Note fondée sur 417 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Robert, Gestion de l’hôtel
Thank you for your stay with us and for taking the time to post this review! We hope to see you again soon.
par un voyageur de WOODBRIDGE
Publié le 18 nov. 2024
November 18, 2024
The property was unappealing so old (looks like it about to collapse), very dirty, and dingy. Only 1 small elevator (took forever). The property is dated could use good renovation. No central air (2 window units).
Advertising pictures were deceiving. I will not stay here ever again.
The room is filthy dirty, ants everywhere even found on bed, TV, furniture, remote control were covered with dust to the point that everything is so sticky (nasty) we didn't even attempt to turn on the TV (possible not working anyway). Window blinds are terrible they don't roll, and they looked bigger than the window. Terrible wall paint (looked like it's repainted by a child).
Kitchen: only 2 cereal bowls, 3 medium size dishes, 4 coffee cup, 2 teaspoon, 2 tablespoon, and 4 forks, 3 steak knife, 1 small fry pan, and 3 cooking pans were available. NO drinking glass, NO cutting knife, NO cutting board, NO paper towel, NO kitchen towel, NO trash bag, NO cooking ware (1 plastic cooking ladle and 1 plastic cooking spoon), NO dish soap, NO coriander.
Refrigerator: ice maker didn’t work.
Dishwasher: the door has very loud squeaky noise every time trying to open.
Noises: door slamming all day long
Positive note: Friendly front desk, ocean front (steps to sand/beach, beach lounges were nice. Publix store and few eateries: 5 minutes away (driving). Wi-Fi available. Breakfast available 8AM-9:30AM (we did not attempt).
I hope this review helps future traveler to be prepare.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Rob, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay. I am genuinely sorry to hear that your experience did not meet your expectations. Please accept my sincerest apologies for the condition of the property and the inconveniences you encountered.We take comments like yours very seriously as they help us identify areas in need of immediate attention. Your concerns about cleanliness, furnishings, and lack of some kitchen supplies have been shared with our housekeeping and management teams to ensure these issues are addressed promptly.I am glad to hear you appreciated the friendly front desk team and the beachfront location. However, I understand these positives were overshadowed by the challenges you mention.We are actively working on improvements to enhance the quality of our accommodations and services. Your feedback serves as a valuable tool in this process, and I hope you’ll consider giving us another chance in the future to provide the experience you deserve.Thank you again for your review.
par un voyageur de NORTH VERNON
Publié le 3 sept. 2024
I loved the views, the beach and the room itself. I liked the history and uniqueness of the hotel. I was disappointed in the breakfast buffet, both hours and selection. The restaurant and bar had very limited hours. While the general upkeep of the hotel was quite impressive, there were places that needed repair or updates. Especially reception and elevator.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rob, Gestion de l’hôtel
Thank you for your stay with us and for your feedback. We will use it to improve. We are glad to see you enjoyed the hotel overall. We were honored to have served you.
par un voyageur
Publié le 21 août 2024 sur Expedia
Overall good experience.
Commentaires de Gestion de l’hôtel
23 août 2024 par Rob, Gestion de l’hôtel
Thank you for sharing your good experience and for your patronage. We are honored to have served you and we hope to see you again soon.
par un voyageur
Publié le 21 août 2024 sur Expedia
Area is ok but not much to do around this property, also no walkable dining area, even for the coffee.
Breakfast is poor.
Commentaires de Gestion de l’hôtel
23 août 2024 par Rob, Gestion de l’hôtel
Thank you for sharing your experience and for your patronage. We use your feedback to improve. Here on Palm Beach Island, there are not many options on the beach to walk to but there are few restaurants. There are two other full-service hotels nearby. Our breakfast is a continental breakfast with bagels, croissants, muffins, yogurts, cereal, fruit, oatmeal, juices, and coffee. It's designed to get you going in the morning. It is not meant to be a full American Breakfast. Each apartment comes with a full kitchen for cooking. We are honored to have served you and we hope to see you again soon.
par un voyageur
Publié le 20 août 2024 sur Expedia
Very nice. Can walk to a beautiful private beach
Commentaires de Gestion de l’hôtel
23 août 2024 par Rob, Gestion de l’hôtel
Thank you for sharing your good experience and for your patronage. We are honored to have served you and we hope to see you again soon.
par un voyageur de OKLAHOMA CITY
Publié le 19 août 2024 sur Expedia
The people were great there and the bar was awesome and the food was very good
Commentaires de Gestion de l’hôtel
20 août 2024 par Robert, Gestion de l’hôtel
Thank you for staying with us and sharing your experience. We are so happy you enjoyed our hotel, especially the bar and food. We hope to see you again soon. It was an honor to serve.
par un voyageur de Alexandria
Publié le 19 août 2024 sur Expedia
En lo general estubo bien! el personal fue amable, la habitacion espaciosa es tipo departamento, mi familia y yo estubimos comodos, las instalaciones de ven algo viejas pero se ve que han estado renovando, los pasillos y elevador son los menos agradables pero es aceptable, la alberca nececita un poco mas de cuidado pero se puede nadar bien, el desayuno incluido es muy basico pero encuentras cafe y cereal, lo mas bello de todo fue tener el mar en frente.
Commentaires de Gestion de l’hôtel
20 août 2024 par Rob, Gestion de l’hôtel
Gracias por hospedarse con nosotros y compartir su experiencia. Nos alegra mucho que haya disfrutado de nuestro hotel, especialmente de la vista y el mar. Usamos sus comentarios para mejorar. Esperamos verlo pronto nuevamente. Fue un honor servirle.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Robert, Gestion de l’hôtel
Thank you for your stay with us and for taking the time to post your nice review. We are honored to have served you and hope to see you again.
par un voyageur
Publié le 14 août 2024 sur Expedia
Great location on the beach.
Commentaires de Gestion de l’hôtel
16 août 2024 par Robert, Gestion de l’hôtel
Thank you for your stay with us and your feedback. So happy to hear you enjoyed your time with us! We hope to see you again in the future.
