Ratings based on 1,142 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Minneapolis
Posted Jan. 7, 2025
Planned power outage for over 5 hours. Unacceptable this was not disclosed to guests at booking or check in. I need power at night for my breathing machine. I could not stsy there. Numerous inquiries avout a plan or naxk up plan tovstaff were met with shrugs. Considerable effort was made rebooking another hotel that was considetably more than wjat i prepaid seceral months earlier.
Comment from Hotel Management
Jan. 9, 2025 by Brand Experience Team, Hotel Management
Hi Bryan,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
by A traveller from CHARLESTON
Posted Nov. 14, 2024
The front desk clerk was not very polite.
Comment from Hotel Management
Nov. 14, 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
by A traveller
Posted Nov. 11, 2024
No hot water
Comment from Hotel Management
Nov. 12, 2024 by Brand Experience Team, Hotel Management
Hi Virginia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A traveller
Posted Oct. 23, 2024 on Expedia
Comment from Hotel Management
Oct. 29, 2024 by Management , Hotel Management
My sincerely apologies about the issues you encounter during your stay. We appreciate your time to let us know about this, we will look into that and correct the issues to better improve our guest experience.
by A traveller
Posted Oct. 22, 2024 on Expedia
Worst stay I've ever had. Drug homeless,criminal activity. No running water in the shower thermostat for air not working. Deplorable conditions overall. Would not recommend to anyone
Comment from Hotel Management
Oct. 24, 2024 by Brand Experience Team, Hotel Management
Hi Kris,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
by A traveller
Posted Oct. 22, 2024 on Expedia
Alot of homeless and drug addicts wandering aimlessly , all hours of the night .Felt unsafe . This property needs a 24 hour security guard . Othan than that it was cental to alot if things , would not recommend staying here .
Comment from Hotel Management
Oct. 24, 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Maz K.#Team6
by A traveller
Posted Oct. 22, 2024
Affordable, decent stay.
Comment from Hotel Management
Oct. 29, 2024 by Management , Hotel Management
We appreciate your business and the time you are taking to leave us a review about your stay. Thank you for your time
by A traveller
Posted Oct. 22, 2024
Location for me was awesome. I don't know why they are charging a $5.00 parking fee separately, seems silly. Very affordable motel.
Comment from Hotel Management
Oct. 29, 2024 by Management , Hotel Management
We appreciate your business and the time you are taking to leave us a review about your stay. Thank you for your time
by A traveller
Posted Oct. 21, 2024 on Expedia
good
Comment from Hotel Management
Oct. 21, 2024 by Brand Experience Team, Hotel Management
Hi Kimberly,Thank you for the perfect rating!! Maz K.#Team6
by A traveller
Posted Oct. 21, 2024 on Expedia
Unable to get a good night rest because of loud people hanging oround property loitering with load music
Comment from Hotel Management
Oct. 21, 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for bringing this matter to our attention. We value your feedback and please feel free to reach out to us if you have any additional concerns. Maz K.#Team6
