Note fondée sur 851 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 janv. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
5 févr. 2024 par Iryna, Gestion de l’hôtel
Thank you for your review! We appreciate your loyalty and hope to see you again!
par un voyageur
Chambre avec vue… quelle déception !
Publié le 12 mai 2023 sur HotelsL’hôtel domine la plage, la chambre est très bien mais attention « chambre avec vue » signifie juste qu’il y a une fenêtre !!! Vue sur la rue et le parking 😡
Quand on le signale à la réception, on se fait envoyer bouler, il fallait demander une chambre avec « awesome view » Limite malhonnête, vu le prix de la chambre… Et aucun geste ni excuse ni rien
par un voyageur
Deberían limpiar todos los días la habitación
Publié le 18 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
19 août 2024 par Iryna, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize if our housekeeping service did not meet your expectations. Our standard procedure is to clean rooms every other day. We appreciate your input and hope to have the opportunity to provide you with an improved stay in the future.
par un voyageur
Publié le 17 août 2024 sur Expedia
The hotel itself is very clean and upscale, we were very impressed, definitely will be returning and is highly recommended. The only negative thing is the room tv has a built-in timer and will shut off without warning and we couldn't get it to come back on
Commentaires de Gestion de l’hôtel
18 août 2024 par GM, Gestion de l’hôtel
Dear Brenda, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Melinda Lane, GM
par un voyageur
Publié le 15 août 2024 sur Expedia
Our check in wasn’t good. The 1st room we were given was very smelly . We went back to the ck in desk & we were given another room which was ok we thought. We had put food in the frig & realized it didn’t work. There was some button. Inside you had to push every 2 hours. My husband called & asked someone to ck it. They never came he called back they finally sent someone. He said they would’ve to get us another frig but it would be bigger. The guy brung us the other frig, that didn’t fit it had to sit down on the floor which took us space we needed.
We were supposed to be charged when we stayed but was charged some of the fee before arrival. That wasn’t the card we wanted to use. My husband gave them a different card & told the lady that checked us in to put the total on the card he gave her. She said she did. She never did. When we checked out we found out she had charged both cards & never put back the initial payment. The guy that checked us out got it straitened out. He put back the one payment & charged the total amount to the card we wanted the payment on. My husband has been a Marriott member for over 20 years & that is how he get treated & the nasty smelly room & a room where the frig didn’t work. My husband had gotten a cooler for the food & drinks. We were very disappointed in this Springhill by Marriott.
Commentaires de Gestion de l’hôtel
15 août 2024 par Iryna, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, from the condition of the rooms to the challenges with the refrigerator and billing. This is certainly not the standard we aim to provide, and we are sorry that your stay was not up to expectations.We understand how frustrating it must have been to deal with the inconveniences you mentioned, especially as loyal Marriott members. Please know that your feedback has been shared with our team so we can address these areas for improvement and ensure a better experience for all our guests.We hope you’ll consider giving us another chance in the future so we can provide you with the seamless and enjoyable stay you deserve.
par un voyageur
Publié le 11 août 2024 sur Hotels
Excellent relaxing vacation
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Gregory, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. It is awesome that you had a relaxing vacation at our hotel. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Melinda Lane, GM
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Iryna, Gestion de l’hôtel
Thank you for your review! We appreciate your loyalty.
par un voyageur
Publié le 11 août 2024 sur Expedia
Good for family with kids
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
Dear SE EUN, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Melinda Lane, GM
par un voyageur
Publié le 10 août 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
Dear Artan, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Melinda Lane, GM
par un voyageur
Publié le 8 août 2024 sur Expedia
10-would stay here again.
Commentaires de Gestion de l’hôtel
9 août 2024 par GM, Gestion de l’hôtel
Dear Sandra, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us and can't wait to host you again. Best, Melinda Lane, GM
