Note fondée sur 475 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mai 2017 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2017 par Karen, Gestion de l’hôtel
Thank you for your review. Please let us know how we can make your next visit a FIVE star event.
Karen
par un voyageur
Publié le 2 août 2024 sur Expedia
Beds are super uncomfortable its like sleeping on concrete
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Tammy,We regret to hear about your discomfort and appreciate your feedback to help us improve our services. Your experience is valuable, and we encourage you to reach out to our management team for further assistance in addressing your concerns.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Hello Chrysanthemum, We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you may have so we can address any concerns. We strive to provide exceptional service to all our guests.
par un voyageur
4 out of 5!! Would stay again
Publié le 28 juill. 2024 sur HotelsVery clean. Air worked great. For the most part friendly staff. Breakfast was good. The only issue we had, was our key card kept deactivating. Other than that, everything was great. Would definitely stay again.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Holly,We are delighted to hear that you enjoyed your overall stay with us and that you found our hotel clean with great air conditioning and friendly staff. We are also pleased that you liked our breakfast offerings. Your feedback about the key card deactivation has been noted for improvement. We appreciate your review and look forward to welcoming you back in the future.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Mailu,We are pleased to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic stay!
par un voyageur
Publié le 23 juill. 2024
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Megan,We are pleased to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The pool was good but also dirty, I didn't have any housekeepers coming to my room to clean it, I cut my foot with a piece of glass that was previously there, floor was dirty, I had to ask the housekeepers to give me new towels and linen and they literally told me that I have to bring the dirty ones to the housekeeping office, I also had to make my own beds and sweep my floor cause they didn't even care. Front desk people didn't even care about my complaints and when I tried to spoke to a manager they basically told me that he wasn't there so there's nothing they can do about it, completely disappointed and I want a refund for this!
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Hector Daniel Cevallos, We regret to hear about the inconveniences you faced during your stay. Your feedback has been noted, and we will use it to improve our services for future guests. We advise reaching out to management directly to address your concerns further. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 22 juill. 2024
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello wil,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 22 juill. 2024
I ALWAYS HAVE PLEASANT STAY
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Manager, Gestion de l’hôtel
Hello wilmer,We are glad to hear that you had a pleasant stay with us. If you have any specific feedback or suggestions for improvement, please feel free to reach out to our management team. Your input is highly valuable to us as we strive to enhance our guests' experiences.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Warm front desk, the air in the room was just not set to taste . It was more on the musty side which may not be entirely due to a lack of cleaning
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Manager, Gestion de l’hôtel
Hello Curtis, We appreciate your feedback regarding the air quality in your room. Our team will look into this matter further to ensure we maintain a comfortable environment for all our guests. Your comments will assist us in providing a better experience for future visitors.
