Note fondée sur 741 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2023 sur Expedia
The room was not very clean, from the inside to the balcony.
Needs to repaint and change few articles
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all housekeeping concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
par un voyageur
Publié le 10 sept. 2022 sur Expedia
Nous avons aimé la communication efficace
Cependant, le condo a besoin de se refaire une beauté au niveau de la peinture et de la literie.
Plusieurs tâches sur le rideau de douche et la douillette du lit principal
Commentaires de Gestion de l’hôtel
10 sept. 2022 par Michael C., Gestion de l’hôtel
Merci beaucoup d'avoir évalué votre séjour avec nous.Nous apprécions sincèrement vos commentaires sincères et nous nous excusons pour ces inconvénients.Nous espérons que vous les avez portés à l'attention de notre équipe sur place, qui est disponible 24 heures sur 24 et 7 jours sur 7 pour vous aider dans de tels cas.Nous espérons vous accueillir à nouveau un jour!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The space for our family of 6 was huge also so close to the beach
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Author, Gestion de l’hôtel
Hello Griscelia! We are so glad you and your family enjoyed your week here with us and you took advantage of what the beautiful beaches have to offer. We hope you will stay with us again the next time you are here in town!
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Author, Gestion de l’hôtel
Hello Edgar! Thank you for your 5 star review. We are so happy you enjoyed your stay here. The onsite team takes great pride in their property and it is feedback like this that we truly appreciate. It was our pleasure to have you as our guest and all of our team members look forward to welcoming you back!
par un voyageur
Not happy
Publié le 18 août 2024 sur HotelsWell while the room had a beautiful view. It started not so great with the way to get luggage to your room. The bed was uncomfortable the tv in the bedroom did not work the door to the balcony was very hard to open. But the worst part of staying in this room was the maintenance guy and a contractor was able to enter the room without our knowledge. When we called southern rental about this matter we let them know that we was not informed about these people coming in our room and they acted like it was not a big deal at all. So not very happy with the southern rental company and will not be booking with them again.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Author, Gestion de l’hôtel
Danita, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry to hear that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Author, Gestion de l’hôtel
Tiffany, thank you so much for reviewing your stay with us!
We sincerely appreciate your feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
Ned’s some upkeep. Several noticeable wear and tear. Closet door wouldn’t close. Tile and the main bathroom had mold on it and needed to be replaced. Towel Rack was torn off the wall and laying on the floor paint needs to be refreshed.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Author, Gestion de l’hôtel
Susan, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur
Publié le 4 août 2024 sur Expedia
The location itself is very nice and convenient if you want to explore. However, entering the condo it smelled like cigarettes and the amount one pays for the cleaning fee doesn’t correlate as it wasn’t cleaned properly. I did let management know within the 24 hour time frame but all they could say is sorry and there was no solution to the problem. They stopped answering my text messages after asking for an update. I am very understanding but this was disappointing as I would have appreciated more effort from management.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Author, Gestion de l’hôtel
Lorena, thank you so much for reviewing your stay with us!
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry to hear that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve!
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Author, Gestion de l’hôtel
Marcelina, thank you so much for reviewing your stay with us!
We sincerely appreciate your candid score, and hope we're able to host you again sometime very soon!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Great location!!
Commentaires de Gestion de l’hôtel
15 août 2024 par Author, Gestion de l’hôtel
Thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team work hard to deliver a vacation to remember. We look forward to your return!