Note fondée sur 213 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A éviter en tant qu’étranger !!!
Publié le 20 déc. 2021 sur HotelsAttention cet établissement n’est PAS un hôtel et fonctionne de manière très … spéciale
Pas de réception … une procédure longue et compliquée pour récupérer des codes pour rentrer sur l’établissement avec multiples vérifications (e-mail , numero de portable etc etc) mission quasi impossible avec un téléphone / réseau international
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Not very good communication with staff.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par The Cole Management, Gestion de l’hôtel
Dear Melissa,Thank you for your feedback. We're sorry to hear that communication with our staff fell short during your stay. We strive to ensure clear and attentive service for all our guests, and your comments will help us improve. We hope you'll give us another chance to serve you better in the future.Thank you,The Cole Management
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Great place. Very unique.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par The Cole Management, Gestion de l’hôtel
Dear William,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at The Cole. We work tirelessly to ensure our guests experience the best hospitality in The Cole. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank you,The Cole Management
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Staff were very inviting, friendly and awesome.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Cole Management, Gestion de l’hôtel
Dear Partho,Thank you for your kind words! We're delighted to hear that our staff made such a positive impression during your stay. We take pride in providing friendly and welcoming service, and we hope to see you again soon for another great experience!Thank you,The Cole Management
par un voyageur de Lakewood
Publié le 10 oct. 2024 sur Expedia
The air conditioning unit was not strong enough for the unit
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Management, Gestion de l’hôtel
I am sorry to hear that the unit was not strong enough. I shared your feedback with the management team. Normally, these units are great and do well in 115-degree weather. Thank you again and hope you have a wonderful rest of the week.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Chantelle was awesome! Great customer service, everything is done through text/website communication which is convenient. Parking was easy. I traveled during off season , in September therefore the hotel wasn’t as busy, which I prefer. My only complaint was that items were left in the refrigerator and also in the trash can, other than that awesome stay!!
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The Cole Management, Gestion de l’hôtel
Dear Hanna-marie,Thank you for your wonderful feedback! We're thrilled to hear that Chantelle provided you with great customer service and that you appreciated our convenient communication methods. We’re glad you enjoyed the easy parking and the quieter atmosphere during your visit. We apologize for the oversight regarding the refrigerator and trash can; we’ll address this with our housekeeping team. We hope to welcome you back for another awesome stay!Thank you,The Cole Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Love love love
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The Cole Management, Gestion de l’hôtel
Dear Lawyane,Thank you for your enthusiastic feedback! We're so glad to hear that you loved your stay with us. Your satisfaction means the world to us, and we can't wait to welcome you back soon!Thank you,The Cole Management
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Just need a fan on all night. AC was on & off. Waking me up.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you so much for the online review. We truly do appreciate it and look forward to seeing you again in the near future. Have a wonderful rest of the week.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par The Cole Management, Gestion de l’hôtel
Dear Jose,Thank you so much for awarding us a positive rating for your stay at our The Cole hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank you,The Cole Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Stayed here for 4 days and boy had the place gone down hill. Saunder has made this a personless operation so you better hope you don’t need anything extra while you’re at the hotel. They charged me for extended check out on the app and then did not reflect that until brought it to their attention. They charge for parking on their app as well $15 which is outrageous. Random stuff in the room was broken. Lamps were not in good repair, bathroom was dirty, and no more free water. The ice machine was also broken. Barged in on me naked my last day because they forgot to reflect late check out. I don’t think I’ll be staying there again. Hard pass.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par The Cole Management, Gestion de l’hôtel
Dear Benjamin,We sincerely apologize for the issues you encountered during your recent stay. Your feedback is important, and we regret that our service did not meet your expectations. We’ll address the cleanliness, maintenance, and communication lapses with our team to ensure these concerns are resolved. Thank you for sharing your experience, and we hope to earn back your trust in the future.Thank you,The Cole Management
