Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Everything was perfect
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Author, Gestion de l’hôtel
Jonathan, thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team works hard to deliver a vacation to remember. We look forward to your return!
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Author, Gestion de l’hôtel
Hello Yony- Thank you for the 5 stars! Our on-site team works hard to deliver you a vacation to remember and we appreciate you taking the time to share your thoughts about your recent stay. We look forward to hosting you again!
par un voyageur
Publié le 30 août 2024 sur Expedia
Its safe, and peaceful and we really like it
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Author, Gestion de l’hôtel
Nadiia, thank you so much for reviewing your stay with us!
We sincerely appreciate your candid feedback, and hope to host you again sometime soon!
par un voyageur
Publié le 28 juill. 2024 sur Hotels
The property was clean but the neighbor upstairs was loud. Upon arriving had to call resort owners because door codes wouldn’t work there were a lot of things broken in the rooms and our amenities bands weren’t left for us. Wouldn’t recommend this property unless you like to golf because too much noise from golfers and the animals around the ponds.
Commentaires de Gestion de l’hôtel
6 août 2024 par Author, Gestion de l’hôtel
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay!
Our on-site team does their best to make your stay a memorable one. We look forward to your return!
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Author, Gestion de l’hôtel
Thank you for the amazing review. We are so pleased that you enjoyed your time here with us! We work really hard to deliver an exceptional guest experience, and our on-site team does their best to make your stay a memorable one. We look forward to your return!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
When we got to the property, the air conditioner was not working The room was not clean. There was still food from the previous people.
after being there from 4pm tell 9pm they finally put us in another room for the night that was ok but the tvs didn’t work
Commentaires de Gestion de l’hôtel
9 août 2024 par Author, Gestion de l’hôtel
Thank you for your feedback. I apologize that your stay with us fell short of expectations. We here at Southern strive to make every guest's stay as pleasant as possible. We do see that you called and reported that the AC was not working and there were cleanliness issues. We have local Property Managers ready to assist with any concerns that are brought to our attention. We sincerely apologize this could not be addressed that night; however, I do see that we were able to move you to another unit with a working AC. We are happy to report that the AC issues have been resolved, and the AC is working as it should be. Due to your most recent feedback, we have provided our operations team with your concerns and plan to have a team go through this property to get things back up to our standards. I hope you can provide us the opportunity to regain your patronage with Southern Vacation Rentals. We look forward to hosting you again in the future here on the Gulf Coast.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Overall the Villa we stayed at was dirty when we got there. The floors were dirty with feet prints and the bathtub was very dirty. The tub would not drain and we were showering in ankle deep water. The couch needs to be cleaned and sanitized because it was very dirty. We most likely will not stay here again.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Author, Gestion de l’hôtel
Hello Jonathan- Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we are truly sorry for any inconvenience this caused. Our records indicate that you reached out to our 24/7 Guest Service Team regarding unclean kitchen utensils, a dirty couch, and a clogged tub, however, we see these issues were addressed by our Operations Team within a few hours after they were reported. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. We hope you might reconsider and give us another chance to provide you with the quality experience you deserve. Thank you once again for your valuable feedback.
- Your Southern Team
par un voyageur
Publié le 16 juin 2024 sur Expedia
The property smells like smoke . We couldn’t believe the smell and water in shower was standing.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Author, Gestion de l’hôtel
Thank you for bringing these issues to our attention regarding your recent stay. We sincerely apologize for the inconvenience caused by the smoke smell and the standing water in the shower.
We strive to provide a clean and comfortable environment for all our guests. I don’t see that you called into our 24/7 Guest Services Team to relay any of these concerns. Please rest assured that we are addressing these concerns immediately. Our housekeeping and maintenance teams have been notified and will take the necessary steps to eliminate the smoke odor and ensure the shower is properly draining.
Your feedback is crucial in helping us improve, and we appreciate you taking the time to share your experience. We hope you will consider staying with us again in the future so we can provide you with the quality stay you deserve.- Your Southern Team
par un voyageur
Publié le 9 juin 2024 sur Expedia
It was perfect for a family vacation! Very clean, comfortable, very well equiped. This is our second time staying at this resort and even the same condo as last time and we loved it!
Commentaires de Gestion de l’hôtel
11 juin 2024 par Author, Gestion de l’hôtel
Hello Javier!
Thank you so much for taking the time to share your recent experience with us and we are so happy to hear you enjoyed your accommodations and what the property has to offer. We work hard to make our guests happy and appreciate your feedback!
We do our best to deliver a vacation to remember and we hope to see you again real soon!
par un voyageur de Douglasville
Publié le 5 juin 2024 sur Expedia
Really enjoyed my stay, I would have liked more accessibility to the amenities and parking without added fees.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Author, Gestion de l’hôtel
Thanks for staying with us, we work hard to make our guests happy and appreciate your visit. We do our best to deliver a vacation to remember and we hope to see you again real soon!
