Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024
Commentaires de Gestion de l’hôtel
25 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Angelia, Thank you for choosing JW Marriott Desert Springs Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Ashkan, All of us at JW Marriott Desert Springs Resort & Spa appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
beautiful hotel, very scenic and a lot of activities..
i didn't like that i ordered room service, left for the day with plans to eat the rest of my meal upon return and when i got back on 8/17 the tray was removed from INSIDE THE ROOM. aLSO, TRAY REMOVED BUT ROOM NOT CLEANED AT All!!..trash not removed, no towels..so why come into my room and remove just the food tray..this was WEIRD AND FRONT DESK SAID SAME. aDDITONALLY, TEH SHOWER WITH WATER THAT GETS ON BACTHROOM FLOOR REALLY CAUSED ME TO SLIP AND FALLIN WATER ON BATHROOM FLOOR...THESE ISSUES WERE QUITE DISTURBING FOR PROCE OF ROOMS.
Commentaires de Gestion de l’hôtel
22 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Patricia, Thank you for making JW Marriott Desert Springs Resort & Spa a part of your travel plans. We are glad to know you liked our elegant resort and the great activities we offer. However, we are sorry for not meeting some of your expectations and for the housekeeping service issues you encountered. We will share your comments accordingly, as we are committed to enhancing our guest experience on all levels. Furthermore, we were disappointed to read about the specific concern you mentioned in the bathroom. Please be assured we will address this appropriately, as the safety and security of our guests are of utmost importance to us. We are grateful for your feedback, and we hope you will consider us for your next visit to the and allow us the opportunity to better your stay.Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Wayne, Thank you for the excellent rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at JW Marriott Desert Springs Resort & Spa. We look forward to your return and wish you all the best with your future travels.Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Beautiful resort! Great staff and a lot of restaurant options!
Commentaires de Gestion de l’hôtel
19 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Aaron, We are honored by your kind remarks about our dedicated associates. Ensuring our guests feel cared for and appreciated is what we strive for every day at JW Marriott Desert Springs Resort & Spa. It is also nice to read that you loved our delicious dining options. We look forward to offering you another serene and joyful stay.Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Always enjoyable with plenty of options
Commentaires de Gestion de l’hôtel
19 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Victoria, Thank you for the generous review. We enjoy hearing from our guests and are pleased we exceeded your expectations. We appreciate you mentioning how much you loved your stay. It was our pleasure serving you at JW Marriott Desert Springs Resort & Spa, and we look forward to your next visit. Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Mayra, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Desert Springs Resort & Spa for another exceptional and revitalizing experience.Alexis Hull Assistant Front Desk Manager
par un voyageur
Weekend getaway
Publié le 16 août 2024 sur HotelsGreat weekend getaway with toddler. So much to do from the pool, boat ride, arcade,fish feeding, minigold and the flamingos. Service was great.
Commentaires de Gestion de l’hôtel
17 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Guest, We are thrilled to know we met all of your expectations and that you were pleased with our thoughtful service and the great amenities we offer. We appreciate your business, and all of us here at JW Marriott Desert Springs Resort & Spa look forward to seeing you and your family again soon. Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
First day they sent a crew to change the locking mechanism on our door which took way too long and inconvenient. Second night they send someone to break into a door next door because guests locked themselves out. Major noise … annoyed that they didn’t change there lock since it was so necessary to change ours. Check in staff useless … wouldn’t help us to book a second night since we booked the first through a third party… pool bar service not available on Thursdays… all round disappointing… comparing to other Jw’s we’ve stayed at … won’t be returning …
Commentaires de Gestion de l’hôtel
17 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Nada, Thank you for your loyalty to our brand and for taking the time to write a review. It is always our goal to provide an exceptional stay to our guests; therefore, we sincerely apologize for not meeting your expectations and for not providing you with the level of service you expected from us. Please be assured we will follow up on your comments appropriately and will take the necessary measures to ensure we focus on providing seamless hospitality and stay to our guests. We are grateful for all of your feedback, as we are always looking for ways to improve our guest experience on all levels. We appreciate your patience, and we hope you will give us an opportunity to redeem ourselves in the future.Alexis Hull Assistant Front Desk Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Hotel property was lovely but situated about 30 mins from Palm Springs. Great if you want to golf and stay on property but a bit far from Palm Springs area restaurants/ downtown etc
Commentaires de Gestion de l’hôtel
17 août 2024 par Assistant Front Desk Manager, Gestion de l’hôtel
Dear Amanda, Thank you for making JW Marriott Desert Springs Resort & Spa a part of your travel plans. We are glad to know you had a pleasant stay and that you loved our beautiful resort and the thoughtful amenities we offer. However, we regret our location did not meet your expectations. We appreciate your feedback and hope to see you again on your future visit to the area. Alexis Hull Assistant Front Desk Manager
