Ratings based on 21 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 6, 2023 on Expedia
by A traveller from Sydney
Posted Mar. 22, 2022 on Expedia
Upon check-in, the linen looks crumpled and blood-like stains were visible at the bottom of the duvet. Requested room move but linen change was offered. I was unhappy but had to accept because it was 2.30am and I felt tired.
Comment from Hotel Management
Mar. 23, 2022 by Oltri, Hotel Management
Dear Mr. Steven,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Hopefully, we will have an opportunity to welcome you again in the future and assure you that we will provide you with a much better experience of staying in our place.
Best Regards,
Oltrilia Maharati
Asst.Front Office Manager
by A traveller
Central Location
Posted Feb. 27, 2020 on HotelsThe hotel is in a small mall so there are a few options for meals. The room was large and everything worked as it should. There was mold in the shower area but otherwise clean and pleasant. I will stay there again if I get an opportunity.
by A traveller from Sydney
Posted Nov. 5, 2019 on Expedia
The hotel is attached with a cinema. Noise from corridor easily entered into the room, so a bit noisy
by Hari from Good, at the city center
Breakfast variation is not good enough
Posted Nov. 18, 2017 on HotelsThis hotel has good location, but need some improvement on the breakfast and comfort. Sound from cinema21 can be heard from rooms, and disturbing our sleep.
by A traveller
Posted Aug. 4, 2017 on Hotels
by A traveller
Clean and Comfort
Posted Oct. 2, 2016 on HotelsNice stay
by A traveller
Good Price.Service is Poor
Posted Jun. 27, 2016 on HotelsGood only for a short stay.Service was not that great as nobody was there to pick our bags until we checked in.We found towels are not that clean.No wake up call for the given time.Late to pick our baggages for check out so we brought them alone.Breakfast limited verities.
by A traveller
Posted Feb. 27, 2024 on Expedia
おそらくこの地域においてはよい方の施設と思ってます。
ただ、廊下で工事や清掃している音がうるさかったり、邪魔であったりしました。
室内は良く清掃してもらっていたと思います。
でも冷蔵庫は作動しませんでした。
ドアの立て付けが悪く、鍵を閉めるのに苦労しました。
スタッフのみなさんは、リスペクトをもって接してくれていたと思います。
Comment from Hotel Management
Feb. 29, 2024 by Hotel NEO Palma Palangkaraya, Hotel Management
Dear Masaaki,Greetings from Hotel NEO Palma PalangkarayaThank you for taking the time to share your feedback with us. We are pleased to hear that you found our facility to be one of the best in the area and that our staff treated you with respect.We apologize for any inconvenience caused by the noise from construction work and cleaning in the hallway. Your comments have been noted, and we will take steps to address this issue to ensure a more peaceful stay for our guests in the future.Regarding the refrigerator and door in your room, we apologize for the inconvenience you experienced. Our maintenance team will promptly inspect and rectify these issues to ensure they do not recur.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Prima FirmanaGeneral Manager
by A traveller
Posted Feb. 2, 2020 on Expedia
Comment from Hotel Management
Feb. 4, 2020 by Indra, Hotel Management
Haii Traveler,
Thank you for the rating. Have a nice day :)
Regards,
Indra Saputra
Front Office Manager
