Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juill. 2024 sur Hotels
par un voyageur
Publié le 29 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Ade, Gestion de l’hôtel
Dear Our Valued Guest,Warmest Greetings from Wyndham Opi Hotel Palembang!Thanks for choosing Wyndham Opi Hotel Palembang I am very pleased to hear that you enjoyed your stayWe always try our best to keep up our "Count On Me Service" so we will meet our guest's expectations and satisfaction with our products and service.Thanks for your review, we hope we will have the opportunity to welcome you again at our hotel.Kind Regards,Wyndham Opi Hotel Palembang
par un voyageur
Publié le 23 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Ade, Gestion de l’hôtel
Dear Our Valued Guest,Warmest Greetings from Wyndham Opi Hotel Palembang!Thanks for choosing Wyndham Opi Hotel Palembang I am very pleased to hear that you enjoyed your stayWe always try our best to keep up our "Count On Me Service" so we will meet our guest's expectations and satisfaction with our products and service.Thanks for your review, we hope we will have the opportunity to welcome you again at our hotel.Kind Regards,Wyndham Opi Hotel Palembang
par un voyageur
Be aware additional charge in your deposit
Publié le 17 sept. 2023 sur HotelsSecond times stay in this hotel but seem like handling of check in and check out unprofessional which charge you the deposit even already check out. Have to call to get refund or released.
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Ade, Gestion de l’hôtel
Dear Mr. Jimmy,Warmest Greetings from Wyndham Opi Hotel Palembang!Thanks for choosing Wyndham Opi Hotel Palembang. We always try our best to keep up our "Count On Me Service" so we will meet our guest's expectations and satisfaction with our products and services.My apology for the inconvenience during your stay regarding the deposit policy.For your information, for all the deposits using Credit Cards, the card verification will be released in 7-14 working days, and for this case, our staff already contacted the related bank to release the limit of your credit card immediately but the regulation is based on bank issuerThanks for your review, we hope we will have the opportunity to welcome you again at our hotel.Kind Regards,Wyndham Opi Hotel Palembang
par un voyageur
Publié le 28 mai 2023 sur Expedia
A great hotel, sadly the area is slightly run since the end of ASEAN games.
Commentaires de Gestion de l’hôtel
29 mai 2023 par Ade, Gestion de l’hôtel
Dear Mr. Christophe,Warmest Greetings from Wyndham Opi Hotel Palembang!Thanks for choosing Wyndham Opi Hotel Palembang I am very pleased to hear that you enjoyed your stay and thanks for your advice regarding the surrounding area of the ASEAN gamesWe always try our best to keep up our "Count On Me Service" so we will meet our guest's expectations and satisfaction with our products and service.Thanks for your review, we hope we will have the opportunity to welcome you again at our hotel.Kind Regards,Wyndham Opi Hotel Palembang
par un voyageur
Publié le 6 déc. 2022 sur Hotels
We’ve been staying in Wyndham Opi for two times. Ants were on the console table before we requested the housekeeping staff to clean. We offered into a new room the second night
Commentaires de Gestion de l’hôtel
8 déc. 2022 par Ade, Gestion de l’hôtel
Dear Mr. Kharisman,Warmest Greetings from Wyndham Opi Hotel Palembang!Thank you very much for your review. We always try our best to keep up our work and always try to give the "count on my service" to make an improvement so we will meet our guest's expectations and satisfaction with our product and services.My apology for the inconvenience during your stay, we always try to solve the problem and make sure does not happen again in the future. We thank you for your honest review and we hope we will have the opportunity to welcome you again in the near future so you will see an improvement accordingly.Kind Regards,Wyndham Opi Hotel Palembang
par un voyageur
Publié le 10 août 2022 sur Wotif
Property was great facilities were really good, staff were very accommodating. Great place to visit if you want some downtime and relaxation not a very touristy place.
Commentaires de Gestion de l’hôtel
11 août 2022 par Ade, Gestion de l’hôtel
Dear Sonja.
Warmest Greetings from Wyndham Opi Hotel Palembang!
Thank you very much for your great review.
I am very pleased to hear that you enjoyed your stay
We always try our best to keep up our work and always try to give the "count on me” service to make an improvement so we will meet our guest's expectations and satisfaction with our product and services.
We hope we will have the opportunity to welcome you again in the near future.
Kind Regards,
Wyndham Opi Hotel Palembang
par un voyageur
Publié le 6 août 2022 sur Expedia
Overall: This is definitely not a 5 star hotel. If we ever have to come to Palembang again, we might consider staying closer to the Palembang Icon mall. The immediate hotel area is ok but when you go out, it’s a bit chaotic and there’s no sidewalk. Laundry is expensive so we found a local laundry place nearby (via Grab) called Syia that did a excellent job for a one day service and our clothes were pressed and smells so good!
Bathrooms in the rooms smelled like urine. Had to change rooms due to the strong smell. There must be something in the drainage because several of us who stayed there had the same issue. The door to the walk in shower had a crack so the water spilled out to the bathroom floor. When we notified housekeeping, they told us to just put a towel over it. The towels are old and smelled like mildew.
Lock pad on the door and safe also were not working and had to call two separate times to have fixed.
Customer service and communication from hotel management was difficult. They seemed reluctant to contact their customers and sent other people on their behalf to handle questions or escalations (which were not helpful).
As feedback, when you organize a group “buffet” at the Lotus Lounge, there should be ample food AND plates to cover the number of people in the party.
Commentaires de Gestion de l’hôtel
8 août 2022 par Ade, Gestion de l’hôtel
Dear Mrs. Marie Alamo,
Greetings from Wyndham Opi Hotel Palembang!
Thank you for your review. We always appreciate hearing from our guests as this is the best way for us to improve our service.
We would like to sincerely apologize for the service and experience which clearly did not meet your expectations while you were at Wyndham Opi Hotel Palembang.
We are very disappointed to hear about your recent stay and would welcome the opportunity to speak with you directly to understand the situation better.
I will convey your message to Chef Rizal who was very kind and helpful to you, I am sure he will be very excited and happy to receive this compliment.
We are hoping that you will visit us again in the future so that we could give a better service to you and your family.
Kind Regards,
Wyndham Opi Hotel Palembang
par un voyageur de Palembang
Publié le 19 sept. 2020 sur Expedia
par un voyageur
Publié le 2 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2020 par Ade, Gestion de l’hôtel
Dear Our Valued Guest!
Greetings from Wyndham Opi Hotel Palembang !
We thank you for your time to give us Rating on Expedia.
It would be beneficial for us if you leave comments on this review about your experience staying or visiting our Hotel, so we could do better and improve our services.
We are hoping that you will visit us again in the future so that we could give a better service for you and family
