Note fondée sur 994 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2023 sur Expedia
Très bon emplacement pour cet hôtel en plein centre de la ville et au cœur des animations.
Le Staff est très sympathique.
Grandes chambres mais les salles de bain auraient besoin d’un rafraîchissement (et remplacer les baignoires par des douches).
Commentaires de Gestion de l’hôtel
5 oct. 2023 par General Manager, Gestion de l’hôtel
Bonjour Denis,Merci d'avoir visité le Hyatt Palm Springs. Nous sommes heureux que vous ayez remarqué notre souci d'offrir une hospitalité conviviale et nous avons pris note de vos commentaires sur la salle de bains. Bénéficiant d'un emplacement privilégié à Palm Springs, notre propriété est un excellent choix pour une escapade ! Il nous fera plaisir de vous accueillir à nouveau.
par un voyageur
Publié le 10 avr. 2023 sur Expedia
Beaucoup moins de transats autour de la piscine que les années précédentes. Du coup, impossible de profiter de la piscine pendant toute la durée de notre séjour car dès 9h30 du matin, aucun transat de disponible !
Commentaires de Gestion de l’hôtel
12 avr. 2023 par General Manager, Gestion de l’hôtel
Good Morning Denis,Thank you for your feedback. We apologize for any difficulty getting a pool chair, and we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.
par un voyageur
Publié le 4 janv. 2023 sur Expedia
par un voyageur
Publié le 9 sept. 2024
property needs some love. deep clean!!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Good Afternoon Robert,Thank you for taking the time to leave a review and for choosing to stay at Hyatt Palm Springs. We're happy to hear that you enjoyed your stay, and we will take your comments into consideration as we continue to enhance our hotel for exceptional guest experiences. It was a pleasure hosting you and we hope to welcome you back soon.
par un voyageur
Do not recommend
Publié le 22 juin 2024 sur HotelsStayed at 6th floor. Hallways were terribly hot, AC was not working yet no one seemed to warn or care for guests in reacomodating. Room was hot and could not sleep two nights, had to cut our trip short to 1 night. Pull out couch was terribly uncomfortable. Bathtub water was leaking. Entire hotel needs a facelift.
Commentaires de Gestion de l’hôtel
24 juin 2024 par General Manager, Gestion de l’hôtel
Good Morning Roy,Thank you for sharing your feedback. It's disappointing to hear about your recent experiences with us. We always aim to provide a comfortable and relaxing stay for our guests, so it's upsetting that your stay did not reach that goal. That being said, we highly value your thoughts, and our team will use your feedback to help make improvements in every area we can. We hope for the opportunity to improve your perceptions of us soon.
par un voyageur
Dirty and dilapidated
Publié le 22 juin 2024 sur HotelsDingy, dirty, and dilapidated. The first room was downright gross so we asked to be moved. The second room was better but still very dilapidated and not very clean. For example, there was something spattered all over the wall and gunk on the mirror that had never been wiped off, the fixtures were rusty, and the fire alarm made an obnoxious high pitched sound that was really grating. This place is definitely not worth the price. It wouldn’t be worth half the price.
Commentaires de Gestion de l’hôtel
24 juin 2024 par General Manager, Gestion de l’hôtel
We appreciate you taking the time to share your feedback, but it's disappointing to hear about your recent stay with us. It's always our goal to provide a comfortable and relaxing stay for our guests. That being said, we understand your concerns and apologize for the inconvenience you dealt with. We assure you our team will look into your feedback to help us improve in every way we can. We hope for the opportunity to improve your perceptions of us soon.
par un voyageur
Publié le 22 juin 2024 sur Hotels
par un voyageur
Publié le 20 juin 2024 sur Expedia
I get that it’s Palm Springs and it’s the desert. But the room never got cooler than a minimum of 78°even after I put the thermostat all the way down to 58°. I couldn’t sleep it was so hot. When I told the desk staff I was told they’d “look into it”.
Also the room was unkempt and had a strong marijuana smell to it.
Commentaires de Gestion de l’hôtel
23 juin 2024 par General Manager, Gestion de l’hôtel
Good Morning William,Thank you for your review. It saddens us to hear about the issue with your room during your stay. We take guest comfort very seriously and will investigate this issue thoroughly to ensure it's resolved. These concerns will be addressed with both our maintenance and housekeeping teams to ensure that comfort and cleanliness meet the high standards we expect for our guests. We hope you will consider staying with us again to see how we have improved.
par un voyageur
Publié le 16 juin 2024 sur Hotels
