Ratings based on 267 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 26, 2024 on Expedia
Comment from Hotel Management
Sep. 27, 2024 by Milena, Hotel Management
Dear Reviewer Valerie.It was a pleasure having you staying with us!Thank you for the score you have given to our hotel!We hope you will choose the Venus Beach Hotel in the future again, if you decide to visit Paphos again.On behalf of the whole team.Best Regards,Milena Jakabova,Guest Relations Manager
by A traveller
Posted Sep. 15, 2024 on Expedia
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Comment from Hotel Management
Sep. 16, 2024 by Milena, Hotel Management
Dear Reviewer James.Thank you for choosing the Venus Beach Hotel for your stay!Your five out of five score is highly appreciated by all of us.We hope to have the opportunity of welcoming you back again soon.On behalf of the whole team.With kind regards,Milena Jakabova,Guest Relations Manager
by A traveller
Breakfast
Posted Sep. 13, 2024 on HotelsThe staying was amazing but the breakfast wasn’t that good
Comment from Hotel Management
Sep. 13, 2024 by Milena, Hotel Management
Dear Reviewer Osaama.It is a pleasure to know you've had a thoroughly enjoyable and relaxing stay at the Venus Beach Hotel!Words are not enough to thank you for your top score, review, and fabulous comments!We hope you will give us the pleasure to welcome you back, if you consider visiting Paphos again, and allow us to provide you with yet another excellent experience of hospitality.On behalf of the team of employees and the management.Best Regards,Milena Jakabova,Guest Relations Manager
by A traveller
Posted Sep. 8, 2024 on Hotels
The hotel is lovely, the staff are all very friendly and willing to help with any request. I would strongly recommend staying at this hotel.
Comment from Hotel Management
Sep. 9, 2024 by Milena, Hotel Management
Dear Reviewer Marlon.Thank you kindly for your nice feedback with the score.We are very glad that you have enjoyed your stay with us and that we have met your expectations.Thank you very much for highlighting our lovely hotel, and friendly staff!It would be a great pleasure to have the opportunity of welcoming you again back in Venus Beach Hotel next time, thus we all look forward to seeing you on your return visit.On behalf of the management and staff thank you once again.With kind regards,Milena Jakabova,Guest Relations Manager
by A traveller
Posted Aug. 30, 2024 on Expedia
Front Desk personnel could be a little frosty.
Comment from Hotel Management
Aug. 31, 2024 by Milena, Hotel Management
Dear Reviewer Ruth.Thank you for choosing the Venus Beach Hotel for your holiday!We are grateful for your review with comments and the 5/5 score!It was a pleasure having you staying with us and a greater pleasure to read that we have exceeded your expectations!We are all already looking forward to welcoming you next time, promising to deliver yet another excellent holiday break.On behalf of the team of employees and the management.Best Regards,Milena Jakabova,Guest Relations Manager
by A traveller
Posted Aug. 30, 2024 on Expedia
Clean and comfortable room (family suites room). Very good breakfast!
Unfortunately,Poor quality dinner and very poor drinks (just 1 kind of beer and no bottle water ) for all inclusive peoples.
Comment from Hotel Management
Aug. 31, 2024 by Milena, Hotel Management
Dear Reviewer Takic.Thank you for taking the time to share your feedback regarding your stay at Venus Beach Hotel.We always value our guests' opinion as it will help us improve and progress.Thank you very much for highlighting our very good breakfast ,the clean and comfortable room.Kindly note, that our all-inclusive package offer local alcoholic and non alcoholic drinks.It would have been more proactive, if you had mentioned your concerns immediately during your stay, so that we could take corrective action immediately for your satisfaction and comfort.We will all be looking forward to welcoming you back in the future.On behalf of the team of staff, and the management.Best Regards,Milena Jakabova,Guest Relations Manager
by A traveller
Posted Aug. 27, 2024 on Expedia
The description and photos of the hotel are misleading and an incorrect representation of the hotel on Expedia. The hotel is not a luxury 5 star hotel, as stated in Expedia description. It is outdated, facilities are extremely poor, the rooms are dirty, ants were found in the room and on the beds on more than one occasion and that was after the hotel agreed to change the bed sheets and spray the room! The balcony was filthy. The air conditioning was so noisy we couldn’t leave it on at night but that didn’t make a difference as we could hear the neighbours air con! Avoid, Avoid, Avoid this hotel at all costs!!! I’ve stayed in better 3 stars than this hotel. So disappointed with the hotel, we left a day earlier. We requested a refund for the day we left early both the hotel and Expedia refused to offer a refund. Expedia has completely miss sold the hotel.
