Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Ok hotel for the price. Clean but a lot of noise! Hard to sleep.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Canova, Gestion de l’hôtel
we are staying in the City center a short distance from where all the Carnival events were held, we are sorry for the inconvenience but it is difficult to compete with 3 stages with music within a short distance.
par un voyageur
Publié le 3 févr. 2023 sur Hotels
Although it is announced that there is parking, there is no parking available. The receptionist clearly said that "No hay estacionamiento" and that I can park in the street at my own risk. The neighbourhood is not safe.
Commentaires de Gestion de l’hôtel
3 févr. 2023 par Canova, Gestion de l’hôtel
Thank you for your reservation, but, I invite you to read the services offered by the hotel, nowhere does it explain that we have private parking, it is parking on the street outside the accommodation.
par un voyageur
Un très bon rapport qualité/prix
Publié le 12 mai 2021 sur HotelsOn n'est clairement pas ici sur de l'hébergement de luxe, mais le rapport qualité/prix m'a semblé très bon : pour une vingtaine d'euros, j'ai eu une chambre simple mais confortable, avec une literie plus que correcte, une télé et une salle de bains privée.
Le personnel a été très accomodant avec moi et ils ont accepté de garder mes bagages pendant 3 jours où j'étais en excursion.
Le quartier autour de l'hôtel n'est par contre pas inoubliable.
Commentaires de Gestion de l’hôtel
7 juin 2021 par Canova, Gestion de l’hôtel
Muchas gracias por alojarse con nosotros y por su comentario. Esperamos poder atenderle en otra ocasión.
par un voyageur de Costa Mesa
Publié le 8 janv. 2025
Walls and ceilings and doors are gapped with space so EVERYTHING is heard room-to-room. I complained the 1st night and Manager did nothing. After 2 nights they moved me, but it was still UGLY LOUD. Wore earplugs to get to sleep, noise until 2 AM. ZERO hot water.
Commentaires de Gestion de l’hôtel
8 janv. 2025 par Canova Staff, Gestion de l’hôtel
We are deeply sorry to hear about your experience during your stay with us. Thank you for bringing these issues to our attention.I apologize for the noise disturbance and the lack of immediate resolution when you first reported the problem. It is disappointing to learn that the room change did not provide the comfort you deserved and that you had to endure noise until late at night. Additionally, I sincerely regret the inconvenience caused by the lack of hot water.We would have liked to know during your stay that you were having a problem with the hot water. I think it might have been a case of not knowing how to use it, as even after changing rooms, you still reported no hot water. It's unlikely that our system was faulty, as our hotel provides hot water 24 hours.Your feedback is invaluable to us, and we are committed to improving our services. If you choose to stay with us again, please contact us directly so we can ensure a much better experience for you.Thank you for your understanding and patience.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Good
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Its not hotel. Its a Hospedaje. Hotels.com said its a Hotel, its false. I dont like nothing. I go to report.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Canova, Gestion de l’hôtel
Thank you for staying with us, I can understand that you do not like our accommodation, but we are a hotel.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Políticas absurdas sin atención al cliente por parte de un Gerente o Supervisor.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Canova, Gestion de l’hôtel
Muchas gracias por su comentario, pero si usted rompe algo intencionadamente, debe hacerse responsable, otra cosa diferente es que sea un accidente o sin intención.
par un voyageur
Razoável
Publié le 18 août 2024 sur HotelsRazoável. Para uma noite, como foi meu caso, está ok! Fica próximo de uma estação de metrô, por isso é fácil de chegar do aeroporto. Mas a funcionária que fez meu check-in não foi prestativa, não deu uma palavra comigo. Ao redor do hotel não é muito agradável, para jantar eu pedi uma entrega do Mc Donalds mesmo.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
