Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Maylene
Publié le 3 sept. 2024 sur Expedia
Smelled like weed and pool was a hot mess
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Lesley, Gestion de l’hôtel
I apologize for the issues you experienced during your stay.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
:)
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Lesley, Gestion de l’hôtel
Thank you for staying with us, and taking the time to complete our survey.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
DO NOT STAY HERE! From the outside the hotel looks nice but once you step into the room it is disgusting, as soon as we opened the front door there was so much moisture in the room that there was still writing in the mirror from what I am guessing was from the previous hotel guest so needless to say I'm pretty sure housekeeping did not wipe down the mirrors. My sister in law later that night went into our room to say that her toilet was overflowing she went down to see if maintenance would go out to fix it, they were not on site they told her they would be there in the morning but no one ever came to check they would go to our room to use the bathroom and her room smelled back from the toilet not working, she also said that they saw a cockroach crawling on the wall in the back of her bed and one in her bed while sleeping. We had our door open on its own at least twice. The hotel is in such I beautiful location to be this run down. We opt from using the elevator as well because of the fear of getting stuck on it. We would have gone else where if it was not Labor Day weekend and knowing the chances of everywhere being booked and being overcharged.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Peter Smith GM, Gestion de l’hôtel
Thank you for staying with us and taking time to comment. It appears we did not meet your expectations and for that I apologize. While the property may be "dated", it should still be clean and everything should be functional. I will be addressing these issues with all involved. Safe travels.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par guest relations, Gestion de l’hôtel
Thank you so much for taking the time to post a review.
par un voyageur
Publié le 31 août 2024 sur Expedia
Comfortable beds!
Rooms need deep cleaning
Commentaires de Gestion de l’hôtel
31 août 2024 par Lesley, Gestion de l’hôtel
Thank you, Mitch, for taking the time to review us, I will pass along your comments to the Housekeeping Manager.
par un voyageur
Publié le 30 août 2024 sur Expedia
We did not like this hotel. It was very "shady" and I did not feel safe. Also rooms were so old and dirty. Elevator was unsafe and floor was all cracked. Also after leaving charged my account an extra 100.00 and when asked said their housekeeper smelled smoke in our room which is not true. We did not smoke in that room. My bank is disputing it as we speak. With 4 adults would only give two towels and pool has mold all over inside. I have pictures.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par guest relations, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback with us! We are sorry to hear you did not enjoy your stay with us, We will share this information with our team.
par un voyageur
Publié le 29 août 2024 sur Expedia
Staff was super nice
Commentaires de Gestion de l’hôtel
31 août 2024 par Lesley, Gestion de l’hôtel
Thank you Darlene, hope to see you again soon!!
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par guest relations, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback with us!
par un voyageur
Publié le 26 août 2024 sur Expedia
Holiday Terrace had unfriendly night employees. Mold in the coffee pot, and pot smoking guests polluting the balcony seating
Commentaires de Gestion de l’hôtel
29 août 2024 par guest relations, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback with us! We are sorry to hear you did not enjoy your stay with us, We will share this information with our team.
par un voyageur
Publié le 25 août 2024 sur Expedia
Nice beach access, rooms could use deep ckeaning
Commentaires de Gestion de l’hôtel
26 août 2024 par Peter Smith GM, Gestion de l’hôtel
Thank you for staying with us and taking time to comment. We do have a great location and as we head into the off season we will be in the process of deep cleaning and maintenance programs. We may be outdated but we should be clean and functional.