Comment from Hotel Management
Aug. 28, 2024 by Milena, Hotel Management
Dear Reviewer Despo.Thank you for sharing your personal opinion about our hotel and facilities, and we wish to apologize for the experience received, as this is not the sort of review we wish to read.Your comments are important to us, though, as they will help us improve. We are sorry that we didn't meet your expectations. Guest satisfaction is our primary concern, therefore, any constructive comments are welcomed and much appreciated.It would be a pleasure for us to have the opportunity to show our hospitality in your next stay.On behalf of the team of staff and the management.Best Regards,Milena Jakabova,Guest Relations Manager
by A traveller
Posted Aug. 19, 2024 on Expedia
Friendly staff and good facilities. Food was good although limited for vegetarians. The staff did offer to make off menu dinner on a couple of days, which was much appreciated.
Comment from Hotel Management
Aug. 22, 2024 by Milena, Hotel Management
Dear Reviewer pujan.Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the culinary offerings at our hotel,the good facilities.A wholehearted thank you for speaking so highly of our staff and for taking the time to recognize our team's untiring efforts.We will hopefully have the pleasure to welcome you back, if you choose Paphos for your holidays again!On behalf of the personnel and the management.Best Regards, Milena Jakabova,Guest Relations Manager
by A traveller
Posted Aug. 19, 2024 on Expedia
Clean hotel , with great staff.
Comment from Hotel Management
Aug. 19, 2024 by Milena, Hotel Management
Dear Reviewer George.Thank you kindly for your nice feedback with the score.We are very glad that you have enjoyed your stay with us and that we have met your expectations!Special thanks for acknowledging the spaciousness and cleanliness of the hotel,and great staff.We hope you will give us the opportunity to host you in the future, should you decide to return to Paphos, and offer you a memorable stay.On behalf of the management and the team of employees.Best Regards,Milena Jakabova,Guest Relations Manager
by A traveller
Posted Aug. 12, 2024 on Expedia
Wasn’t too clean the staff were quite rude and they didn’t allow us to check in on time. Whilst we were waiting to check in we saw that there was another customer complaining also about the room they were given and the cleanliness of the room. Staff were being rude at reception and told us to go and sit down whilst we were awaiting to check in as if they didn’t want to deal with us. Only good thing was the view from our hotel room especially at night with the sunset.
Comment from Hotel Management
Aug. 12, 2024 by Milena, Hotel Management
Dear Reviewer Lucia.Thank you for choosing the Venus Beach Hotel for your holiday!Meeting your expectations and providing you with great, memorable holiday moments is a top priority for all of us.We are very disappointing to hear that you found the reception staff to be rude in our property. Our hotel prides itself in providing the best customer service that we can, and we apologies that you clearly did not have this experience.Moreover, our housekeeping department is following a cleaning procedure to ensure that all surfaces in rooms are cleaned up to a high standard.It would have been more proactive, if you had mentioned your concerns immediately during your stay, so that we could take corrective action immediately for your satisfaction and comfort.Thank you very much for highlighting our view from the hotel, and the beautiful sunsets.We value your comments, and hope you will consider giving us another chance to provide you with an excellent stay.On behalf of the Venus Beach Team.Best Regards,Milena Jakabova,Guest Relations Manager
