Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Kimberly, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Robert, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
This was my fourth or fifth time at the Zen Hotel. Very convenient location, quiet and safe; rooms all modern/remodeled and clean, great breakfast. Perfect for me!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Jutta, thank you so much for your continued loyalty to the Zen Hotel! We’re thrilled to hear that our convenient location, quiet and safe environment, and newly remodeled rooms have consistently met your expectations. It’s great to know you enjoyed our breakfast, as we strive to offer a fresh and satisfying start to the day. Your kind words reaffirm our commitment to delivering the best experience for our guests, and we look forward to welcoming you back for your next stay. If there’s ever anything we can do to make your visits even better, please don’t hesitate to let us know!Best Regards,Customer Care Team
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Nice room and service. Good breakfast. The only personal negative for me was the mattress. Not enough support for me, but some people like that.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Stacie, thank you for your kind words about our room, service, and breakfast! We're glad you enjoyed your stay overall. We appreciate your feedback on the mattress, as we understand comfort preferences can vary. We'll consider your comments as we continually strive to improve our guests' experience. We hope to welcome you back soon!Best Regards,Customer Care Team
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Celso, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
par un voyageur de PALO ALTO
Publié le 16 sept. 2024
Nicely situated adjacent to Walgreens and across El Camino from several restaurants. Rooms are in very good condition. Breakfast includes scrambled eggs, link sausage, tater tots, oatmeal, bread for toast, bagels, OJ, apple juice, and of course coffee and not water for tea. Breakfast areas a little tight but workable. Parking spaces are not especially large.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear David, thank you for sharing your feedback! We're glad to hear that you enjoyed the convenient location near Walgreens and restaurants, as well as the condition of the rooms. It sounds like you appreciated the variety in our breakfast selection, though we noted your comments on the breakfast area and parking space size. Your insights help us improve, and we hope to welcome you back for another comfortable stay!Best Regards,Customer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Artemisa, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Though the appearance of hotel from outside looks not modern, the rooms are clean and well maintained. The breakfast was decent. Overall, for the price it is excellent.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Rengarajan, thank you for your feedback. We're glad to hear you found our rooms clean and well-maintained, and that you enjoyed the breakfast. We’re continuously working to enhance our property and appreciate your understanding regarding the exterior appearance. Your positive comments about the value are much appreciated, and we look forward to welcoming you back in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Bhupinder, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team
