the wind.
Thank you.
par un voyageur
Publié le 11 janv. 2023 sur Expedia
Easy self check in and check out. Very clean and cosy apartment.
par un voyageur
Publié le 25 juin 2021 sur Expedia
We liked the space, and the view of the bay from the penthouse level. I think when this property was first built it would have indeed been 'luxury', but to describe it that way now, with the passing of time, is a little bit of a stretch. The decor and maintenance needs attention, and to have entertainment options running on wifi that does not cope, is poor. We did enjoy our time there, but for us the 'luxury' tag did not fit reality.
par un voyageur de Whangarei
Publié le 28 juill. 2020 sur Wotif
Good location, very nicely decorated, big spa bath was bliss! Fabulous bed too.
par un voyageur
Publié le 5 févr. 2020 sur Expedia
What a lovely place! We had a lovely welcome and were made to feel special. Everything was thought of and suggestions were made for what we might do and Raykindly made a bookingfor us for a day tripon a cat sailing. Theapartment (Moulin Rouge) has every amenity; we appreciated the stocked fridge, washing powder, dishwasher tablets....The apartments are up quite a steep hill but easy o drive to te bottom and park if you dont want to walk back up! Lovely beach for swimming round the corner, towels are provided. Stunning sunrise but it was a bit hot sitting on the little balcony for breakfast - cant complain!
