Note fondée sur 998 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2023 sur Expedia
Très bon emplacement pour cet hôtel en plein centre de la ville et au cœur des animations.
Le Staff est très sympathique.
Grandes chambres mais les salles de bain auraient besoin d’un rafraîchissement (et remplacer les baignoires par des douches).
Commentaires de Gestion de l’hôtel
5 oct. 2023 par General Manager, Gestion de l’hôtel
Bonjour Denis,Merci d'avoir visité le Hyatt Palm Springs. Nous sommes heureux que vous ayez remarqué notre souci d'offrir une hospitalité conviviale et nous avons pris note de vos commentaires sur la salle de bains. Bénéficiant d'un emplacement privilégié à Palm Springs, notre propriété est un excellent choix pour une escapade ! Il nous fera plaisir de vous accueillir à nouveau.
par un voyageur
Publié le 10 avr. 2023 sur Expedia
Beaucoup moins de transats autour de la piscine que les années précédentes. Du coup, impossible de profiter de la piscine pendant toute la durée de notre séjour car dès 9h30 du matin, aucun transat de disponible !
Commentaires de Gestion de l’hôtel
12 avr. 2023 par General Manager, Gestion de l’hôtel
Good Morning Denis,Thank you for your feedback. We apologize for any difficulty getting a pool chair, and we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.
par un voyageur
Publié le 4 janv. 2023 sur Expedia
par un voyageur
Publié le 29 sept. 2024
par un voyageur
Publié le 9 sept. 2024
property needs some love. deep clean!!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Good Afternoon Robert,Thank you for taking the time to leave a review and for choosing to stay at Hyatt Palm Springs. We're happy to hear that you enjoyed your stay, and we will take your comments into consideration as we continue to enhance our hotel for exceptional guest experiences. It was a pleasure hosting you and we hope to welcome you back soon.
par un voyageur
Publié le 20 août 2024 sur Expedia
BEWARE!! This is not your typical Hyatt. I’ve stayed at Hyatts all over the world, by far this is the worst. It’s an old run down motel failed at a remodel. There are swamp coolers everywhere to include your room so when your AC goes out. DONT STAY HERE. I can’t believe they allowed the name on the building.
Not worth the money, wish I could get my money back.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Good Morning, Arturo,Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will review them carefully. We hope to have the opportunity to provide you with a more positive experience in the future.
par un voyageur
Hotel is under reno!! Do not book!
Publié le 18 août 2024 sur HotelsI give this hotel and experience a negative -5!!! It was a switch and bate experience!!!! My experience was beyond terrible!!! Worse hotel experience in 30 years! Can’t believe
a Hyatt hotel was like this! First off, it was over 100 degrees and the hotel lobby didn’t have AC on. Instead they had one big commercial fan. No one greeted us. The hostess was helping a guest but everyone else was on their phone. The hotel was under renovation and no where were we notified or disclosed. It was like a ghost hotel. The room was barely cleaned. The vents had build up that spiked my allergies! It seemed like they stopped cleaning when they knew they were going to renovate. The pool had mildew and moldy and was closed. On top of that, when we went to check out, the front lobby was abandoned. We waited for 10 minutes and left. Later I looked at my statement, they charged me over $100 for resort fee and etc. I will take care of the dispute after. And hotel.com I demand a full refund. Terrible terrible!!!!
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Good Morning Le,Thank you for taking the time to provide us feedback on your recent stay, we greatly appreciate it. We apologize that you did not have the positive experience we are typically known for. We will discuss your concerns with the proper staff members to prevent any similar occurrences for future guests and we hope you will return so we can show you a better overall experience.
par un voyageur
Publié le 8 août 2024 sur Expedia
This is my favorite Palm Springs hotel due to the helpful staff, and the quiet setting, near the mountain, while being right on Palm Canyon Drive.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Good Afternoon Steven,We are honored that you chose Hyatt Palm Springs to host your recent stay! Providing excellent service is a top priority for us, and it's wonderful that our team made a positive impression on you. Thank you so much for the kind words, and we look forward to welcoming you back soon.
par un voyageur de Downey
Publié le 7 août 2024 sur Expedia
