Note fondée sur 845 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mars 2024 sur Expedia
Great location ! A bit expensive when compared to other hotels in this category but overall a good experience and pretty comfortable !
Commentaires de Gestion de l’hôtel
28 mars 2024 par General Manager, Gestion de l’hôtel
Dear Charly, Wow, thank you so much for the great review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!Davis GavaldonGeneral Manager
par un voyageur
Publié le 8 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2023 par Guest Service Manager, Gestion de l’hôtel
Thank you for your review and we look forward to seeing you again soon.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Easy walk to downtown restaurants and shopping. We visited during a slow week…many hotel amenities were not available.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Front Office Manager Christopher Romero , Gestion de l’hôtel
Good morning Kevin,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure. My apologies on hotel amenities not being available. I will be on property if you'd like to further discuss the issue.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Assistant Front Office Manager Christopher Romero , Gestion de l’hôtel
Good afternoon John,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Great place to stay! Everything is available to you. No need to go far. We stayed there for a concert and it was easy travel to the arena.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Assistant Front Office Manager Christopher Romero , Gestion de l’hôtel
Hello Melissa,Thank you for choosing hotel ZOSO on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to review the survey that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time as we truly appreciate knowing we created a memorable stay.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.
par un voyageur de Los Angeles
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Assistant Front Office Manager Christopher Romero , Gestion de l’hôtel
Hello Lilith,Thank you for choosing hotel ZOSO on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to review the survey that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time as we truly appreciate knowing we created a memorable stay.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Hotel/Room was very worn and old, not reflective of the photos. They have tried to do small refreshes but as a whole it still looks extremely dated.
Hotel has a musky and smokey smell to it. Room carpet wasn't clean had crumbs, old clothing tags and general dirt and grime on it.
Wouldn't stay here again, much better hotels within the Palm Springs area for a much better price than what this hotel was.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Assistant Front Office Manager Christopher Romero , Gestion de l’hôtel
Thank you for choosing the hotel ZOSO on your recent visit. I had a chance to review the survey that you recently completed and was concerned to hear about your experience with our hotel. We strive to accommodate our all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Thank you for bringing them to our attention.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.
par un voyageur de Santa fe springs
Publié le 7 sept. 2024 sur Expedia
The main doors to walk out from the hotel to the pool were broken since it was a long weekend. They should’ve been able to get someone out there to fix those doors instead of having to go through the restaurant area all the way around.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Assistant Front Office Manager Christopher Romero , Gestion de l’hôtel
Hello Cristal,Unfortunately the repair company was not available until Monday but the doors have been fixed. Thank you for staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Assistant Front Office Manager Christopher Romero , Gestion de l’hôtel
Thank you for choosing hotel ZOSO on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to review the survey that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time as we truly appreciate knowing we created a memorable stay.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.
par un voyageur
Adequate but nothing special
Publié le 4 sept. 2024 sur HotelsI ended up here in mid-July due to unscheduled aircraft maintenance. Seemed like an interesting place to book and was nice they offered shuttle service to/from the airport and they had no issues picking me up from the private terminal. Upon check-in it was apparent that they had very minimal tenancy as the hotel was a ghost-town. Usually at times like this they will upgrade a room or provide a room with a better view but nothing was offered or extended. I moved to the Hilton the following day and it was a much better experience. Sorry, not sorry.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Assistant Front Office Manager Christopher Romero , Gestion de l’hôtel
Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future.
