Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mai 2024 sur Hotels
Équipe très agréable et professionnelle, hôtel très propre et de grande qualité à quelques pas de la plage. Les photos correspondent à la réalité.
Commentaires de Gestion de l’hôtel
8 mai 2024 par At Herbal Boutique Hotel & SPA, Gestion de l’hôtel
Thank you for your amazing review. Thank you for your comments. And a great thank you from all our team. We wish to see you again. Best Regards, At Herbal Boutique Hotel & SPA
par un voyageur
Dogo & Rodena
Publié le 29 mai 2022 sur HotelsThe hotel is amazing 10/10.Clean, modern and very nice amenities 10/10. The staff hospitality 10/10. The girls were very helpful and didn’t make us feel uncomfortable not one time. They were willing to help and make our stay as smooth as possible every step of the way. The hotel gesture for my friend’s birthday was too sweet. Thank you ladies, you made our first trip to Cyprus a success!
par un voyageur
Enjoyed but could be better
Publié le 8 mai 2024 sur HotelsWe stayed one night at the hotel. I really enjoyed the check in process with some Prosecco, breakfast was great, pool area is very good.
However I was very frustrated when I get in my room. I was told my room was upgraded but literally it just does have a lot of empty space and nothing else. The room was not clean, all cupboards were covered in and out with dust.
General premises like the stairs were also very dirty.
Overall was good. But I don’t think the season summer price is really fair.
Commentaires de Gestion de l’hôtel
8 mai 2024 par At Herbal Boutique Hotel & SPA, Gestion de l’hôtel
Thank you for your positive comments. Although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.
par un voyageur
Hotel review
Publié le 21 oct. 2023 sur HotelsBeautiful hotel, had a room upgrade which was appreciated. Lacked info about services. Spa online prices not updated therefore today’s prices are not reflected (massive increases). Breakfast nice, staff attentive. Large shower head not working neither was the coffee machine, no ordinary black tea left in the room on either day. Pool area lovely and great location in Pernera.
par un voyageur
Publié le 16 sept. 2023 sur Hotels
par un voyageur
Beautiful hotel, but let down by staff!
Publié le 6 sept. 2023 sur HotelsI think the hotel is beautiful! I was upgraded on arrival, and absolutely loved my room and balcony. It was spacious, clean and very comfortable.
The only downside to this hotel is the staff. The bar staff are not particularly warm and friendly – the service is slow and there is no sense of urgency. Communication with the cleaning staff also proved difficult.
par un voyageur
Publié le 17 juill. 2023 sur Expedia
Overall property is in great location, great services, and in perfect condition. Staff is always smiley and helpful
Commentaires de Gestion de l’hôtel
18 juill. 2023 par At Herbal Boutique Hotel & SPA, Gestion de l’hôtel
Thank you for your amazing review. Thank you for your comments. And a great thank you from all our team. We wish to see you again. Best Regards, At Herbal Boutique Hotel & SPA
par un voyageur
Publié le 24 déc. 2022 sur Expedia
Location of the hotel was good for us. Staff in restaurant polite. Receptionist on arrival was abrupt. Despite having the ‘make up room’ sign on our door, housekeeping did not come to the room until after I went to reception on the third day and asked for them to sort it out. We were trying to get ready for a special occasion and towels etc needed changing as they hadn’t been done since our arrival. When housekeeping did the room it was excellent and she was apologetic. A special meal had been booked for the evening celebration. This food was good but was spoilt by being served on cold plates.
par un voyageur
Publié le 29 sept. 2022 sur Expedia
Alles ist neu, äußerst gepflegt und sauber. Sehr stilvoll. Freundliches und hilfsbereites Personal.
Pool lädt zum Entspannen ein und ist nicht zu trubelig.
Frühstück ist ausgezeichnet, viele selbstgemachte/liebevoll angerichtete Speisen.
Strand in wenigen Schritten zu erreichen.
Bei Meerblick sieht man den 1. Sonnenaufgang Europas.
Commentaires de Gestion de l’hôtel
16 nov. 2022 par At Herbal Hotel, Gestion de l’hôtel
Dear Guest, Thank you for sharing your opinion with us! It is our big pleasure to make you feel satisfied. We are looking forward to seeing you in our hotel again! Best wishes, AT Herbal Hotel
par un voyageur
Late check-in
Publié le 19 août 2022 sur HotelsThe check-in is at 2pm and we arrived at 1:30pm. The receptionist told us to wait until 2pm! No problem, we waited until 2pm. Until that time a lot of people was there on the reception table waiting for their check-in. The lady there told us to wait just 10 minutes, but in the end we waited 50minutes more! The people there got angry. The excuse of the ladies on the reception was that there were rooms with late check-out and there were not clean available rooms. Actually this is not an excuse!!!! The hotel knows their schedule!! They had to manage it in order to have clean rooms for the clients!! The lobby was full of people!! Over 30 people waiting! We arrived early in order to go to the beach early and they kept us there until 3pm! Half of the day was gone! Overall the hotel was good but we had this bad experience on the beginning!!
