Note fondée sur 428 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Robert, Gestion de l’hôtel
Thank you for your stay with us and for taking the time to post this review! We hope to see you again soon.
par un voyageur de WOODBRIDGE
Publié le 18 nov. 2024
November 18, 2024
The property was unappealing so old (looks like it about to collapse), very dirty, and dingy. Only 1 small elevator (took forever). The property is dated could use good renovation. No central air (2 window units).
Advertising pictures were deceiving. I will not stay here ever again.
The room is filthy dirty, ants everywhere even found on bed, TV, furniture, remote control were covered with dust to the point that everything is so sticky (nasty) we didn't even attempt to turn on the TV (possible not working anyway). Window blinds are terrible they don't roll, and they looked bigger than the window. Terrible wall paint (looked like it's repainted by a child).
Kitchen: only 2 cereal bowls, 3 medium size dishes, 4 coffee cup, 2 teaspoon, 2 tablespoon, and 4 forks, 3 steak knife, 1 small fry pan, and 3 cooking pans were available. NO drinking glass, NO cutting knife, NO cutting board, NO paper towel, NO kitchen towel, NO trash bag, NO cooking ware (1 plastic cooking ladle and 1 plastic cooking spoon), NO dish soap, NO coriander.
Refrigerator: ice maker didn’t work.
Dishwasher: the door has very loud squeaky noise every time trying to open.
Noises: door slamming all day long
Positive note: Friendly front desk, ocean front (steps to sand/beach, beach lounges were nice. Publix store and few eateries: 5 minutes away (driving). Wi-Fi available. Breakfast available 8AM-9:30AM (we did not attempt).
I hope this review helps future traveler to be prepare.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Rob, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay. I am genuinely sorry to hear that your experience did not meet your expectations. Please accept my sincerest apologies for the condition of the property and the inconveniences you encountered.We take comments like yours very seriously as they help us identify areas in need of immediate attention. Your concerns about cleanliness, furnishings, and lack of some kitchen supplies have been shared with our housekeeping and management teams to ensure these issues are addressed promptly.I am glad to hear you appreciated the friendly front desk team and the beachfront location. However, I understand these positives were overshadowed by the challenges you mention.We are actively working on improvements to enhance the quality of our accommodations and services. Your feedback serves as a valuable tool in this process, and I hope you’ll consider giving us another chance in the future to provide the experience you deserve.Thank you again for your review.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for your stay with us and for your review. We are honored to have served you and hope to see you again soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for your stay with us and for your review. We are honored to have served you and hope to see you again soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Friendly staff and clean facilities
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for your stay with as for your nice review. We are honored to have served you. We hope to see you again soon.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very old building. The property was like it was a good place. This place doesnt look like an hotel. Very limited amenities. The only good thing was the view. If i knew better that the condition of this place was like that. I wouldn't stayed here.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Robert, Gestion de l’hôtel
We are sorry you did not like the hotel. We appreciate your feedback. All of the amenities we offered are listed here on this site, when you booked your stay with us. We provided you with the apartment as reserved with the amenities as advertised here. Our offering is reflected in the price. We offer a fair value for an apartment in Palm Beach facing the water on the beach and ocean. Our competitors charge considerably more for a full-service resort-style oceanfront hotel.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The area around the property was very quiet. It was located on a very beautiful beach with some lounge chairs and cabanas available. Our room was also very spacious and comfortable
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Robert, Gestion de l’hôtel
We are so happy you enjoyed your stay. Thank you for your patronage and for taking the time to post this nice review. It was an honor to serve you. We hope to see you again soon.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
this hotel is in need of upgrade its very old from the moment we enter I was like no this is not what I see on the internet the elevator is old and dark I was very scared to ride it. went I get there the room was not clean I had to call and let the front desk know this is not what I see online they change the room to another which was not even good but a tad bit better. then they charge me for a roll away bed which I did not use and I gave it back the same day I did even used it. and they promise to return it and then don't return it. also no hair dyer or lock box or ironing board I had to call for a hair dyer. no do not disturb sign either. they just walk in anytime on us. these are all the things I encountered here. not would not stay here are recommend this hotel!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Robert, Gestion de l’hôtel
We apologize for not meeting your expectations. Thank you for your feedback, We use it to improve. You were fully refunded for the rollaway bed that we brought to your room for your daughter but decided not to use, You were refunded for the rollaway for all the nights, even the night it remained in your room. We are looking into your concerns and hope to provide a better experience should you return in the future. .
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Near to clean steps to pool entrance & perhaps more food/snack vending machine
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rob, Gestion de l’hôtel
Thank you for your stay with us and for your feedback. We use it to improve. We will let the vending machine person know and look after the steps as mentioned. We hope to see you again soon. We were honored to have served you.
par un voyageur de NORTH VERNON
Publié le 3 sept. 2024
I loved the views, the beach and the room itself. I liked the history and uniqueness of the hotel. I was disappointed in the breakfast buffet, both hours and selection. The restaurant and bar had very limited hours. While the general upkeep of the hotel was quite impressive, there were places that needed repair or updates. Especially reception and elevator.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rob, Gestion de l’hôtel
Thank you for your stay with us and for your feedback. We will use it to improve. We are glad to see you enjoyed the hotel overall. We were honored to have served you.
