Note fondée sur 49 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,7 sur 5
90 % des clients le recommandent
4,7 Propreté de la chambre
4,4 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Une superbe vue pour un calme parfait

Publié le 15 août 2019 sur Hotels
Une vue fantastique sur le lac. Accès direct par un ponton. De grandes chambres, parfait. Attention aucun service de restauration disponible sur le site, il faut passer commande et un livreur vous apporte les plats commandés. Pour le petit déjeuner il est préparé et livre le matin à l’heure que vous désirez.
Commentaires de Gestion de l’hôtel
21 août 2019 par Nisa Kraemer , Gestion de l’hôtel
Yann it was a pleasure to host you. We look forward to host you soon. Have an awesome day. Regards
5 sur 5
par un voyageur

Publié le 16 sept. 2021 sur Expedia
Hermoso
5 sur 5
par un voyageur

Publié le 15 mai 2019 sur Expedia
Perfect in every way. The view and accommodations were beyond expectation. I stayed in the Villa Jade and Bambu. Highly recommend either.
Commentaires de Gestion de l’hôtel
21 juin 2019 par Nisa Kraemer , Gestion de l’hôtel
Thank you for your preference. we look forward to host you very soon!
5 sur 5
par un voyageur

EXCELENTE

Publié le 9 avr. 2019 sur Hotels
excelente... de lo mejor
Commentaires de Gestion de l’hôtel
3 mai 2019 par Nisa Kraemer , Gestion de l’hôtel
Muy agradecidos con su preferencia. La esperamos muy pronto. feliz dia
5 sur 5
par un voyageur de Nassau Bay, us

Publié le 30 mars 2019 sur Expedia
Nisa and Rosa went way out of there way to make us feel comfortable. Rosa comes to your room to make a beautiful breakfast for you while you enjoy your lake view. The property is pristine and all the villas are unique but share a spectacular view.
Commentaires de Gestion de l’hôtel
5 avr. 2019 par Nisa Kraemer , Gestion de l’hôtel
we are very gratefull with your comments and specially your preference. we look forward to host you soon. regards
5 sur 5
par un voyageur de Italia

Incredibile

Publié le 9 mars 2019 sur Hotels
Balam ya è un posto incredibile, tutte le ville hanno una vista spettacolare sul lago e dei vulcani, la accoglienza è delle migliori, ottimo servizio, disponibilità eccezionale di Niza e di tutto lo staff. La colazione ottima ci è stata servita nella villa in terrazza da Rosa, all'ora scelta da noi. La villa davvero stupenda. Ottima attenzione al cliente e varia disponibilità di orari e prezzi per tour organizzati nel lago e dintorni. È stato un dispiacere andare via. Assolutamente da ripetere!
Commentaires de Gestion de l’hôtel
5 avr. 2019 par Nisa Kraemer , Gestion de l’hôtel
we appreciate your preference, Thank you so much for taking your time and sending us your comments. we look forward to your stay. regards
3 sur 5
par un voyageur

Publié le 24 févr. 2019 sur Expedia
Service provided by the General Manager was excellent. But, there were numerous areas for improvement at the property. Only those that are able to climb and descend dozens of stairs will be able to access the property and this is not previously disclosed. Issues such as clogged shower drains, broken cork screw, broken binoculars, warped door, no blackout curtains, etc., should not occur at a property of this level.
Commentaires de Gestion de l’hôtel
27 févr. 2019 par Nisa Kraemer , Gestion de l’hôtel
Dear Guest thank you so much for your feed back. We will fix all these details for our future clients and your future stay. regards
5 sur 5
par un voyageur

Publié le 19 févr. 2019 sur Expedia
Jade is a beautiful cottage style comfy place to stay enjoying a beautiful view laying at the bed or while cooking and having breakfast or simply sipping a good coffee.
Commentaires de Gestion de l’hôtel
27 févr. 2019 par Nisa Kraemer , Gestion de l’hôtel
Dear Guest Thank you so much for your preference, we are so glad to be able to host you. regards
5 sur 5
par un voyageur

The perfect place to stay

Publié le 7 févr. 2019 sur Hotels
Beautiful rooms and grounds with amazing indoor/outdoor living. Location was perfect in that it was close to Panajachel but private and quiet. We walked into town once but then ended up mostly taking tuc tucs (which were cheap) as the road was fairly busy and took about 20-30 minutes. Nisa was a wonderful host and arranged everything for us in a very timely manner (rides to town, massages, kayak, food delivery). The rest of the staff was wonderful too and happy to help us with anything we needed. This was the last 3 nights of a 10 day trip and it was the perfect place to end the stay as we could not have been happier.
Commentaires de Gestion de l’hôtel
12 févr. 2019 par Nisa Kraemer, Gestion de l’hôtel
It was a pleasure to host you and to have you in our villas. we look forward to host you soon. regards
5 sur 5
par un voyageur

Publié le 1 févr. 2019 sur Expedia
Location : Natural setting We found peace and tranquility View Staff Hostess : Nisa
Commentaires de Gestion de l’hôtel
12 févr. 2019 par Nisa Kraemer, Gestion de l’hôtel
we are really thankful with your preference. see you very soon.
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