Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
Pésimo servicio en la recepción para el check in, no había agua caliente,el aire se apagaba.
La experiencia no fue buena.
Commentaires de Gestion de l’hôtel
21 août 2024 par Alejandra - Guest Relations and Quality Supervisor, Gestion de l’hôtel
Le agradecemos por compartirnos su comentario sobre la experiencia. Nos hemos comunicado mediante mensaje interno con usted para saber un poco más al respecto y poder mejorar nuestros servicios.
par un voyageur
Publié le 3 août 2024 sur Expedia
If you are coming from North America you will not feel safe outside this hotel. Property is in okay shape. But prostitution outside and unsavoury people
Commentaires de Gestion de l’hôtel
4 août 2024 par Alejandra - Guest Relations and Quality Supervisor, Gestion de l’hôtel
Dear Troy,Thank you for sharing your feedback. We’re sorry to hear that you had concerns about safety during your stay. We take such matters seriously and are committed to ensuring our guests feel secure. Your comments regarding the property and surroundings will be reviewed, and we will take appropriate steps to address them. We hope to have the opportunity to provide you with a better experience in the future.Best regards,
par un voyageur de Brooklyn
Publié le 28 juill. 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
4 août 2024 par Alejandra - Guest Relations and Quality Supervisor, Gestion de l’hôtel
Dear Edwin,We regret to hear that your experience did not meet your expectations. Please be assured that we take your feedback seriously and will use it to improve our services. We hope you will consider giving us another chance in the future so we can provide you with a better experience.Best regards,
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The internet quality was poor, the internet was not available in our rooks, only on the ground floor, not enough variety for the breakfast. Rooms were nice 👌 overall property nice
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Faranda Express Soloy and Casino, Gestion de l’hôtel
Thank you very much for your comment, Melicia. We will be working on the internet and our gastronomic proposal to offer an improved service
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Faranda Team, Gestion de l’hôtel
Dear Mr. Shadean, thank you for your review, we deeply regret to know you didn't get to visit our hotel. We kindly remind you to contact Expedia in regards to your cancellation. Greetings
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Faranda Express Soloy and Casino, a member o, Gestion de l’hôtel
Thank you very much for choosing us!We hope you enjoyed your stay. We can't wait to see you again
par un voyageur
Publié le 12 juin 2024 sur Expedia
The property was very nice. It seems it’s under renovation as they had some signs showing the next stage of building. The rooms were nice and looks like they just plan on making them a bit more modern over the next few months. Lobby was very welcoming and it’s not far from the waterfront
Commentaires de Gestion de l’hôtel
13 juin 2024 par Alejandra - Guest Relations & Quality Supervisor , Gestion de l’hôtel
Thank you very much for your preference, Shane. We are glad to know that our facilities were able to meet your expectations.We can't wait to see you again!
par un voyageur
Publié le 3 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2024 par Concierge Team, Gestion de l’hôtel
Thank you very much for visiting our hotel, Alicia.We are happy to know that we were able to meet all your expectations.We can't wait to see you again!
par un voyageur
Publié le 23 mai 2024 sur Expedia
The air condition in my room did not work for two nights and I had to sleep with a fan , eventually the manager moved me to another room .
Commentaires de Gestion de l’hôtel
25 mai 2024 par Sincerely, Hotel Faranda Express Soloy & Casino , Gestion de l’hôtel
Thank you very much for visiting us, Carlos. We are sorry for the inconvenience that occurred during your visit. We will be working on these aspects to improve these aspects in our facilities
par un voyageur
Publié le 14 mai 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
17 mai 2024 par Alejandra - Guest Relations Supervisor , Gestion de l’hôtel
Muchas gracias por compartir su experiencia con nosotros, Dionicio.Nos alegra que haya disfrutado su estadía con nosotros. ¡No podemos esperar a verle nuevamente!
