Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2019 par Ben R., Gestion de l’hôtel
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.
par un voyageur
Publié le 8 août 2019 sur Hotels
Très bon hôtel en général mais il n'y a pas de restauration de qualité à moins de 20 minutes de marche à pied.
Commentaires de Gestion de l’hôtel
10 août 2019 par Ben R., Gestion de l’hôtel
Thank you for connecting with us. We are honored you chose our hotel and thrilled we were able to offer you our premium accommodations. We look forward to your next visit.
par un voyageur de Montreal, Canada
Publié le 5 nov. 2018 sur Expedia
Very nice place, staff are great, close to restaurant, Stanford University and airport.
Commentaires de Gestion de l’hôtel
6 nov. 2018 par Alex M., Gestion de l’hôtel
Thank you for sharing your feedback. We’re glad to hear you took advantage of so many of the activities that Palo Alto offers. Our goal is to make your experience as comfortable as possible whether you choose to rest or play, and I’m glad our staff delivered on that promise. Please come back and visit us, soon.
par un voyageur
Hôtel agréable mais...
Publié le 17 oct. 2016 sur HotelsHôtel agréable. Seul bémol, ne pas avoir les chambres qui donnent au-dessus du patio car très bruyant lorsque des gens passent la soirée et la nuit au bar et sur la terrasse du patio.
Commentaires de Gestion de l’hôtel
21 oct. 2016 par General Manager, Gestion de l’hôtel
Thank you for taking the time to review our property! We welcome your comments and will definitely use them to better our hotel going forward. We are currently working on a way we can help eliminate the noise in the guest rooms and hallways. It was an honoring having you stay with us and we hope to welcome you back next time you're in town!
par un voyageur
Publié le 28 août 2024 sur Expedia
Room was clean, but very noisy, we were woken up at 4:30 with the garbage truck going through the area and could hear the people in the room above us walking (stomping?) around most of the night
Commentaires de Gestion de l’hôtel
31 août 2024 par The Nest Hotel at Palo Alto, Gestion de l’hôtel
Thank you for your feedback. I’m glad you found the room clean, but I’m sorry to hear about the noise issues. Your comfort is important to us, and we’ll work on addressing these concerns.We hope to provide you with a quieter stay on your next visit.
par un voyageur
Publié le 27 août 2024 sur Expedia
Nice people, good price, very clean
Commentaires de Gestion de l’hôtel
28 août 2024 par The Nest Hotel at Palo Alto, Gestion de l’hôtel
Thank you, Jian Yun! We're delighted to hear you had a pleasant stay and appreciated our service, pricing, and cleanliness. We hope to welcome you back soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
Very good place, parking is convenient and the price is very reasonable and affordable. Went to visit Stanford and this is definitely a good place to stay
Commentaires de Gestion de l’hôtel
25 août 2024 par The Nest Hotel at Palo Alto, Gestion de l’hôtel
Thanks for the feedback, Liu! I’m glad you found the parking convenient and the price affordable. It’s great to hear our place was a good choice for your Stanford visit. Hope to see you again soon!
par un voyageur
Publié le 21 août 2024 sur Expedia
The stay was great. We did get locked out of our room one day which was corrected quickly
Commentaires de Gestion de l’hôtel
21 août 2024 par The Nest Hotel at Palo Alto, Gestion de l’hôtel
Thanks for staying with us! We're glad you enjoyed your stay and appreciate your patience with the lockout. We look forward to hosting you again.
par un voyageur
Publié le 19 août 2024 sur Expedia
I arrived the motel/hotel about 2, met with friends and came back to the room to watched the raider game which was interrupted several times, as the tv was not working and missed the entire game. I called the front desk twice. The person they sent to the room was a random guy with a sleeveless tank, shorts and looked like house shoes. He spoke no English & it was hard to communicate and could not identify this person. Creepy letting this person in my room as a single female traveler. He took the tv off the wall did something, gave a thumbs up & left. 5 minutes later, it went out again.
After bringing it to the attention of Fernandez at the front desk, the following day, she agreed to move me to compensated upgrade to a “king suite” after going back & forth they did not honor this & put me in a room exactly like the one I just moved out of. The different woman that came to the room stated they didn’t have a suite & the tv works in this room. Completely ignored the point of the inconvenience of the move as I was getting ready for a wedding. At this point I could have stayed put, as I
didn’t need a tv as I was out of the room all day. Bottom line they were negligent in honoring what they were supposed to do to make up for no tv & never acknowledged my time, gave me a deadline of 12p to make up my mind about switching rooms, so I have to rush to get ready for the wedding & pack & move. Very stressful. Needless to say, I won’t return to this motel/hotel.
Commentaires de Gestion de l’hôtel
20 août 2024 par BenR, Gestion de l’hôtel
Dear Carolyn,Thank you for reaching out earlier on Expedia's Direct Messaging, which I hope you saw my response.Your comments and concerns are imperative to the success of the hotel's operation. And for this, I sincerely apologize for the inconveniences.Rest assured, this information has been shared with the operating departments involved and identified crucial areas where we failed during your stay.Your stay has been fully refunded and we are sorry that we missed the opportunity to serve you well.
par un voyageur
Publié le 18 août 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
21 août 2024 par The Nest Hotel at Palo Alto, Gestion de l’hôtel
Thank you for the 5 stars! We’re thrilled you had a great stay.
