Ratings based on 455 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 23, 2024 on Expedia
terrible service. we were next to the hotel and told to have to book online no matter what. online booking required us to enter a credit car and online access - the latter was not provided by them. when we mentioned it they insisted. sth wen wrong with the booking. expedia was willing to rebook, but the manager of ustudio paraparamutu was not willing to do that. when we told the story in paraparamutu, multiple people mentioned that ustudios was widely known for exactly these issues in paraparamutu. just don't book them, there are other nice places to stay there that are open after hours, accept direct payments, are service friendly and nice (just not them).
Comment from Hotel Management
Oct. 23, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Frickey,Thank you for sharing your feedback with us—we genuinely appreciate the time you took to provide it.We’re truly sorry to hear that your experience with our service did not meet your expectations. Unfortunately, as there is no staff onsite after 5 PM, our call center assists with managing all after-hours inquiries. This is the reason for the requirement to book online using a credit card, as it helps us verify guest details remotely.Regarding your booking, we understand that you encountered difficulties, and we regret any frustration this caused. As your reservation was made under our non-refundable policy, we are unable to modify the booking dates, as per the terms and conditions.We sincerely apologize for the inconvenience and appreciate your understanding. If you have any further concerns, feel free to reach out to us.U Studios Paraparaumu Beach Team!
by A traveller
Posted Oct. 22, 2024 on Hotels
Comment from Hotel Management
Oct. 22, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Calvin,Thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that you enjoyed your stay and that everything met your expectations.We truly appreciate your feedback and look forward to welcoming you back in the future!U Studios Paraparaumu Beach Team!
by A traveller
Posted Oct. 13, 2024 on Expedia
Nice spacious unit. Well located to town.
We liked the spa bath in our unit.
Comment from Hotel Management
Oct. 14, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Claire,Thank you so much for sharing your review! We truly appreciate your feedback. We're delighted to hear that you enjoyed our spacious studio, the convenient location, and especially the spa bath – it's a favorite among many of our guests.We look forward to welcoming you back in the future!U Studios Paraparaumu Beach Team!
by A traveller
Posted Oct. 5, 2024 on Expedia
Disrupted by earthquake but otherwise ok
Comment from Hotel Management
Oct. 6, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Jamahl,Thank you so much for sharing your review with us – we truly appreciate your feedback! We are sorry to hear that the earthquake disrupted your stay, but we’re glad you were still able to enjoy your time with us. We hope to welcome you back in the future for a smoother, even more enjoyable experience.U Studios Paraparaumu Beach Team!
by A traveller
Posted Oct. 3, 2024 on Wotif
LOVELY LADY AT RECPTION. ROOM WAS NICE GOOD LOCATION NICE AND CLOSE TO SHOPS
Comment from Hotel Management
Oct. 4, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Chantelle,Thank you so much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay, particularly the room, location, and proximity to shops. Your kind words about our staff are greatly appreciated, and we will be sure to pass them along.We hope to have the pleasure of welcoming you back in the future!U Studios Paraparaumu Beach team!
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Mary,Thank you so much for taking the time to share your review with us. We truly value your feedback, as it helps us to improve and provide a better experience for our guests.If you have any specific suggestions or areas where you think we can improve, we'd love to hear from you! Your input is important in helping us to continuously enhance our services.We sincerely hope to have the pleasure of welcoming you back in the future.U Studios Paraparaumu Beach Team!
by A traveller
Posted Sep. 22, 2024 on Wotif
Comment from Hotel Management
Sep. 22, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Catherine,Thank you for taking the time to share your experience with us—we truly appreciate your feedback!We’re thrilled to hear that you enjoyed your stay, and we hope to have the pleasure of welcoming you back in the future.U Studio Paraparaumu Beach Team!
by A traveller
Posted Sep. 10, 2024 on Expedia
Lovely friendly staff. Clean but rooms are looking a little tired. Good entry level for price.
Comment from Hotel Management
Sep. 10, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Leah & Mark,Thank you for taking the time to share your feedback with us—it’s greatly appreciated!We’re delighted to hear that you found our staff lovely and friendly, and that you were pleased with the cleanliness of your room. Your comfort and satisfaction are very important to us.If you have any suggestions for improvements, we would love to hear them so we can share them with the appropriate team and continue to enhance our guests' experience.U Studios Paraparaumu Beach Team!
by A traveller
Posted Sep. 6, 2024 on Expedia
Me and my partner loved it, such a cosy little room and the area around us was amazing with all the shops and easy dining.
Only thing that was a downfall of the stay was the family above us they were very loud and the little child would stomp around from 5am which woke us up a few times, aswell as coming up to my car and touching it they seemed lovely just are very loud footed and not very courteous to the people below. I don’t know if they live there permanently or if they were just visiting like us but if they are permanent stays please advise them about maybe being light footed and no stomping just in case for the next person who stays in Room 6
Comment from Hotel Management
Sep. 8, 2024 by U studios Paraparaumu Beach team, Hotel Management
Hello Samara,Thank you so much for taking the time to share your review with us—we truly appreciate it!We’re thrilled to hear that you found our self-contained studio cozy and that the surrounding area met your needs. We apologize for any disturbance caused by the people living above our rooms, and we appreciate you bringing this to our attention. Rest assured, we will address this issue with them to ensure a more peaceful experience for future stays.We look forward to the opportunity to welcome you back in the future for an even more enjoyable stay.U Studios Paraparaumu Beach Team!
by A traveller
Posted Sep. 5, 2024 on Expedia
Poor service
Comment from Hotel Management
Sep. 5, 2024 by Chinmay, Hotel Management
Hi Israel,Thank you for your feedback. It would have been more helpful if you could have provided specific details about what fell short of expectations.
