Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Painted Post and I were elated to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
never again
par un voyageur
My overview
Publié le 1 sept. 2024 sur HotelsWell, even that the front desk personnel were friendly, but the condition of the hotel is a big disappointment. The room smells, the bedding had a yellow spot and pillows had a makeup on it. I called to front desk and they offered me the new set of bedding, but the new one wasn't much better. It was semi dry and very old with the signs of over usage. In other words it better throw away. Noisy and smelly air conditioner
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, German. The staff and I at the HOMETOWNE STUDIOS PAINTED POST were disappointed to see your 4/10 score following your stay. You indicated that the odor of the room, the conditions of the bedding and pillows, and the other highlighted issues hindered your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nonetheless, it's good to hear that you found our front desk staff to be friendly.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
This could be a very nice place to stay, but . . . advertised a stocked kitchen; nope, cupboards were bare. Door to room was over 1” from floor so you could hear everything. Door closing mechanism was not in good condition, they slammed so hard that your bed moved. People smoked weed and e-cigs right outside our room. Washer and dryer were ripped out with no facilities available. We blew a fuse just trying to microwave a snack. The location is nice and property has lots of potential if it was managed properly.
Commentaires de Gestion de l’hôtel
15 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Robin,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PAINTED POST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Doreen,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Painted Post and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Subpar
Publié le 25 juill. 2024 sur HotelsStaff was beyond friendly, the cleanliness of the room was less than desirable. My feet were black walking around barefoot and found a pair of someone’s glasses in the bed
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 6/10 score and comments regarding your recent stay at the HomeTowne Studios by Red Roof Painted Post. It's wonderful to see you were pleased with the friendly service our staff provided, however, you stated you encountered poor housekeeping conditions which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you re comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Very pleasant and friendly staff. Pet friendly facilities, large pool. Bathroom was small and no coffee maker in room but room was large and beds were very comfortable, linens were very clean. Definitely will be back again soon.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hey Laura,Thank you for taking the time out of your busy day to share your feedback regarding your recent stay at the HomeTowne Studios by Red Roof Painted Post. Though the size of our bathroom wasn't to your liking, it's great to see our room size was, along with our comfortable beds, cleanliness, among other wonderful highlights. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Expedia
All the doors slam really loud
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Camila. The team at the HomeTowne Studios by Red Roof Painted Post was pleased to know that we earned your perfect score. In regard to the doors slamming loudly, your sentiments may be kept into consideration.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 juill. 2024 sur Expedia
It was just a place to sleep for the night and it did its job.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Steven. The team at the HomeTowne Studios by Red Roof Painted Post was pleased to know that our location was a good place to sleep for the night. We also appreciated your 4/5 score.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 juill. 2024
