Note fondée sur 1 068 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Candi, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Excellent Hotel, si tu es dans un très beau quartier avec tous les services de grande qualité
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Candi, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 26 sept. 2024
Staff a nice but room was dirty , old food on floor, sofa bed sheets had stains , one towel in bath room, room was booked for 3 adults 2 children, pool area no towel available, restocking seem to be an issue.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Izaiah,Thank you for taking the time to share your experience with us. While we’re glad to hear that our staff was friendly, we sincerely apologize for the cleanliness issues you encountered during your stay. What you have described is unacceptable and not reflective of our standards. Rest assured, your feedback is crucial, and we will address these concerns with our team to ensure we uphold our standards and offerings. We hope you consider returning someday and giving us another chance to change your perceptions.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The rooms need renovation. Dirty carpet. Dirty walls.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Everyone had a great time.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Ciarra, Thank you so much for your kind words. We appreciate the feedback. We're glad our team provided you with an excellent experience. We hope to see you again the next time you travel through the area. Safe travels!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Lovely hotel, huge rooms with great facilities. Quite quiet around the hotel, although there was a shopping centre approx 2 miles away. You can even get a local bus there for 50 cents. The hotel parking was a hassle was you had to book it online via a third party parking company and not directly with the hotel when you arrived, which didn't make sense and was annoying.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Catherine, Thank you so much for taking the time to leave a review. We appreciate your feedback and understand your frustration with our third-party parking services. We will investigate ways to streamline the process to resolve this difficulty. On a positive note, we are delighted you enjoyed our hotel and spacious rooms. We hope to see you again the next time you're in Palm Desert. Safe travels!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The suite we stayed in was very run down and dirty. Walls needed to be cleaned. Mattress had large stain on side. Light switches did not work. There is a bathroom sink next to the bed. The suite had a musty smell that might be because the shower curtain was too small for the shower and the bar was uneven so the curtain fell to the middle preventing it from blocking shower spray.
We were in a suite that could sleep up to six people but received three bath towels, one washcloth, and a floor mat towel. There was no hand soap for us to use at either sink.
Location requires a $10 per day parking fee but the lot is not secured nor does it have any security patrols. Plenty of parking available as not many people stayed at this location. You pay on an app. We didn't pay. We didn't get any tickets.
The breakfast on the first day was good with a wonderful omelet however, the bananas that were provided were brown and unappetizing. The second day, the omelet was very sad looking but the bananas were better. No paper plates or to go containers provided for people who preferred to eat in their suite. The evening reception food offering was very sad. Chips and salsa and carrot and celery sticks that looked past their expiration date.
Overall, a very disappointing location. Stay elsewhere until they invest in a remodel.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Susan,Thank you for choosing to stay with us. We understand how frustrating it can be to face the challenges you have encountered. The safety and comfort of our guests remain our primary focus, and we apologize for any distress you may have experienced. What you described does not reflect our usual high standards, and we will review these comments with our team. Down the line, we hope you consider returning and giving us another chance to change your perceptions.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
We actually checked out early, rooms were extra outdated and not inviting, dirt work around an extremely uninviting and awful pool area, no water bottles in the room, more of a motel than an Embassy Suite. Beds were comfortable, staff at the counter were kind. An extra $10. a night to park and you have to copy an outdoor code cover with your license plate in the heat which didn't work! If you're going ti charge for parking - include it in the charge!! Don't make your customers go through hoops when its 112 out and make us register on plaques outside with credit cards! No brainer people!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Lysa,Thank you for staying with us and complimenting our comfortable beds and friendly service. We apologize for the issues you experienced and will review your comments with our team to identify areas for improvement. Should your travels bring you back to the area, we hope you will consider returning.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Air conditioning cut off and come on all night, when air conditioning cut off it was so loud I taught someone was breaking inside my room, this happen all night, I did not even get a good night rest. Very disappointed
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Ethel,Thank you for bringing this to our attention. We are truly sorry to hear that the air conditioning disturbed your rest. We strive to provide a peaceful environment for all our guests, and it sounds like we missed the mark during your stay. Your feedback is valuable, and we will look into this issue to ensure a better experience for future guests. We hope to have the opportunity to provide you with a more restful stay in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Me encantó, el desayuno delicioso!!!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Fabiola,We’re glad you loved your stay and enjoyed our delicious breakfast offerings! Thank you for your enthusiastic comments, and we can’t wait to welcome you back for another delightful visit!
