Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great House/But Needs ATTENTION!!!
Publié le 9 sept. 2024 sur HomeAwayGreat lay out and every room has a beautiful view. Love that all the rooms have Kings beds and very spacious. However, there is a lot going on there that needs attention. A/C's not up to par, comunicated this with the property manager while there and was told that someone would be out, noone ever showed. AC Filters are black and have not been changed in close to a year. Deep clean needs to be done. Thick prescense of dust on cabinets, light fixtures and fans. Pool bath door does not open. There is dry wall cracking in the ceilings/ Fan does not work in main floor bedroom which also has a bad AC unit. Broken furniture in living room and outlets that are coming out of the walls. Also bad ants in the dining room area. Also the listing shows old arial photos. This now houses all around it. It is no longer on a it own little point. Several of the pictures need to be updated.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 8 sept. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
22 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Robert. Thank you for providing us with this valuable feedback. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
par un voyageur de Huntingtown
Broken A/C even though VRBO rep said it was fixed!! Don’t trust the reps!!!
Publié le 22 août 2024 sur HomeAwayNo A/C. Previous reviews stated the same. I called and was assured that it had been fixed. Other questions that I had were also inaccurately answered but this was a major inconvenience. It’s as though the rep just acted as though he checked on my concerns. Very disappointed!!
par un voyageur
House
Publié le 23 févr. 2024 sur HomeAwayOverall great house. A little dirty on the outside. Would’ve been nicer if the pool was heated.
par un voyageur
Family Vacation
Publié le 7 janv. 2024 sur HomeAwayThis house is in a wonderful spot, right in the beach. The access to the beach is great. Each bedroom had a king bed with an ocean view. The house is very spacious as well. The only things I would comment for improvement are needs comfortable outdoor furniture for the balconies to enjoy them. The house itself also could use a little tlc with cleaning on the exterior and high up light fixtures with dust.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
28 Rollins Dunes Drive, Palm Coast FL
Publié le 17 nov. 2023 sur HomeAwayGreat location and the beach are steps from the house. House was clean throughout. Nice to have chairs and beach supplies. Lots of room in living areas and bedrooms. South exposure deck is nice for sun in off season months.
Listing is not correct. states internet (which is correct) and cable TV. No cable TV. Only Roku which is useless and with no local TV. We came to gather and watch football, so this was a big issue. Management came out and were very nice. Tried to fix it. Second manager reinstalled ROKU but as mentioned, no local TV, and for sure no ESPN. Basically, the listing should state bring your own streaming services logins to watch anything.
Bedding is outdated and not to par for a property of this price. Bedroom two upstairs has a horrible mattress. Not enough or very nice deck furniture. Problem with bee swarm on south end of second level deck. One of our guests were stung. Big mass of bees. Per previous reviews, stove has issues and must reset breaker to correct.
Great location on the beach. Big house for gatherings. For the price needs updates and correct listing for TV offerings. Better furniture and bedding. overpriced for these reasons.
Also, property manager promised a refund due to issues above. Have never received or heard from her? I would expect a refund of one day for all these issues.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we’re pleased that you found our home to be clean and spacious and that its location served you well! That said, we truly apologize for any misinformation provided regarding cable TV and for the negative impact this had on your getaway. Our local manager assured us that this has been updated in the amenities listing and we hope the compensation you received helped alleviate some of your frustration. Additionally, while we know that mattress and furniture preferences vary, we apologize that ours was not comfortable for you and we shared your comments with the local team so they can be shared with the homeowner. The maintenance team is working on removing the bee hive and we regret any inconvenience this caused your party. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
House with amazing views
Publié le 30 sept. 2023 sur HomeAwayFantastic house with amazing views. A little dated but clean and comfortable. Nice beach access and my grandson with autism loved the lap pool. The pictures on Vrbo need updating because there is other houses around . The beach was not crowded at all because the houses are mostly year round residents. Would book again.
par un voyageur
Great stay
Publié le 24 sept. 2023 sur HomeAwayThe house layout, views, pool, and kitchen were all great. The inside of the house can use a deep dusting and the outside can use a good pressure cleaning.
par un voyageur
Unique house on Beautiful Beach
Publié le 13 sept. 2023 sur HomeAwayUnique beach house with lots of space that has great potential. Check in was easy, but the house was far from immaculate. The listing photos are not current and do not correctly show the house/furnishings. There are not two king beds in any room as the listing indicates, and the sofa bed is too uncomfortable to be used. The AC unit does not work in one of the bedrooms, but with fans it was bearable. The large kitchen was great with plenty of storage space, counter space and adequate dinnerware, but very poor quality cookware in rough condition. The stove is finicky and appears to be a constant problem based on notes taped above it. There is very low water pressure in the kitchen.
We enjoyed the pool, the views and easy walk-over to the beach. The large porches are great and were enjoyed until bees became a problem and stung one of our guests, leading to a visit to urgent care. When notified, Vacasa’s response felt very automated and remote. The railings are very loose and a definite safety hazard. The laundry room was much appreciated with adequate beach towels and bath towels. The bed linens are poor quality, scratchy and rough. The blackout curtains in the bedrooms do help keep the rooms cool, but the window curtains in the master are coming apart.
Overall, the location and space is great. The quality is less than expected for the cost of the rental. The property would greatly benefit from a deep cleaning, updating and addressing issues and needed repairs
Commentaires de Gestion de l’hôtel
30 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Diana, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback.
We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Palm Coast Family Vac
Publié le 31 août 2023 sur HomeAwayThe house had lots of space, the views of the beach were amazing. The pool was nice. The pool/ping pong table was a big hit. The kitchen had ample utensils.
Problems: description bedrooms stated there were two king beds in two bedrooms that is not true. There is only one king bed in each bedroom. The photos show two sofa's there is only one. The kitchen sink has very low pressure. The bath towels are equivalent to a low in motel. The house is in bad need of pressure cleaning on the outside.
Commentaires de Gestion de l’hôtel
3 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Ann, thank you for taking the time to share your valuable feedback, we are glad to hear you enjoyed the amenities and location of our home. We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!
