Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,5 Service et personnel
2,3 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2023 par Taye, Gestion de l’hôtel
Thank you for feedback.
par un voyageur
Bad Experience
Publié le 19 sept. 2023 sur HotelsThe Hotel is closed and blocked off. The company that owns the property (Seahaven Beach Resorts) is up the street. But you do not know that until you arrive at the desolate building.
par un voyageur
Publié le 12 sept. 2023 sur Expedia
No ac, rooms were destroyed the rooms had missing stuff
Commentaires de Gestion de l’hôtel
13 sept. 2023 par Taye, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 5 sept. 2023 sur Expedia
Trashed property with no working a/c and broken front door
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Taye, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 2 sept. 2023 sur Expedia
I arrived and NOONE was in the office to check us in! We have been calling for over a week to get a refund and NOONE answers any of the phones or calls us back! Huge waste of time!
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Taye, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 30 août 2023 sur Expedia
par un voyageur
Publié le 29 août 2023 sur Hotels
Palm Grove is the worst place I’ve ever experienced! When I got there-the office had a sign in the window saying they were closed with a note on the door saying to drive a mile down the road to another hotel to check in. So I did. When I put the key in the door of the room to open it-the door almost fell off the hinges! You actually had to lift up on it to get it to shut. The room had an air conditioner going full blast but it was hotter inside the room than outside! I went back & told them I couldn’t stay in that room so they gave me another room key-2202. I found 2201,2203 & 2204 but no room had 2202 on it! There was a room next to 2204 but it looked like the number identifying the room had been ripped off the wall. So I tried my key in that door and it wouldn’t work. So I get back in my car & drive back to the other hotel. I tell them I walked all over the property up & down stairs in the 100 degree weather looking for room 2202 and that I tried my key in the door of what I thought was 2202 & it wouldn’t work. They tell me they have no other rooms available & to get in touch with Hotel.com to get a refund. So I sat in their office in tears talking to Hotel.com for 45 minutes. They were very nice & put me up at a super nice hotel. I would not recommend Palm Groves to my dog!! Was the worst experience ever!
Commentaires de Gestion de l’hôtel
31 août 2023 par Taye, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
par un voyageur
Publié le 28 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2023 par Taye, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 27 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2023 par Taye, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 26 août 2023 sur Expedia
Its a great location
Commentaires de Gestion de l’hôtel
30 août 2023 par Taye, Gestion de l’hôtel
Thank you for your fedback.
